05/13/2025 updated

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Nexthink Certified Professional Service Consultant

riydah, Saudi Arabia
Worldwide
BSc of Nanotechnology and Nanoelectronics
riydah, Saudi Arabia
Worldwide
BSc of Nanotechnology and Nanoelectronics

Profile attachments

Mahmoud_Fathy__Resume_2025_BBIT.pdf

Data AnalysisAutomationC++ (Programming Language)Customer ExperienceCentOSComputer SecurityComputer ProgrammingContent ManagementQuery LanguagesIT Service ManagementPython (Programming Language)Windows ServersWindows PowerShellVisualizationProfessional ServicesPower BIService DeliveryOracle LinuxWorkflowsScriptingAdministrative OperationsRisk ManagementCiscoServicenow
Nexthink Platform Expertise
Certified product service delivery consultant with advanced administration, NXQL/NQL, and remote actions capabilities. Extensive experience in Nexthink implementations across the META region.

IT Infrastructure Management
Proficient in Oracle Linux 8, CentOS, Windows Server, and various integration tools like ServiceNow, PowerBI, and CA ITSM.

Programming and Scripting
Skilled in PowerShell, Python, and C/C++ for automation and customization of IT processes and workflows.

Cybersecurity
Self-studied Security+ certification, demonstrating expertise in cybersecurity fundamentals, information security principles, and risk management strategies.

Networking
Completed comprehensive self-study of CCNA course, mastering networking fundamentals and Cisco technologies.

Nexthink Certifications
Holds multiple Nexthink certifications including Partner Certified Product, Query Language, Application Experience Management, Content Management, and Technical Essentials.

Data Analytics and Visualization
Experienced in creating executive-level dashboards and leveraging PowerBI for real-time decision making and analytics.


Project history

Senior Professional Service Consultant

Bright Brains IT (BBIT)

Internet & IT

10-50 team member

Lead enterprise-scale Nexthink implementations, provide expert consultancy services across META region, manage project portfolios across multiple countries including KSA, UAE and Egypt.

Professional Service Consultant

Bright Brains IT

Internet & IT

10-50 team member

Provided Nexthink certified professional service consultancy, optimized IT infrastructure and user experience, delivered successful implementations for various organizations.
Architected use cases for hardware asset renewal and DEX monitoring, created executive-level dashboards, and integrated with CA ITSM and ServiceNow for streamlined incident management.

Teaching Assistant

Zewail City of Science and Technology
Assisted in ASIC and FPGA design course and Testing, Verification and Reliability course, prepared lab manuals and tutored students.

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