ServiceNow, Atlassian Expert

- Result oriented and self driven, conversant with the concepts & processes of service management, service operations, ITIL, LEAN, software development & software Life-Cycle models and experience as close support to the top-level executives

- Working with cross functional teams for continuous improvement
- SaaS/PaaS platforms, ServiceNow implementation expert, developer & experience working with ServiceNow Certified Advisory board
- Member of special design partner team for authorized CMDB discovery application in ServiceNow
- System integrations, Platform customization, Agile/Scrum master
- Building contractual KPIs into Analytics reports for better visibility & defining, implementing dashboards for better delivery
- Expertise with implementation and Back-to-Baseline advisory
- Consultation for client, stakeholders and internals, escalation handling and focused delivery
- Understanding of RACI model and successful delivery of projects
- ServiceNow CSM Projects, Telecom APIs, RESTful APis, Virtual Agents and Agentic AI implementation, Custom App Development.
- Maintaining integrity and confidentiality while working with data driven projects, GDPR exp, HR service delivery, service portal, ITSM and ITOM solutions, Business Maps, Service Maps etc.
- Migration Projects to ServiceNow from tools like BMC Remedy, IBM Tivoli, HPSM etc.
- Atlassian Administrator and Developer, ServiceNow to Atlassian migration:
Incident M - JIRA & OpsGenie, Change M - JSM JIRA, Problem M - JIRA, CMDB & Asset M - Insight for JIRA
-Atlassian Server to Data Centre migration:
AWS migration from on prem self hosted JIRA & Confluence server
-Atlassian Cloud Migration


BUSINESS EXP:
• Consulting and Information Technology,
• i Gaming & Betting,
• Telecommunications, Manufacturing,
• Oil & Gas Domain,
• E Payment, LiveJasmin, Adult Entertainment
• Construction/Real estate domain

• CI/CD, organisational reforming, core structure, projects, teams, management, RFP, pre-sales, solution advisory, implementation of AI pipeline using NowAssist Agentic AI, CoPilot, RoVo.

#ServiceNow (eureka, fuji, geneva, helsinki, istanbul, jakarta, kingston, london, madrid, orlando, paris, quebec, tokyo, utah, vancouver, washington, xanadu, yokohama)
#ITSM
#ITOM #ITBM #ITAM #NowAssist #AI #ROVO
#ProcessDesign
#SystemArchitecture
#Integration
#BusinessProcessConsultant
#JIRA #Atlassian #Opsgenie #AtlassianCloud #Certified
#servicenow #ServiceNow
#DevOps #ServiceNowDevOps #Insight Integration