04/26/2025 updated
100 % available
Dedicated Customer Service Representative with Digital Marketing Experience
Douala, Cameroon
Only remote
Bachelor of Business ManagementCustomer Relationship ManagementServicio al ClienteSocial MarketingCustomer Demand PlanningDigital MarketingSalesLead GenerationLiveChatProfessional CommunicationTime ManagementTeaching English As A Foreign Language
Customer Service
Exceptional support and strong customer relationship building. Resolving issues efficiently and maintaining a positive demeanor.
CRM Systems
Logging customer interactions and ensuring clear communication across departments.
Digital Marketing
Lead generation, social media marketing, and customer targeting strategies.
Communication
Clear and professional communication skills across various channels including phone, email, and live chat.
Time Management
Handling high-volume inquiries while maintaining efficiency and a positive attitude.
Product Knowledge
Maintaining in-depth knowledge of company products/services to offer accurate information.
Team Collaboration
Working effectively with sales and technical teams to meet customer needs and resolve issues.
Exceptional support and strong customer relationship building. Resolving issues efficiently and maintaining a positive demeanor.
CRM Systems
Logging customer interactions and ensuring clear communication across departments.
Digital Marketing
Lead generation, social media marketing, and customer targeting strategies.
Communication
Clear and professional communication skills across various channels including phone, email, and live chat.
Time Management
Handling high-volume inquiries while maintaining efficiency and a positive attitude.
Product Knowledge
Maintaining in-depth knowledge of company products/services to offer accurate information.
Team Collaboration
Working effectively with sales and technical teams to meet customer needs and resolve issues.
Experience
Professional experience0 - 5 years
Freelancer since2022
Languages
EnglishFluentFrenchFluent
Project history
Provided prompt and professional assistance to customers via multiple channels, resolved complaints, maintained product knowledge, and collaborated with other departments to meet customer needs.
Focused on lead generation, social media marketing, customer relationship building, and exploring customer and client targeting options.