10/31/2017 updated
100 % available
Business Communications, Data Analytics, Technical Writing
USA
USA
Microsoft AccessMicrosoft WordMicrosoft ExcelMicrosoft WindowsAdobe AcrobatAdobe PhotoshopAdobe RoboHelpAgile MethodologyData AnalysisApple IOSSoftware ApplicationsBusiness Rule Management SystemsBusiness CommunicationManagement and Business ConsultingMicrosoft Outlook
• 14+ years’ experience functioning in IT/Sales/Business Operations data support and system implementation roles.
• Strong experience in user training and standard operations documentation, data quality control/assurance, customer service and training
material development.
• Experienced at leading requirements gathering stages of internal and external project development.
• Adept at working with various business users to support frequent client-driven business rule change requests.
• Experience working with IT QA testers resolving legacy data migration issues prior to Agile sprint planning data deployments.
• Monitored internal IT ticketing system/email notifications and assigned tasks based on staff project assignments.
• Assisted with legacy DOS data migration to a SQL Server based system which included data sets of 500K-1M records.
• Operating systems include Windows and Mac OSX; executed SQL data queries to present ad-hoc reporting requests related to
specific departmental business needs.
• Software applications include intermediate to advanced proficiency with Microsoft Access, Excel, Prezi, PowerPoint,
Project, Outlook, Concur, SAP/Business Objects, SharePoint, Visio, Word, Adobe Acrobat/RoboHelp/Photoshop and
Salesforce.
• Strong experience in user training and standard operations documentation, data quality control/assurance, customer service and training
material development.
• Experienced at leading requirements gathering stages of internal and external project development.
• Adept at working with various business users to support frequent client-driven business rule change requests.
• Experience working with IT QA testers resolving legacy data migration issues prior to Agile sprint planning data deployments.
• Monitored internal IT ticketing system/email notifications and assigned tasks based on staff project assignments.
• Assisted with legacy DOS data migration to a SQL Server based system which included data sets of 500K-1M records.
• Operating systems include Windows and Mac OSX; executed SQL data queries to present ad-hoc reporting requests related to
specific departmental business needs.
• Software applications include intermediate to advanced proficiency with Microsoft Access, Excel, Prezi, PowerPoint,
Project, Outlook, Concur, SAP/Business Objects, SharePoint, Visio, Word, Adobe Acrobat/RoboHelp/Photoshop and
Salesforce.
Languages
EnglishNative speaker