09/06/2022 updated
100 % available
Technical Writer with Analyst experience in Product Releases, Operations, Data, and Startups.
USA
USA
BS in Industrial Engineering from Georgia Tech & Certificate In Technical Writing from ClemsonMicrosoft WindowsAgile MethodologyAmazon Web ServicesAtlassian ConfluenceAtlassian JiraBusiness Process ImprovementCloud ComputingSoftware DocumentationCommunicationContent ManagementMiddlewareElectrical SwitchgearVirtual Private Networks (VPN)Local Area NetworksManufacturing
Technical Writing Experience
OS: Windows, Android, Mac
Cloud: Familiar with VMs on AWS & Google Cloud
Applications: Confluence, Jira, SharePoint & Office 365 Suite
Communication: TCP/IP logging, XML, HTTP
Departments: Development, QA, Implementations, Support
- Complex System Documentation
- Defining Business Requirement
- Defining Process and Workflows
- Confluence and Atlassian Products
- SharePoint and Microsoft 365
- Product Lifecycle Analysis
- Familiar with AWS & Google Cloud
- Continual Process Improvement
- QA Testing & Production Support
- Software Release Management
- Soft skills: great communication skills, team player, root cause analysis, detail-oriented leader
- Agile payment software frameworks
- Release analysis and process improvements
- Development life cycle tracking with Jira
- Technical documentation in Confluence
- Familiar with VMs on AWS & Google Cloud
- Network understanding: switches, LAN, VPN
- Endpoints, POS, gateways, processors, PMS
- QA testing & production support
- Implementation of middleware on POS systems
- Soft skills: iterative process improvement, root cause analysis, detail-oriented leader
- Understanding: TCP/IP logs for QA and support
OS: Windows, Android, Mac
Cloud: Familiar with VMs on AWS & Google Cloud
Applications: Confluence, Jira, SharePoint & Office 365 Suite
Communication: TCP/IP logging, XML, HTTP
Departments: Development, QA, Implementations, Support
Languages
EnglishFluent
Project history
- Manage the transfer of knowledge between Sales, Development, DevOps, QA, Certification, and Operations.
- Own Confluence knowledge base and Release Notes for each solution released into production.
- Create knowledge base, release notes, handoffs, templates, process workflows, system swimlanes, onboarding docs, troubleshooting guides, and so forth from scratch.
- Collaborate with NCR to discover needs, fulfill requests, and consolidated docs into 1 MS Teams channel including: Version Compatibility Matrix, Troubleshooting Guide, Integration & Upgrades, Support Process, and so forth.
- Develop new solution release structure by bridging gaps in the handover of info between Dev, QA, and Ops.
- Led implementation of default MID structure at Braves (SunTrust Park) for 2018 season. This grouping method captured up to $20k of previously unaccounted for transactions per game. Root cause: moving POS and pin pads.
- Installed Android APK Framework at Falcons (Mercedes Benz Stadium) with Product Owner in 2018/19.
- Led QA migration from HipTest to Adaptavist (Jira Plugin) and produced test cases for NCR Quest POS runs.
- Performed QA runs, installs, and updates each sprint on Quest POS from 2017-2018 for Retail and Arenas.
- Led support inbox statistically in 2018 - 677 answers out of 1454 (47% of total team) and 432 out of 1375 (31%).
- Supported Over 10,000+ POS terminals across the US, Canada, & Europe (NCR Quest POS & Microsoft MPOS)
- Documented and demoed key Tableau and Google Cloud Platform functions to internal KO team as Tableau SME.
- Handled highly secure global sales information, global initiatives, strategic business plans, and calculations.
- Created 390 test cases by parsing the business requirements and testing strategy while adhering to strict data polices.
- Supported global digital product offerings with more than 90k assets, 40k users, and 13 platform languages.