09/02/2025 updated
partially available
info: Available evenings and weekends
Experienced Hospitality Professional with Reservation Management Expertise
Victoria, Seychelles
Only remote
Diploma in Accounting AAT Level 3AccountingStandard Accounting PracticesDeposit AccountsBillingServicio al ClienteData TransmissionsFormal LearningFront OfficeHospitalityProperty Management SystemsHotel ManagementReservation ManagementMultilingualism
Reservation Management
Comprehensive experience in managing reservations through multiple channels including phone, email, central systems, and travel agents. Expertise in processing confirmations, modifications, and cancellations while maintaining accurate records.
Customer Service
Strong guest communication skills across various platforms including phone, email and messaging systems. Ability to provide personalized assistance, handle special requests, and resolve inquiries while maintaining excellent service standards.
Microsoft Office & Computer Skills
Proficient in Microsoft Office suite and various hotel management systems. Experience with property management systems, booking platforms, and digital communication tools.
Accounting Knowledge
Foundation in accounting principles with formal education including AAT Level 3 qualification. Experience in handling financial transactions including deposits, billing, and cashier operations.
Team Collaboration
Ability to work effectively both independently and as part of a team. Experience in coordinating with front office, management, and other departments to ensure seamless guest experiences.
Organizational Skills
Strong organizational capabilities with attention to detail in maintaining reservation records, monitoring room availability, and ensuring compliance with hotel policies and procedures.
Multilingual Communication
Fluency in English and Creole, enabling effective communication with diverse guests and colleagues in the hospitality industry.
Comprehensive experience in managing reservations through multiple channels including phone, email, central systems, and travel agents. Expertise in processing confirmations, modifications, and cancellations while maintaining accurate records.
Customer Service
Strong guest communication skills across various platforms including phone, email and messaging systems. Ability to provide personalized assistance, handle special requests, and resolve inquiries while maintaining excellent service standards.
Microsoft Office & Computer Skills
Proficient in Microsoft Office suite and various hotel management systems. Experience with property management systems, booking platforms, and digital communication tools.
Accounting Knowledge
Foundation in accounting principles with formal education including AAT Level 3 qualification. Experience in handling financial transactions including deposits, billing, and cashier operations.
Team Collaboration
Ability to work effectively both independently and as part of a team. Experience in coordinating with front office, management, and other departments to ensure seamless guest experiences.
Organizational Skills
Strong organizational capabilities with attention to detail in maintaining reservation records, monitoring room availability, and ensuring compliance with hotel policies and procedures.
Multilingual Communication
Fluency in English and Creole, enabling effective communication with diverse guests and colleagues in the hospitality industry.
Languages
EnglishFluent
Project history
Handle online and direct bookings, communicate with guests via multiple platforms, process reservations and modifications, monitor room availability, provide personalized guest assistance, and collaborate with front office and management.
Managed reservations via multiple channels, processed confirmations and cancellations, maintained accurate records, monitored room availability, assisted with guest arrangements, provided customer service, and supported reception operations.
Processed front desk communications, prepared log book follow-ups, attended daily briefings, handled check-in/out processes, answered calls, provided guest services, and learned various operational procedures.