08/23/2024 updated
100 % available
Senior IT Support Engineer, Assistant Helpdesk Engineer
Lagos, Nigeria
Worldwide
Data AnalysisTechnical SupportBiometricsCertified Wireless Network AdministratorComputer SecurityComputer NetworksData ManagementData VisualizationHelp DeskNetworking HardwareIT Service ManagementLocal Area NetworksMicrosoft Certified Desktop Support TechnicianMicrosoft SoftwaresNetwork Architecture
Biometric, Computer Networking, IT Security, Cybersecurity, Information Technology Security, cyber threats, Data Analytics, Data Management, Data Visualization, IT Infrastructure, computer systems, Information Technology, laptops, LAN Network, MS Office, Microsoft Technologies, MS Windows XP, network infrastructure, network support, networking devices, Operating Systems, Remote Desktop, routing, software configuration, Software Engineering, software solutions, software systems, system integration, wireless security
Experience
Professional experience10+ years
Freelancer since2020
Languages
EnglishNative speaker
Project history
* Spearheaded the enhancement of the company's IT infrastructure by identifying and addressing potential security risks,
ensuring robust cybersecurity measures were in place.
* Orchestrated the seamless installation, maintenance, and repair of hardware and software components across the
organization's computer systems, fostering optimal performance and reliability.
* Pioneered the digitalization of business processes, collaborating with various departments to formulate and implement
cutting-edge IT strategies that streamlined operations and improved overall efficiency.
* Accountable for utilizing Business Intelligence tools to visually analyze and present ERP reports for Data Analytics
purposes.
ensuring robust cybersecurity measures were in place.
* Orchestrated the seamless installation, maintenance, and repair of hardware and software components across the
organization's computer systems, fostering optimal performance and reliability.
* Pioneered the digitalization of business processes, collaborating with various departments to formulate and implement
cutting-edge IT strategies that streamlined operations and improved overall efficiency.
* Accountable for utilizing Business Intelligence tools to visually analyze and present ERP reports for Data Analytics
purposes.
* Coordinated comprehensive hardware and software support initiatives, delivering seamless assistance to resolve
complex technical issues and optimize system performance for diverse organizational needs.
* Implemented robust IT security defense measures, orchestrating proactive strategies to safeguard critical assets,
mitigate cyber threats, and ensure a resilient security posture across the network infrastructure.
* Elevated network infrastructure reliability through adept management of networking security, wireless security, and
LAN infrastructure, demonstrating expertise in troubleshooting and fortifying against potential vulnerabilities.
* Led advanced CCTV and biometric recognition system integration, enhancing overall security measures while providing
adept computer system administration support, ensuring operational efficiency and minimizing system downtime.
complex technical issues and optimize system performance for diverse organizational needs.
* Implemented robust IT security defense measures, orchestrating proactive strategies to safeguard critical assets,
mitigate cyber threats, and ensure a resilient security posture across the network infrastructure.
* Elevated network infrastructure reliability through adept management of networking security, wireless security, and
LAN infrastructure, demonstrating expertise in troubleshooting and fortifying against potential vulnerabilities.
* Led advanced CCTV and biometric recognition system integration, enhancing overall security measures while providing
adept computer system administration support, ensuring operational efficiency and minimizing system downtime.
* Spearheaded the efficient administration and maintenance of hardware and software systems, ensuring seamless
operation and optimal performance.
* Managed the network infrastructure and networking devices, implementing robust configurations to enhance overall
connectivity and reliability.
* Provided dedicated computer support, troubleshooting devices effectively, and delivering top-tier end-user support to
ensure a smooth IT experience.
* Elevated customer care standards through prompt and effective assistance, contributing to a positive user experience
while overseeing system administration and IT infrastructure services.
operation and optimal performance.
* Managed the network infrastructure and networking devices, implementing robust configurations to enhance overall
connectivity and reliability.
* Provided dedicated computer support, troubleshooting devices effectively, and delivering top-tier end-user support to
ensure a smooth IT experience.
* Elevated customer care standards through prompt and effective assistance, contributing to a positive user experience
while overseeing system administration and IT infrastructure services.