11/11/2026 updated
100 % available
Kinaxis Maestro / RapidResponse Specialist | Technical Lead | Supply Chain Planning Systems
Manila, Philippines
Only remote
Master of Systems Science, University of OttawaAbout me
Kinaxis Maestro specialist with 9+ years at Kinaxis (Canada) as technical lead, KCS Coach and support SME. I help teams stabilize and get more from Maestro, and I build AI workflows from expert knowledge. Independent contractor based in Manila, working in APAC and Australian hours.
Change ManagementSystems IntegrationDatadog
Kinaxis Maestro / RapidResponse
Deep hands-on expertise in Kinaxis Maestro (RapidResponse), including administration, authoring, contributor and integration roles. Troubleshooting complex Maestro environments for multinational enterprise customers, covering data integrity, configuration, data loads, application performance and product defects.
Technical Leadership and Escalation Management
Technical lead for a team of 12 engineers handling complex Kinaxis Maestro application and platform issues. Ownership of critical customer escalations from assessment through resolution, coordinating handoffs across analysts, R&D and Cloud Infrastructure teams.
AI Agents and Workflow Automation
Building AI-enabled tools using Microsoft Copilot, including Kinaxis Maestro Help, Case Triage Assistant and App Server Doctor. Design and piloting of multi-agent operating models for triage and diagnostics with human validation points.
Supply Chain Planning Processes
Practical understanding of customers supply chain planning processes and data, gained through years of supporting enterprise Kinaxis RapidResponse deployments.
Data Integrity and Root-Cause Analysis
Analyzing logs and application evidence to find root causes and drive resolution for complex data integrity and configuration issues in enterprise environments.
Performance and Capacity Analysis
Modernizing diagnostics with Datadog dashboards and repeatable workflows, and building tools such as the Memory Threshold Assistant for data-driven capacity and configuration recommendations.
Knowledge-Centered Service (KCS)
Certified KCS Coach and KCS Publisher (KCS v6 Practices certified). Writing and reviewing knowledge base articles, leading case reviews and improving documentation quality and reuse.
Incident, Problem and Change Management
Owning critical incidents for enterprise customers from assessment through resolution, analyzing business context and application behavior, and establishing Command and Control Center SME functions.
Defect Analysis with R&D
Investigating product defects in collaboration with R&D teams, translating customer business impact into clear technical requirements and actionable handoffs.
Datadog, Jira, Confluence and Salesforce
Utilizing monitoring and collaboration tools including Datadog, Jira, Confluence and Salesforce to support diagnostics, documentation and case management workflows.
Microsoft 365 and Copilot
Leveraging Microsoft 365 and Copilot for building AI-enabled support tools and automating workflows across support and engineering teams.
Deep hands-on expertise in Kinaxis Maestro (RapidResponse), including administration, authoring, contributor and integration roles. Troubleshooting complex Maestro environments for multinational enterprise customers, covering data integrity, configuration, data loads, application performance and product defects.
Technical Leadership and Escalation Management
Technical lead for a team of 12 engineers handling complex Kinaxis Maestro application and platform issues. Ownership of critical customer escalations from assessment through resolution, coordinating handoffs across analysts, R&D and Cloud Infrastructure teams.
AI Agents and Workflow Automation
Building AI-enabled tools using Microsoft Copilot, including Kinaxis Maestro Help, Case Triage Assistant and App Server Doctor. Design and piloting of multi-agent operating models for triage and diagnostics with human validation points.
Supply Chain Planning Processes
Practical understanding of customers supply chain planning processes and data, gained through years of supporting enterprise Kinaxis RapidResponse deployments.
Data Integrity and Root-Cause Analysis
Analyzing logs and application evidence to find root causes and drive resolution for complex data integrity and configuration issues in enterprise environments.
Performance and Capacity Analysis
Modernizing diagnostics with Datadog dashboards and repeatable workflows, and building tools such as the Memory Threshold Assistant for data-driven capacity and configuration recommendations.
Knowledge-Centered Service (KCS)
Certified KCS Coach and KCS Publisher (KCS v6 Practices certified). Writing and reviewing knowledge base articles, leading case reviews and improving documentation quality and reuse.
Incident, Problem and Change Management
Owning critical incidents for enterprise customers from assessment through resolution, analyzing business context and application behavior, and establishing Command and Control Center SME functions.
Defect Analysis with R&D
Investigating product defects in collaboration with R&D teams, translating customer business impact into clear technical requirements and actionable handoffs.
Datadog, Jira, Confluence and Salesforce
Utilizing monitoring and collaboration tools including Datadog, Jira, Confluence and Salesforce to support diagnostics, documentation and case management workflows.
Microsoft 365 and Copilot
Leveraging Microsoft 365 and Copilot for building AI-enabled support tools and automating workflows across support and engineering teams.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishFluent
Project history
Technical lead for a team of 12 engineers handling complex Kinaxis Maestro application and platform issues for multinational enterprise customers. Led critical customer escalations involving data integrity, configuration, data loads and application performance. Investigated product defects with R&D, modernized diagnostics with Datadog dashboards, built AI-enabled tools with Microsoft Copilot, helped achieve highest OSAT in 2025, designed and delivered workshops, and designed a multi-agent operating model for triage and diagnostics.
Owned critical incidents for enterprise Kinaxis customers from assessment through resolution, analyzing business context and application behavior. Served as KCS Coach and KCS Publisher, writing and reviewing knowledge base articles. Mentored new hires and co-op staff and strengthened escalation and handoff standards.
Delivered service operations and support for the Kinaxis RapidResponse application and platform, building deep product expertise and practical understanding of customers supply chain planning processes and data. Established the Command and Control Center SME function, documenting processes and building internal knowledge bases. Strong record in customer satisfaction and cross-functional resolution of high-visibility issues.