10/26/2026 updated
AS
not available
info: not available until 01/01/2027
Lead / Senior IT Business Analyst | Payments & Banking | Regulatory & Digital Transformation
Pakosc, Poland
Only remote
BA (Hons) in Economics with Management, Edinburgh Napier University (2004-2009)Payments & Banking Domain Expertise
Deep knowledge of card schemes including Visa and Mastercard, merchant acquiring, scheme fees, payment APIs, terminal management, regulatory change, and customer onboarding and servicing across complex payments environments.
Requirements Engineering & Business Analysis
End-to-end ownership of functional and non-functional requirements, user stories, acceptance criteria, backlog refinement, and process and system analysis across multiple concurrent Agile delivery teams.
Process Design & Capability Modelling
Strategic As-Is and To-Be process design using BPMN 2.0, capability modelling, gap analysis, impact assessments, and API integration strategy to translate technical options into clear business decisions for senior stakeholders.
Stakeholder Management & Communication
Trusted advisor to senior stakeholders across business and technology, securing buy-in for delivery roadmaps, facilitating structured workshops, and aligning priorities across cross-functional teams.
UAT, Defect Management & Root Cause Analysis
Leadership of UAT, defect resolution, and Business Live Proving through to production sign-off, applying root cause analysis to protect customer experience at scale.
Data Mapping & Customer Data Migration
Accountability for integrity, compliance, and data mapping of large-scale customer record migrations (500k+ records), with direct reporting of risk and progress to senior leadership.
Agile & Waterfall Delivery Methodologies
Practical experience working across Agile frameworks including Scrum and Kanban as well as Waterfall delivery, coordinating requirements and delivery across multiple teams and programmes.
Tooling: JIRA, Confluence, Visio, Microsoft Copilot
Proficient use of industry-standard tools including JIRA, Confluence, Visio, and Microsoft Copilot to support analysis, documentation, collaboration, and delivery governance.
Business Case Development & Investment Analysis
Production of business cases, cost-benefit analyses, and feasibility studies that directly inform senior leadership investment decisions and project approval across financial services and digital transformation programmes.
AWS Certified Cloud Practitioner
Certified AWS Cloud Practitioner (2021), demonstrating foundational knowledge of cloud computing concepts and Amazon Web Services.
Deep knowledge of card schemes including Visa and Mastercard, merchant acquiring, scheme fees, payment APIs, terminal management, regulatory change, and customer onboarding and servicing across complex payments environments.
Requirements Engineering & Business Analysis
End-to-end ownership of functional and non-functional requirements, user stories, acceptance criteria, backlog refinement, and process and system analysis across multiple concurrent Agile delivery teams.
Process Design & Capability Modelling
Strategic As-Is and To-Be process design using BPMN 2.0, capability modelling, gap analysis, impact assessments, and API integration strategy to translate technical options into clear business decisions for senior stakeholders.
Stakeholder Management & Communication
Trusted advisor to senior stakeholders across business and technology, securing buy-in for delivery roadmaps, facilitating structured workshops, and aligning priorities across cross-functional teams.
UAT, Defect Management & Root Cause Analysis
Leadership of UAT, defect resolution, and Business Live Proving through to production sign-off, applying root cause analysis to protect customer experience at scale.
Data Mapping & Customer Data Migration
Accountability for integrity, compliance, and data mapping of large-scale customer record migrations (500k+ records), with direct reporting of risk and progress to senior leadership.
Agile & Waterfall Delivery Methodologies
Practical experience working across Agile frameworks including Scrum and Kanban as well as Waterfall delivery, coordinating requirements and delivery across multiple teams and programmes.
Tooling: JIRA, Confluence, Visio, Microsoft Copilot
Proficient use of industry-standard tools including JIRA, Confluence, Visio, and Microsoft Copilot to support analysis, documentation, collaboration, and delivery governance.
Business Case Development & Investment Analysis
Production of business cases, cost-benefit analyses, and feasibility studies that directly inform senior leadership investment decisions and project approval across financial services and digital transformation programmes.
AWS Certified Cloud Practitioner
Certified AWS Cloud Practitioner (2021), demonstrating foundational knowledge of cloud computing concepts and Amazon Web Services.
Experience
Professional experience10+ years
Freelancer since2026
Languages
EnglishNative speakerPolishNative speakerSpanishBasic knowledge
Project history
Lead BA delivery across complex payments change spanning customer onboarding, fulfilment, billing, and servicing. Owned requirements from discovery through delivery including functional and non-functional requirements, user stories, and acceptance criteria. Drove backlog refinement and prioritisation with Product Owners, led gap analysis and impact assessments, owned strategic As-Is/To-Be process design and API integration strategy, held senior accountability for a 500k+ customer record migration, led UAT and Business Live Proving, and built BA capability through a junior analyst development programme.
Established and operated an independent mobile coffee business, managing operations, suppliers, customer service, financial administration, and business development.
Advised senior management on strategy, objectives, and scope across a portfolio of digital transformation and data management projects. Directed feasibility and gap analyses, built senior stakeholder alignment through workshops and BPMN 2.0 process design, and produced business cases and cost-benefit analyses to inform project approval and investment decisions.