Tech Lead ServiceNow - HRSD Expert (Freelance)
Orange Business
Keywords
Servicenow
IT Service Management
Consulting
Project Management
Programming Languages
HTML
Java (Programming Language)
JavaScript (Programming Language)
PHP (Programming Language)
Agile Methodology
Skills
ServiceNow Expertise
Certified Implementation Specialist in IT Service Management and Human Resources. Proficient in ServiceNow modules including Service Catalog, Request Management, and Incident Management.
ITSM and HRSD Implementation
Extensive experience in implementing and configuring ITSM and HRSD solutions. Skilled in business process optimization and automation within ServiceNow platform.
Technical Consulting
Strong background in technical consulting for HRIS Solutions and ServiceNow. Experienced in conducting workshops, gathering requirements, and providing technical support throughout project lifecycles.
Programming Languages
Proficient in multiple programming languages including HTML, CSS3, JavaScript, COBOL, JAVA, Shell, PHP, SQL, XML, JSON, YAML, Python, and WSDL.
Database Management
Experienced with various database systems including SQL Server, Oracle DATABASE, and MySQL. Skilled in data modeling and integration.
Software and Tools
Proficient in a wide range of software solutions including ServiceNow, HR Access Suite, Neocase HR, Bullhorn ATS, and various Microsoft tools such as Excel, PowerShell, and Visual Studio.
Project Management
Skilled in managing technical projects, coordinating with stakeholders, and ensuring timely delivery of solutions. Experienced in Agile methodologies and team leadership.
Certified Implementation Specialist in IT Service Management and Human Resources. Proficient in ServiceNow modules including Service Catalog, Request Management, and Incident Management.
ITSM and HRSD Implementation
Extensive experience in implementing and configuring ITSM and HRSD solutions. Skilled in business process optimization and automation within ServiceNow platform.
Technical Consulting
Strong background in technical consulting for HRIS Solutions and ServiceNow. Experienced in conducting workshops, gathering requirements, and providing technical support throughout project lifecycles.
Programming Languages
Proficient in multiple programming languages including HTML, CSS3, JavaScript, COBOL, JAVA, Shell, PHP, SQL, XML, JSON, YAML, Python, and WSDL.
Database Management
Experienced with various database systems including SQL Server, Oracle DATABASE, and MySQL. Skilled in data modeling and integration.
Software and Tools
Proficient in a wide range of software solutions including ServiceNow, HR Access Suite, Neocase HR, Bullhorn ATS, and various Microsoft tools such as Excel, PowerShell, and Visual Studio.
Project Management
Skilled in managing technical projects, coordinating with stakeholders, and ensuring timely delivery of solutions. Experienced in Agile methodologies and team leadership.
Project history
01/2024
-
Present
Leading HRSD project for OBS Orange France, optimizing and automating HR processes through Employee Center and user portal. Managing multiple stakeholders and integrating external systems.
01/2021
-
01/2024
Senior Technical consultant ServiceNow ITSM / HRSD
DEVOTEAM CONSULTING
Conducted workshops with business units, managed technical aspects of ServiceNow implementation including ITSM and HRSD modules. Worked with various clients including Airliquide, ServiceNow, La Poste, EDF, BNP Paribas, and SES-imagotag.
07/2018
-
09/2021
Technical Consultant HRIS / SAAS
Epinest
Served as EMEA SAAS Solutions Consultant, providing assistance in HR Access software, processing customer requests, and managing technical aspects of HR solutions for various clients.
01/2016
-
07/2018
Consultant Outsourcing
SOPRA HR SOFTWARE
Ensured continuity of customer services, managed HR Access developments, and handled customer requests in the RECIPE and PROD environment.
Certifications
CIS ITSM
Servicenow
2023
CIS HR
Servicenow
2023
Local Availability
Open to travel worldwide
