03/01/2026 updated
100 % available
Experienced Technical Support Engineer with Expertise in Customer Service and Troubleshooting
Dubai, United Arab Emirates
Only remote
IT Security Level 5 Diploma in Information TechnologyTechnical SupportMicrosoft AzureBash ShellVoIPCustomer Relationship ManagementCommand-Line InterfaceServicio al ClienteComputer ProgrammingDesktop SupportDisaster RecoveryIP AddressingPython (Programming Language)Project ManagementMicrosoft SoftwaresWindows Servers
Technical Support
Comprehensive experience in providing senior-level and third-line technical support to meet corporate goals.
Microsoft Technologies
Proficiency in Microsoft Cloud, Azure/O365, Windows Server, and implementation of security policies.
IT Infrastructure Management
Expertise in managing various aspects of IT infrastructure including user accounts, IP address lists, and workstation configurations.
Software and Systems Support
Skills in hardware support, software support, VIP support service, and Windows OS management.
Network and Security
Knowledge of VoIP and SIP support, as well as implementation of security measures like Windows Defender ATP.
Programming and Scripting
Capabilities in Python, CLI, Bash scripting, and SQL queries for report generation and process automation.
Project Management
Experience in disaster recovery planning, EPOS systems, and client management systems (CRM/D365).
Comprehensive experience in providing senior-level and third-line technical support to meet corporate goals.
Microsoft Technologies
Proficiency in Microsoft Cloud, Azure/O365, Windows Server, and implementation of security policies.
IT Infrastructure Management
Expertise in managing various aspects of IT infrastructure including user accounts, IP address lists, and workstation configurations.
Software and Systems Support
Skills in hardware support, software support, VIP support service, and Windows OS management.
Network and Security
Knowledge of VoIP and SIP support, as well as implementation of security measures like Windows Defender ATP.
Programming and Scripting
Capabilities in Python, CLI, Bash scripting, and SQL queries for report generation and process automation.
Project Management
Experience in disaster recovery planning, EPOS systems, and client management systems (CRM/D365).
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
EnglishNative speaker
Project history
Senior desktop support and junior system engineer role focusing on Microsoft Cloud platform. Led adoption of Intune, Windows Defender ATP, and Azure support. Automated IT onboarding and security configurations, achieving 89% Microsoft security score.
Provided onsite support for financial sector clients. Managed high-volume support tickets, including Windows 7 to 10 migrations. Implemented disaster recovery procedures and supported cloud migration projects.
Facilitated requests between department and organization on 1st-3rd line support level. Managed user accounts, IP addresses, inventory, and workstation configurations. Troubleshot medical software issues.