12/25/2025 updated
100 % available
Technical Support || M365 Administrator & SharePoint Specialist
Lagos, Nigeria
Worldwide
B.Sc. Computer ScienceAbout me
I am Tech-focused, highly adaptable professional experienced in system support, digital operations, and data management. Fast learner able to master new tools quickly, deliver efficient solutions, and work independently in remote environments. Open to remote, hybrid, or on-site roles.
Upwork link: https://www.upwork.com/freelancers/~01d68a3f7345a18012
Microsoft 365 Administration
Comprehensive administration of M365 tenant services including SharePoint Online architecture, Power Platform solutions, and secure access controls with compliance management
SharePoint & Power Platform Development
Advanced development of SharePoint solutions, Power Apps, and automated workflows using Power Automate for streamlined business operations
Global Technical Support Operations
International technical support delivery across APAC, EMEA, and NOAM regions with expertise in troubleshooting complex issues and maintaining high CSAT scores
Process Automation
Implementation of automated workflows and PowerShell scripts to enhance operational efficiency and reduce manual tasks
ITIL Service Management
Application of ITIL practices and service desk operations for structured IT service delivery and incident management
Azure Services Administration
Management and troubleshooting of Azure AD, Exchange Online, and related cloud services
License Management
Comprehensive tenant migrations, license management, and identity-related escalation handling
Cross-Cultural Communication
Effective communication and collaboration across different cultures and time zones with multilingual documentation capabilities
Languages
EnglishFluent
Project history
Managing SharePoint Online architecture and Power Platform solutions for internal teams and clients. Designing and deploying automated workflows using Power Automate to streamline business operations. Administering Microsoft 365 tenant services, ensuring compliance and secure access controls. Collaborating with stakeholders to build low-code apps and document libraries with custom permissions.
Delivered application and SharePoint support to internal and remote users. Developed user-friendly Power Apps and automated workflows. Created multilingual user documentation and training videos for cross-border teams.
Delivered frontline and escalation support to international clients across the Asia-Pacific region. Troubleshot issues in SharePoint, Teams, Azure AD, and Exchange Online. Handled license management, tenant setup, and identity-related escalations. Maintained high CSAT scores and resolved tickets well within SLA targets.