03/24/2024 updated
100 % available
sr IT support s[eicalist /Administrator
alexandria, Egypt
Worldwide
BscAd ManagementAntivirus SoftwaresBig DataC Sharp (Programming Language)Computer ProgrammingMicrosoft Management ConsoleDynamic Host Configuration ProtocolDesktop ComputingDomain Name System (DNS)Help DeskIssue Tracking SystemsInventory Management SoftwareMachine LearningSystem Center Configuration ManagerWindows PowerShell
AD Manager, anti-virus, Azure AD, Big Data, C#, Programming skills, desktops, computers, DNS, DHCP, firewall, google drive, INFORMATION TECHNOLOGY, computer science, inventory system, ticketing system, laptops, ML, computer management, Office 365, Share point, SharePoint online, windows, Microsoft 365, servers, Scripting, ServiceNow, Spiceworks, SCCM, TCP/IP network, vSphere, PowerShell
Languages
ArabicNative speakerEnglishFluent
Project history
* Reduce L1, L2 tickets waiting on the IT Queue by 50 %.
* Improve IT SLA by 30% by responding in a time matter to the ticket and automate daily process.
* Reduce user password reset tickets by creating an automation script to notify the user before
a week from their password expired.
* Administrate google accounts and office users accounts and license.
* Manage and handle AD requests (users and computer management)
* Enhance O365 portal user admin and enhance license assigned process and password reset.
* onboarding newcomers process (IT equipment and IT induction).
* Troubleshoot and resolve daily user request and inquires.
* Manage anti-virus console.
* Manage Azure AD for hybrid environment.
* Daily monitoring and reporting for IT equipment.
* Improve IT SLA by 30% by responding in a time matter to the ticket and automate daily process.
* Reduce user password reset tickets by creating an automation script to notify the user before
a week from their password expired.
* Administrate google accounts and office users accounts and license.
* Manage and handle AD requests (users and computer management)
* Enhance O365 portal user admin and enhance license assigned process and password reset.
* onboarding newcomers process (IT equipment and IT induction).
* Troubleshoot and resolve daily user request and inquires.
* Manage anti-virus console.
* Manage Azure AD for hybrid environment.
* Daily monitoring and reporting for IT equipment.
COMPANY SIZE: 2000 DEVICE, 3000 USER
* Increase by 13% in the windows and anti-virus compliance ratio. From 84 to 97
* Helping in move the onsite to W@H solution during Covid19
* Deliver World-class customer support by increasing team member soft skills.
* Maintenance and repair of desktops, laptops, servers, and Network devices.
* Troubleshoot and resolve end user Issues on the desktops remotely from the site or W@H users.
* Hands-on on experience in Troubleshooting TCP/IP network, DHCP, and DNS.
* Handel weekly calls for windows Patches compliance and anti-virus.
TECHINAL PROJECT
* Eventum.
* Build Asset management tool "Snip It" for monitoring and assign IT Asset.
* Engage in Migrate from G Suit to Office 365.
* Built email notifier for password expiration.
* Building Share point IT communication site.
* Configure migration mailboxes and google drive from G-suit to O365.
* Sutherland
*
* Moving on site to W@H during covid.
* Launch four call center programs.
* Helping in achieve ISO by get all the devices compliance.
* Create IT Tips for IT process and guides for the It juniors
* Increase by 13% in the windows and anti-virus compliance ratio. From 84 to 97
* Helping in move the onsite to W@H solution during Covid19
* Deliver World-class customer support by increasing team member soft skills.
* Maintenance and repair of desktops, laptops, servers, and Network devices.
* Troubleshoot and resolve end user Issues on the desktops remotely from the site or W@H users.
* Hands-on on experience in Troubleshooting TCP/IP network, DHCP, and DNS.
* Handel weekly calls for windows Patches compliance and anti-virus.
TECHINAL PROJECT
* Eventum.
* Build Asset management tool "Snip It" for monitoring and assign IT Asset.
* Engage in Migrate from G Suit to Office 365.
* Built email notifier for password expiration.
* Building Share point IT communication site.
* Configure migration mailboxes and google drive from G-suit to O365.
* Sutherland
*
* Moving on site to W@H during covid.
* Launch four call center programs.
* Helping in achieve ISO by get all the devices compliance.
* Create IT Tips for IT process and guides for the It juniors