07/08/2026 updated
100 % available
L2 NOC Team Lead | Network Engineer | Network Operations Specialist | Help Desk | Service Desk
Lahore, Pakistan
Only remote
MSc TelecommunicationHelp DeskNetwork ServiceService DeliveryComputer Network OperationsNetwork Support
NOC Management & 24/7 Network Operations
Over 15 years of experience in managing and supervising 24/7 Network Operations Centers, ensuring continuous network availability, performance, and SLA compliance across mission-critical VSAT and enterprise infrastructures.
VSAT Network Engineering & Satellite Communications
Extensive expertise in operating iDirect TDM/TDMA Hub-based satellite networks comprising more than 4000 sites across multiple satellites, including hub operations, satellite link troubleshooting, remote site management, and network performance optimization with a focus on latency and packet loss analysis.
Cisco Network Configuration & Troubleshooting
Proficiency in configuring and supporting Cisco routers and switches for ATM and enterprise network connectivity, including core device configuration for VSAT connectivity and troubleshooting of routing, latency, and outage issues.
Incident, Problem & Change Management
Strong background in event monitoring, incident management, escalation handling, and root cause analysis (RCA) to minimize recurring issues and improve network stability.
VSAT Tools: iMonitor, iBuilder, iSite
Proficiency in using VSAT tools such as iMonitor, iBuilder, and iSite for real-time monitoring, traffic management, and incident resolution in high-pressure 24/7 environments.
ATM & Banking Network Support
Hands-on experience in managing and maintaining ATM and branch connectivity for major banking clients, including daily health checks, compliance with operational standards, and coordination with NOC and field teams.
Team Leadership & Supervision
Proven ability to lead, mentor, and monitor NOC engineers and support staff to maintain high operational standards and drive continuous improvement.
SLA & KPI Management
Ensuring timely incident resolution, escalation handling, and adherence to SLAs and KPIs across large-scale network environments.
Fortinet NSE4 & VMware vSphere
Certified in Fortinet NSE4 and VMware vSphere, demonstrating knowledge in network security and virtualization technologies.
Documentation & Reporting
Maintaining detailed reports, updating ticketing systems such as Remedy, and providing weekly or monthly usage reports to customers for transparency and operational accountability.
Over 15 years of experience in managing and supervising 24/7 Network Operations Centers, ensuring continuous network availability, performance, and SLA compliance across mission-critical VSAT and enterprise infrastructures.
VSAT Network Engineering & Satellite Communications
Extensive expertise in operating iDirect TDM/TDMA Hub-based satellite networks comprising more than 4000 sites across multiple satellites, including hub operations, satellite link troubleshooting, remote site management, and network performance optimization with a focus on latency and packet loss analysis.
Cisco Network Configuration & Troubleshooting
Proficiency in configuring and supporting Cisco routers and switches for ATM and enterprise network connectivity, including core device configuration for VSAT connectivity and troubleshooting of routing, latency, and outage issues.
Incident, Problem & Change Management
Strong background in event monitoring, incident management, escalation handling, and root cause analysis (RCA) to minimize recurring issues and improve network stability.
VSAT Tools: iMonitor, iBuilder, iSite
Proficiency in using VSAT tools such as iMonitor, iBuilder, and iSite for real-time monitoring, traffic management, and incident resolution in high-pressure 24/7 environments.
ATM & Banking Network Support
Hands-on experience in managing and maintaining ATM and branch connectivity for major banking clients, including daily health checks, compliance with operational standards, and coordination with NOC and field teams.
Team Leadership & Supervision
Proven ability to lead, mentor, and monitor NOC engineers and support staff to maintain high operational standards and drive continuous improvement.
SLA & KPI Management
Ensuring timely incident resolution, escalation handling, and adherence to SLAs and KPIs across large-scale network environments.
Fortinet NSE4 & VMware vSphere
Certified in Fortinet NSE4 and VMware vSphere, demonstrating knowledge in network security and virtualization technologies.
Documentation & Reporting
Maintaining detailed reports, updating ticketing systems such as Remedy, and providing weekly or monthly usage reports to customers for transparency and operational accountability.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishFluent
Project history
Supervised and managed 24/7 NOC activities to ensure continuous network availability and performance. Led and mentored NOC engineers, oversaw real-time network monitoring and incident response across VSAT and enterprise networks, performed RCA for major incidents, coordinated with vendors and ISPs, and operated iDirect TDM/TDMA Hub-based satellite networks comprising more than 4000 sites.
Operated iDirect/Hughes on 4-Hubs with more than 10000 VSAT stations using HX90, HX50, X1, X3, and X5 modems over Intelsat, Arabsat, and Eutelsat satellites. Responsible for smooth NOC VSAT 24/7 operations, operating Hughes Gateway including DNCC, CDS and HX Expert NMS, and involved in installation, maintenance, and configuration of VSAT modems.
Managed installation and replacement of Huawei switches across multiple bank branches. Configured and supported Cisco routers and switches for ATM and HQ connectivity. Monitored and maintained 2,000+ VSAT links, troubleshot ATM and branch connectivity issues, and maintained reports and ticketing systems using Remedy.