C.A. HCM SAP Project Manager, C.A. Leader Senior BPM SOA, Project Manager

Designed, planned, built and implemented the IVR Migration Center Project . Infrastructure Cisco,
BPM-SOA Architecture , IVR Servers, SQL Oracle Database and iSeries. Project Manager from
May 2013 up to August 2015. Achievements: Turn on Infrastructure and to activate 2 Customer
Center and significant savings by reducing customer care with the operators of call centers.
Contact. rosasavinol@gmail.com Rosa Savino

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process for monitoring projects of the Venezuelan electricity sector
w 2. Designed, planned, built and implemented the Project Management Office PMO to the
information technology and telecommunications. Project Manager. EDC August 2009 to c
December 2010. Achievements: Implementation of tools, processes, change
management and staff training to improve project management
3. Designed, planned, built and implemented the Quality Control Process for development
and maintenance applications in technology information. Project Manager. From Nov 2007
w to August 2008. Achievements: Implementation of tools, processes, change
management and staff training to improve the development and maintenance of technology
applications
4. Designed, planned, built and implemented ISO 9001:2000 to the Telecommunications and

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1. Designed, planned, built and implemented the Corporative Electrical Integration Project .

mainframe infrastructure and applications for a new electric bill in client -server architecture
under SAP and Oracle Database
7. Maintenance Commercial Management System (COBOL) Dec 1997 June 1999. Contact.

Trust Information Technology Systems. Achievements: The software developed helped the
trust business of the Banco Mercantil first position in deposits and loans of trust level Banking
Venezuela
1. Capital Market Directed Investment Project
2. Portfolio Investment Project
Computer Processing Center Processes
1. Reengineering Banking Process Project. Computer Center Banco Mercantil.