Service Desk Analyst, Project Assistant

Provide essential support to Customer's PC users, including
software and hardware related issues
Assist users over the phone, through email and web interface
Diagnose and solve software and hardware problems by giving
step-by-step instructions
Provide advanced support to Customer's PC using remote
control tool
Escalete unsolved calls to the appropriate support team
Log all calls in the Helpdesk tracking database
Instruct users on usage of application systems

Responsible for timely and accurate delivery of content and
photos for new and existing hotels
Participate in market and competition research
Prepare reports and database for potential acquisitions
Train new hotels on how to use the extranet, manage rates
and availability on site
Resolve issues relating to accounting, allotment, pricing,
vouchers, notification, cancellations
Manage other ad-hoc administrative requests and operative
task