02/23/2024 updated
100 % available
Virtual Assistant
Davao City, Philippines
Only remote
BS Marine TransportationAdmin ToolsTeachingGoogle ChromeServicio al ClienteCustomer SatisfactionCustomer Demand PlanningGoogle DocsGoogle ApplicationsGoogle CalendarOrder CheckingProfit-Based Sales TargetsTeaching English As A Foreign LanguageManual Data EntryAnnotationsGoogle Classroom
-Critical thinker and problem solving skills
-Quick learner and adaptable, self-reliant,
resourceful and handles competing priorities.
-Understands and carries out
oral and written instructions, and requests
clarification when needed.
-Expresses thoughts, ideas, concerns in a positive, respectful and productive manner.
-Works independently, but also functions well as
part of a team.
-Availability to work part-time 20-30 hrs per week.
-Proficient with using a PC and with Microsoft Windows based programs and Google Workspace
-Ability to quickly learn and follow new technology processes and systems.
I work as a Customer Service Representative for
about more than 3 years in BPO industry.
-Handled customer inquiries and resolved
complaints in a timely and professional manner,
ensuring high levels of customer satisfaction.
-Developed strong product knowledge to effectively assist customers with their purchase decisions or bookings and provide accurate information about products and services.
-Managed a high volume of incoming calls,
effectively multitasking to address customer needs, input data, and update customer accounts.
-Collaboratively worked with team members to
share best practices and ensure consistent and
excellent customer service delivery.
-Achieved individual performance targets,
consistently exceeding sales goals, and consistently receiving positive feedback from customers for exceptional service.
-Quick learner and adaptable, self-reliant,
resourceful and handles competing priorities.
-Understands and carries out
oral and written instructions, and requests
clarification when needed.
-Expresses thoughts, ideas, concerns in a positive, respectful and productive manner.
-Works independently, but also functions well as
part of a team.
-Availability to work part-time 20-30 hrs per week.
-Proficient with using a PC and with Microsoft Windows based programs and Google Workspace
-Ability to quickly learn and follow new technology processes and systems.
I work as a Customer Service Representative for
about more than 3 years in BPO industry.
-Handled customer inquiries and resolved
complaints in a timely and professional manner,
ensuring high levels of customer satisfaction.
-Developed strong product knowledge to effectively assist customers with their purchase decisions or bookings and provide accurate information about products and services.
-Managed a high volume of incoming calls,
effectively multitasking to address customer needs, input data, and update customer accounts.
-Collaboratively worked with team members to
share best practices and ensure consistent and
excellent customer service delivery.
-Achieved individual performance targets,
consistently exceeding sales goals, and consistently receiving positive feedback from customers for exceptional service.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
- Provided exceptional customer service to ensure a positive and satisfying experience for customers.
- Assisted customers with inquiries, resolved complaints and efficiently handled requests.
- Consistently met and exceeded performance targets for response time and customer
satisfaction ratings.
- Developed strong product knowledge to effectively educate customers and promote additional sales
- Collaborated with cross-functional teams to address complex customer issues and find
appropriate resolutions.
- Assisted customers with inquiries, resolved complaints and efficiently handled requests.
- Consistently met and exceeded performance targets for response time and customer
satisfaction ratings.
- Developed strong product knowledge to effectively educate customers and promote additional sales
- Collaborated with cross-functional teams to address complex customer issues and find
appropriate resolutions.
- Handled customer inquiries and resolved complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
- Developed strong product knowledge to effectively assist customers with their purchase decisions or bookings and provide accurate information about products and services.
- Managed a high volume of incoming calls,
effectively multitasking to address customer needs, input data, and update customer accounts.
- Collaboratively worked with team members
to share best practices and ensure consistent and excellent customer service delivery.
- Achieved individual performance targets, consistently exceeding sales goals, and consistently receiving positive feedback from
customers for exceptional service.
- Developed strong product knowledge to effectively assist customers with their purchase decisions or bookings and provide accurate information about products and services.
- Managed a high volume of incoming calls,
effectively multitasking to address customer needs, input data, and update customer accounts.
- Collaboratively worked with team members
to share best practices and ensure consistent and excellent customer service delivery.
- Achieved individual performance targets, consistently exceeding sales goals, and consistently receiving positive feedback from
customers for exceptional service.
Teach English language skills to non-native speakers, including reading, writing, speaking, and listening. Develop and implement lesson plans that align with the curriculum and meet the needs of individual students. Assess student progress through regular quizzes, tests, and assignments.