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Profileimage by Leonardo Almeida Business & IT Advisor | SAP CRM ISU Solution Architect | Project Manager from BeloHorizonte

Leonardo Almeida

Belo Horizonte
available

Last update: 06.09.2022

Business & IT Advisor | SAP CRM ISU Solution Architect | Project Manager

Graduation: Electrical Engineering
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Full Professional) | Portuguese (Native or Bilingual) | Spanish (Full Professional)

Keywords

Attachments

cv_leonardo_almeida_e_2021_12.pdf
Resume_Leonardo_Almeida_E_2021_12.pdf

Skills

SAP, SAP CRM, IS, U-CCS Solution Architect, SAP C4C, Cloud for Customer, SAP C/4 HANA, S4 HANA, SAP FIori, MCF, SAP IS-U, C4C, Cloud, HANA, CRM, integration testing, Genesys, EHP5, ERP, FI, DMS, CRM 7.0, Cobit, SAP CRM 7.0, Empresa1 / DIVEO / SD, Belo Horizonte, quality assurance, Middleware, SAP ERP, CRM2007, EDB, SAP CRM 5.0, SAP CRM 5.0 Customer, SAP CRM 4.0, Device Management, IVR, Master Data Management, computer platform, WAP, data warehouse, Information Management, databases, SQL Language Business Objects, FMEA, SAP S/4 Hana, C/4, SAP Customer, SAP Marketing Cloud, SAP Commerce Cloud, SAP Service Cloud, Extension Framework, SAP Cloud Platform, Artificial Intelligence, machine learning, text analysis, computer vision, SCRUM, Kanban, Adaptive Project Frameworks, PMP, SAP S/4HANA implementation, Classic ASAP Methodology, MS Project, SAP IS, Customer Service, CRM Project Management, CRM Strategy, SAP CRM C4C, SAP Hybris, SAP S/4 HANA for Utilities

Project history

10/2017 - Present
Business Advisor | CRM & IS-U/CCS Solution Architect
Saudi Electricity Company (Energy, water and environment, >10.000 employees)
* Managed and responsible for a team of 20 FTEs during all project phases, including blueprint, realization
planning, integration testing strategy and planning, stress testing and dress rehearsal strategy, planning and
execution;

* CRM & IS-U/CCS solution architect: Interaction Center, CRM service order, service ticket, service notification,
full master data replication (CRM<>IS-U/CCS), CTI/Genesys integration, ERMS, customer service processes
review and optimization (IS-U/CCS functional upgrade).
Project: SAP CRM 7 EHP2 ( Gasmig, Belo Horizonte, Brazil )
08/2009 - 10/2017
Managing Partner - Business & Technology Consulting
GMX Consulting
12/2015 - 02/2016
CRM & IS-U/CCS Solution Architect
Utilities
* CRM solution architect: Interaction Center, full master data replication (CRM<>IS-U/CCS), customer service
processes review and optimization.
Project: SAP CRM 7 EHP2 Implementation (Cemig Energy Distribution, Belo Horizonte, Brazil )
02/2012 - 01/2014
CRM & IS-U/CCS Solution Architect
Utilities
* CRM solution architect: Interaction Center, CRM service order, service ticket, service notification, full master
data replication (CRM<>IS-U/CCS), CTI/Genesys integration, ERMS, customer service processes review and
optimization (IS-U/CCS functional upgrade).
Project: SAP ECC6 EHP5 Implementation (Aethra, Contagem, Brazil )
06/2011 - 12/2011
Project and Integration Manager / Solution Architect
Automotive
* Project scope: BW/BO, ERP (FI, CO, PS, PP, PM, QM, DMS, MM, WM e SD), PI e GRC.
Project: CRM 7.0 & SAP IS/U-CCS ECC 6.0 Implementation (Baskent Elektrik SA, Ankara, Turkey )
03/2010 - 05/2011
Project and Integration Manager / Solution Architect, Utilities
* Acted as project, integration manager (50 FTEs) and CRM & ISU CCS solution architect leading the functional
team CRM, BI, FICA, DM, WM, CS and BW during the implementation of SAP IS/U-CCS ECC 6.0, CRM7.0 and BW
11/2009 - 02/2010
Project Manager, Public Transport
Baskent Elektrik SA
at Baskent Elektrik SA - Turkey;
* Responsible for blueprint and realization planning, integration testing strategy and planning, stress testing and
dress rehearsal strategy, planning and execution;
* Focus on bringing the benefits of previous CRM and ISU projects, best practice processes and SAP Technology
to Utilities companies at costs and tailor solutions aligned to the local market;
* Experience in implementing/following methodologies such as PMI, SAP ASAP, Cobit;
* Experience in designing solutions for regulated and deregulated market: Utilities master data, SAP CRM 7.0
Multi-channel customer interaction web-client, (e.g. BCM/CTI integration, In/outbound call, ERMS), Customer
Service Optimization (e.g. New Connections, capacity planning and Mobile Field Service), Loss Analysis (e.g.
Fraud identification), Outage Management solution, External and Internal Cash Desk (online banking), On site
billing (Online and Offline solution).
Project: Intelligent Transport System Implementation Proposal (Transfacil / BHTrans, Belo Horizonte, Brazil )
Project Manager, Public Transport, November 2009 - February 2010
* Managed a team of 10 FTEs during the creation of a technical and commercial proposal for an Intelligent
Transport system in Belo Horizonte - Brazil; Project Worth(estimate): 90 millions
* Technical scope definition, methodology, implementation strategy, RFPs creation for evaluating and analyzing
vendors solution, activity plan, risks analysis, return of investment analysis and pricing strategy;
* Business scenarios and ROI analysis and final report recommendation of ITS solution (Intelligent Transport
System).
Project: Electronic Billing System Implementation Proposal (Empresa1 / DIVEO / SD, Belo Horizonte, Brazil )
Project Manager, Financial Services, October 2009 - October 2009
* Responsible for a team of 8 FTEs during the creation of a technical and commercial proposal for an electronic
billing system to CBSS (Visa Vale) including the executive summary, solution scope implementation,
methodology, implementation plan, activity plan, organizational structure and price strategy. Project
Worth(estimate): 30 millions
10/2008 - 07/2009
Senior Manager - Management & Technology Consulting
Bearing Point Inc
10/2008 - 07/2009
Senior Manager, Management & Technology Consulting Utilities Global Practice
BearingPoint Inc. (KPMG Consulting)
* Manage risk, project finances including planning and budgeting, define deliverable content, ensures buy-in of
projected solutions from top management levels at the client;
* Develop and maintain contact with top decision makers at key clients, organize, lead and pursuit teams, participate
and lead aspects of the proposal development process and contribute to proposal pricing strategy;
* Increase awareness and reputation of the BearingPoint SAP Practice through development of technical solutions,
tools, methodologies and business models/templates;
* Define systems strategy, quality assurance, develop systems requirements and implement practical business
solutions under multiple deadlines.
* Responsible for activities planning, scope and change control within SAP project team;
* Expert in system implementation for Utilities companies: CRM, IS-U/CCS and EAM;
* Expert in SAP CRM system implementation, planning and strategy.
02/2009 - 04/2009
Senior Manager
* Advised Ministerio de Hacienda, a federal tax government agency based on San Jose/Costa Rica, on a CRM
Strategy for its SAP IS-Public Sector and SAP CRM 2007 solution implementation.
* Provided a high-level estimate of the effort needed, resources, benefits and its associated costs.
* Quality assurance and SAP CRM 2007 solution architect
* Developed a basic SAP CRM 2007 configuration package as an accelerator for SAP CRM 2007 Master Data, IC
WebClient, Middleware, Activity management and Organizational structure.
10/2008 - 11/2008
Senior Manager
* Advised City of Tacoma, a leading Utilities government organization based on Tacoma/Seattle - USA on a SAP
ERP and IS/U-CCS 4.71 assessment for ECC6.0 upgrade and CRM 2007 implementation
* Provided FIT / GAP analysis between its current system and the upgrade to SAP ERP6.0 and CRM 2007.
* Provided a first, high-level estimate of the effort needed for a technical and functional upgrade. Outlined key
activities for the upgrade plan, new features and its associated benefits, IT opportunities and potential IT
savings.
11/2006 - 09/2008
Senior Manager - Management & Technology Consulting
Bearing Point
11/2006 - 09/2008
Senior Manager, Management & Technology Consulting
BearingPoint (KPMG Consulting)
* Acted as SAP CRM integration manager (28 FTEs) and CRM solution architect for the implementation of SAP
CRM 5.0 with SAP IS/U-CCS ECC 6.0 at EDB - Energias do Brazil (Member of EDP Group and formerly known as
Bandeirante);
* Experience with the following project phases including planning, business process blueprint review, detailed
design /construction, integration test, and cutover;
* Ensure design recommendations are the best solution for the client (solution vs cost perspective);
* Understands delivery within a fixed price model and able to operate effectively within those constraints;
* Identified and escalated issues and risks within project structure;
* Responsible for activities planning, scope and change control within CS CRM team;
* Able to lead functional or technical workshops to design and adjust solution within the business context;
* Experience with SAP CRM 5.0 Customer Service IS/U-CCS ECC 6.0 including Business Master Data, CIC and
related Front Office Processes, configuration knowledge of CRM Online processes, Contacts /Activities, Regional
Structure and the Move-In/Out and Disconnect / Reconnect processes;
* Experience CRM middleware deployment and internet portal integration (on-line web customer services);
06/2002 - 10/2006
Manager, Management & Technology Consulting
BearingPoint (KPMG Consulting)
* Acted during integration test phase as a functional / integration manager for SAP CRM and IS/U-CCS (50FTEs)
and solution architect, leading the functional team CA, BI WM, DM, CS and BW during the implementation of
SAP CRM, IS/U-CCS and BW;
* Acted SAP CRM integration manager (16 FTEs) and solution architect during the realization phase for the first
implementation of SAP CRM 4.0 integrated with SAP IS/U-CCS in Brazil;
* Experience in defining systems strategy, developing systems requirements and implementing practical business
solutions under multiple deadlines;
* Experience with all phases of an CRM - IS/U-CCS project implementation including planning, business process
blueprint, detailed design, strong configuration experience, integration test, cutover and support pos go-live;
* Experience with SAP CRM 4.0 Customer Service IS/U-CCS 4.72 including Business Master Data, CIC and related
Front Office Processes, configuration knowledge of CRM Online processes, Contacts /Activities, Regional
Structure and the Move-In/Out and Disconnect / Reconnect processes;
* Solid understanding of other areas of IS/U-CCS including Billing, FI-CA, Device Management and Work
Management;
* Experience with marketing planner, customer segmentation, campaign management and its integration with
BW;
* Experience with IVR solutions, CTI integration, CRM middleware deployment and internet portal integration.
06/2002 - 09/2006
Manager - Management & Technology Consulting
Ernest Young, KPMG Consulting
06/2004 - 11/2004
Manager
* Supply Chain Visibility, Event Management and ERP Customer Integration: coordinated the team during the
project Customer Integration using the PapiNet global standard;
* Advised the client on alternatives for improving an event management solution for a worldwide paper & forest
industry based on Brazil, providing sales & export business model optimization; collaborative planning, CRM
B2B eCommerce, forecast and replenishment; vendor management inventory; advanced shipping notice for its
customers and supplies.
Project: IT Strategic Plan ( General Motors, São Caetano, Brazil )
02/2004 - 06/2004
Senior Consultant
* Developed a five years IT Strategic Plan for a leading automotive industry in Brazil, aligning the client's global
and local strategy and IT initiatives, Business architecture, GAP Analysis and final IT Roadmap;
* Conducted interview and workshops with senior IT and business executives to develop the current state
assessment, business strategy and integrated future-state vision;
* Responsible for the Marketing & Sales, After-sales and Customer Services team and final product templates.
Project: SAP CRM and SAP IS-Beverage Implementation ( CCM / Femsa, Monterrey, Mexico )
11/2002 - 01/2004
Senior Consultant
* Assisted the implementation of SAP IS-Beverage in a leading Beverage Industry in Mexico by supporting the
roll-outs in the regional sales offices across Mexico focused on CRM businesses models using the following SAP
tools: Project System (PS Module), marketing planner, campaign management and segment builder;
* Led the CRM team during the roll-outs at the regional sales offices. Assisted the client in generating and
implementing a training program to key users and local post go-live support;
* Knowledge of Beverage Industry Sales and Distribution Business Models with focus on CRM Practices:
Marketing Planning and Campaign / Master Data Management.
Project: Billing Software Adherence Analysis ( Copel Distribution SA, Curitiba, Brazil )
06/2002 - 10/2002
Senior Consultant
* IT Quickscan: current state assessment, computer platform, hardware and software, communications network,
application systems, personnel, business architecture, IT Architecture;
* Functional GAP analysis focused on the billing business models, technical RFI (Request for Information) editing,
main billing solutions / vendors evaluation and final recommendation report.
11/2001 - 05/2002
IT Manager, Financial Services
Prosodie Group / Audiotel
* Developed a short-term and long-term IT strategic system plan for a new IT start-up services based in Brazil with
focus on SMS market, m-Commerce and telecom services, facilitating the local implementation in Brazil of the
business-to-business and business-to-consumer solutions from Argentina;
* Business development and Regional / National Market Analysis;
* SMS Brazil market: research, strategy and business cases developing;
* Product Development for the Brazilian market: Business Model and Implementation management.
01/2000 - 12/2001
Consultant - Management & Technology Consulting
Accenture
07/2001 - 10/2001
Business Consultant, Financial Services
Credicard / Orbitall
* Designed and recommended business process improvement for the financial process of a major credit card
administration firm in Brazil, increasing its efficiency and control as well as reducing its operating costs;
* Support the implementation of Vision Plus package system.
08/2000 - 05/2001
Consultant, Management & Technology Consulting
Accenture
* Developed a 5 years strategic IT system plan for Fiat Automóveis, a leading automotive industry in Brazil that
would help transform the company, aligning the client's IT budget, IT Architecture, Business architecture and
cost takeout goals;
* Current State Assessment; GAP Analysis, Opportunities Identification and Future State Assessment;
* Business Case / ROI Analysis and Preliminary Roadmap; Final Roadmap and Prioritization.
08/2000 - 11/2000
Consultant
* Assisted in designing of a new data warehouse for w-Aura, a business-to-business telecom company in Brazil
that would help the client increase business performance, business control and provide support for the
marketing strategy;
* Information Management and Architecture: data governance, databases, data warehouse/mining,
Extract/Translate/Load, SQL Language Business Objects and Web Trends Suite.
12/1998 - 07/2000
Quality Engineer, Automotive Industry
Robert BOSCH
* Managed and coordinated projects to improve cost and quality of manufacturing processes/products;
* Provided proactive direction to assure highest quality product, service and support at minimized cost;
* Contact with the clients: General Motors, Volkswagen, Fiat, VW-Audi, Peugeot and Renault;
* Use of the system / process improvement tools: APQP, FMEA, MASP, CIP and Control Plan;
* Quality evaluation of the pilot series. Manage of the homologation tests. Release of new series production;
* Contact with the Headquarter in Germany regarding the technical information, support and procedures.
10/1997 - 09/1998
Intern, Research & Development
AEC - Ars Electronica Centers
07/1997 - 09/1997
Intern, Research & Development
Plásticos Mondragon
01/1997 - 06/1997
Intern, Technical Sales
Robert BOSCH
08/1995 - 12/1996
Researcher, Research
UNICAMP - State University of Campinas, Institute of Mathematics and Statistics, Brazil
12/1995 - 02/1996
Consultant, Research & Development
Junior Electrical Engineering Group at the State University of Campinas

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Profileimage by Leonardo Almeida Business & IT Advisor | SAP CRM ISU Solution Architect | Project Manager from BeloHorizonte Business & IT Advisor | SAP CRM ISU Solution Architect | Project Manager
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