11/24/2025 updated

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100 % available

Senior VOIP and UC engineer

Derby, United Kingdom
Only remote
Bachelor of Science (BSc), Communication and electronic engineering, 1996 - 2002
Derby, United Kingdom
Only remote
Bachelor of Science (BSc), Communication and electronic engineering, 1996 - 2002

Profile attachments

Magdy Atia - CV.docx

TelecommunicationsVoIPCollaborative SoftwaresDebuggingH.323 ProtocolLightweight Directory Access Protocols (LDAP)Media Gateway Control Protocol (MGCP)RoutingNetwork ProtocolsOracle ApplicationsSkype for BusinessSession Manager SubSystemsSimple Network Management ProtocolsTransmission Control Protocol (TCP)Microsoft TeamsSignaling
VOIP and SIP Expertise
Advanced troubleshooting and debugging skills in Avaya VOIP applications, SIP signaling, and related protocols.

Collaboration Platforms
Integration and management of Microsoft Teams, Skype for Business, and other collaboration tools.

Audio Codes Systems
Proficiency in various Audio Codes products including SBC, Routing Manager, and hybrid systems.

Oracle Technologies
Experience with Oracle Session boarder controllers, delivery manager, and enterprise operation monitor.

Call Recording Systems
Implementation and troubleshooting of call recording solutions including Nice and Redbox.

Avaya Ecosystem
Comprehensive knowledge of Avaya Aura platform, including System Manager, Session Manager, and various Avaya applications.

Network Protocols
Proficiency in RTP streams, RTCP, SIPS, HTTP/s, UDP, TCP, H.225, H.245, H.323, MGCP, LDAP, and SNMP.
 

Experience

Professional experience10+ years
Freelancer since2024

Languages

ArabicNative speakerEnglishNative speaker

Project history

Senior IP Migration Consultant – Design and Delivery

BT
Solved complex technological challenges for BT Enterprise customers, engineered innovative IP migration solutions, and provided key technological guidance.

Oracle SBC Consultant

HSBC
Managed network-wide upgrade projects for Oracle SBCs, executed upgrades, and coordinated with various teams.

Senior Engineer

PURE IP
Designed solutions using PureIP Portfolio, solved complex technological challenges, and provided key technological guidance throughout projects.

Senior Unified Communication Engineer

Caterpillar Global information Services
Engineered, developed, and built collaboration platforms for CAT in Microsoft 365 portfolio, integrated Microsoft teams and direct routing.

Assistant Vice President - Senior UC Engineer – Real Time Communication Engineering

Deutsche Bank
Led integration of Skype for business and Microsoft Teams, developed collaboration platforms, and engineered solutions with security standards.

Assistant Vice President | Enterprise Voice SME

Deutsche Bank
Designed new solutions within SIP architecture, acted as integration lead for third-party applications, and performed advanced troubleshooting.

Associate | Tier III Avaya Engineer

Deutsche Bank
Managed incident severities, reviewed incident data, and provided reporting for Problem Management function.

Technical Support lead Engineer

Red Box Recorders
Provided third line support, managed incidents, and performed advanced troubleshooting for recorder integrations.

TSC Tier II Engineer

Vodafone UK
Reviewed and triaged incidents, performed troubleshooting for Avaya systems, and assisted in deployments.

Field Service Engineer

Sungard Public Sector
Provided field engineering services and support for emergency services communication systems.

Telecommunication engineer

Nortel
Performed diagnosis, resolution, and maintenance of various Nortel communication systems.

Engineer

Nortel
Managed site installations, performed advanced troubleshooting, and contributed to operational targets development.

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