05/20/2024 updated

**** ******** ****
40 % partially available

Manager, People & Culture Consultant, Positive Psychology, Performance Coaching

VARSITY LAKES, Australia
Only remote
Master of Science; BA Business Administration, PhD (in progress)
VARSITY LAKES, Australia
Only remote
Master of Science; BA Business Administration, PhD (in progress)

Profile attachments

CV - Jennifer Dorling

InnovationBusiness ContinuityBusiness EfficiencyChange ManagementConsultingEnterprise Resource PlanningPsychologyIdentity ManagementRestructuringStakeholder Management
Dynamic and driven professional with over 12 years of international experience in organisational change, transformations, and consulting across a broad spectrum of industries. Expert in managing change projects and transformation programs to foster organisational innovation and growth, and leading strategic transitions to align with industry standards and regulations.

Skilled in restructuring initiatives to optimise workforce efficiency, ensuring alignment with top-tier clients’ strategic objectives. Effective in implementing new technologies and procedures, particularly adept at maintaining business continuity during disruptions such as the COVID-19 pandemic.

Adept at change support for IT system upgrades, including ERP and IAM, focused on enhancing operational efficiency, providing comprehensive end-user training, and ensuring clear communication. Committed to a human-centric approach that resonates with stakeholders, reinforced by current PhD research in Psychology.

Proficient in the development of workplace mental health and wellbeing frameworks, supported by expertise as an IECL-accredited Organisational Coach. Leveraging team dynamics and cohesion to improve collaboration and performance in various organisational settings. Proficient in applying bilingual communication skills to bridge cultural gaps and strengthen collaboration within multinational teams.

Experience

Professional experience10+ years
Freelancer since2024

Languages

GermanNative speakerEnglishNative speaker

Project history

Manager

EY

Other

>10.000 team member

As a highly experienced change management professional with a diverse portfolio of successful project
engagements, I have demonstrated expertise in leading complex transformations, driving
organisational change, and delivering exceptional results for clients across various industries, including
government, banking, and utilities.
Key project experience include:
* Government Client (Government Transformation Project): Provided change management and
communication support, including process mapping and optimisation.
* Government Client (COVID-19 Hotel Quarantine project): Supported the government in implementing
new technology, devices, and processes, driving adoption by both frontline and corporate staff.
Served as the change lead, overseeing activities such as change assessments, training, and new
capability implementation.
* Financial Services Client (Australian- and New Zealand-based Bank): Supported the delivery of people
transformation and change-related activities for an enterprise-wide transformation program. Assisted
the People Transformation & Consulting team with diverse, medium- to large-scale initiatives.
* Utilities Client (Australian Water Company): Provided subject matter expertise, technical support, and
industry-relevant recommendations for a corporate internal audit training project.
* Government Client (National Health Practitioner Ombudsman and Privacy Commissioner): Facilitated
workshops and developed a strategic plan focused on the organization's vision, purpose, values, and
strategic areas of focus.
* Energy Client (Australian Energy Company SAP Implementation): Served as the change work stream
lead, managing all change management and engagement activities, with a focus on blue-collar
employees.
* Energy Client (Australian Energy Company P&C Function Optimisation): Developed and implemented
the change management strategy, including communications, training, and stakeholder engagement.
* Legal Client (Cyber Security Program for Barristers in Victoria): Developed the communication
strategy and training materials to support the implementation of a new cyber security program.
* Food and Beverage Client (International Brewery and Soft Drink Company Realignment): Served as
the change work stream lead, delivering training, communication, and business readiness
assessments for a complex multi-year project.

Senior Consultant

People Consulting; EY
* As an accomplished change management expert, my proven track record includes leading complex,
global transformations across diverse industries. My versatile portfolio showcased my ability to drive
organisational change and deliver exceptional results for clients in the automotive, life sciences, and
professional services sectors. In these roles, I was accountable for developing and implementing
change management strategies, driving change adoption through effective stakeholder engagement,
and ensuring the successful implementation of new processes, systems, and capabilities.
Key project experience include:
* Automotive Sector: Change Management work stream lead for global IAM rollout, responsible for
stakeholder engagement, change network, communication, training, and digital workplace support.
* International Assignment to Johannesburg, South Africa: Participated in the EY "Global New Horizons
program", a prestigious, competitive career growth and global experience program. Developed
Change Capability training, supported organisational design and implemented change strategies.
* Life Sciences Sector: Led Change, Training & Communication Management for global OT Cyber
Security program, developed and executed change strategy.
* Life Sciences Sector: Provided Change Management for IT Audit Security Remediation and SAP access
rights rollout, conducted stakeholder analysis, change readiness, and training.
* Global SAP Access Rights Rollout: Responsible for stakeholder analysis, project marketing,
communication, training strategy, and onboarding. Conceptualised and set up Shared Service Centre
for role management.
* Company Restructuring & HR Transformation: Provided support from Due Diligence to merger,
including strategy, process optimisation, communication, and employee analysis. Provided strategic
positioning and implementation support for Shared Service Centre and new system-based process.

HR Business Partner, Human Resources

EY
* Managed international employee relocation and recruitment, conducted day-to-day HR operations,
support of HR team, partners and staff in all personnel and administrative topics, and supervised a
team, ensuring smooth HR processes.
* Led strategic HR initiatives, including due diligence, new HR strategy development, and organisationwide
vision implementation. HR transformation and workforce management.

Certificates

Organisational Coaching Level 1 Certification

IECL

2021


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