09/06/2022 updated
100 % available
Service Desk Engineer, SEO Engineer, BDE (Business Delivery Excutive)
Ghaziabad, India
India
MCA (Master Of Computer Application)Microsoft WordMicrosoft ExcelBorland Database EngineMicrosoft OutlookSocial MarketingDesktop ComputingGoogle AnalyticsSearch Engine OptimizationVirtual Private Networks (VPN)Microsoft OfficeNetworkingMicrosoft PowerPointQuality ManagementSocial MediaUser Assistance
- Computers.
- Servers and Peripheral Devices.
- LAN Networking, VPN,
- Remote Accesses.
- Microsoft Office, Excel, Word, Power point, Outlook.
- Social Media Marketing, Web Analytics, Google Analytics Tool.
- DE, Quality Assurance, Search Engines Optimization (SEO).
Experience
Professional experience5 - 10 years
Languages
EnglishFluentHindiFluent
Project history
|Service Desk Engineer||Refresh Technology||From 2018 to Till Now|
- Work on Pulse Secure and Zscaler Product in a Service Desk Team.
- Analyzed, troubleshot and diagnosed problems and developing new solution that solve the root cause of customer problems in tickets elevated.
- Perform Incident Management life cycle -> Process, Starting with incident logging to call closure and customer satisfaction survey.
- Working knowledge of LAN Networking, VPN, Remote Accesses.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Writing step by step processes and tickets updates to customer using clear and concise English.
- Escalated and re-produced problem to internal development sources to reach solution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Implementing best practices on Developing and Testing. Analyzing log of critical devices and take proactive action as required.
- Good knowledge of Microsoft Office (Excel, Word, Power point and Outlook).
- On-Page Optimization: Meta Tags Optimization, Page Headings, Page Content Optimization, Image Optimization, Hyperlink Optimizationetc.
- Oof Page Optimization: Directory Submissions, Social Bookmarking, Business Profile Listing,Video Submission, Press Release Promotion etc.
- Social Media Marketing: Create/update and design Fanpage and twitter profile for great user experience.
- Web Analytics: Generation & Analysis of traffic report using Google Analytics Tool to understand the effectiveness of the keywords being used and to measure the usefulness of the off-page
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Making Weekly Report and Daily basis Report.
- Satisfaction of Client.
- Quality Check of the website.
- Completed the task in given time.
- Daily sending website status & providing appropriate data to the manager as per SLA