Senior IT Project Manager – Infrastructure, Cloud, Release & Transformation (EN/FR/PT/ES)

Within the Merger and Acquisition program and to support the IT integration, the project was about an acquisition of the Portuguese company R&D based, developing Digital Solutions with edge technologies;

- the scope of work involved the integration of the company respecting InfoSec policies and market sector regulations;

- deployment and rollout of a new Business Application process under the Software Asset Management (SAM) team project remit and Service Now - ITSM application;

 

Activities and responsibilities:

- coordinated project management activities accordingly to the global PMO organization;

- developed project plan and project organization activities between the client and the S+N Group;

- definition and management of budget for further monitor and control project expenditure;

- managed and coordinated office, user workplace, infrastructure, network and applications migrations;

- delivery and transition of business and infrastructure applications to the operational and support teams;

- work performed across different time schedules (i.e. USA, UK and Poland);

- exposure to different departments and seniority levels in the group;

 

Technical Environment:

• Infrastructure: WAN and private cloud; AWS and Azure environments; SAP FICO;
• Technology: Microsoft technologies, Jira, GitLab, deep learning and AI technologies;
• ITSM: Service Now ticketing system;
• Project Management tools: MS Project, MS O365, MS Teams, SharePoint;

Infrastructure and security program for the remediation of the global IT service after the ransomware Maze attack – computer virus:

- scope of work involved the remediation and standardisation of IT infrastructure globally and the implementation of improved cybersecurity policies, processes and rules to reinforce existing cybersecurity measures (i.e. new architectures and cybersecurity tools);

- very challenging work across cultures and due to pandemic virus constraints worldwide;

 

Activities and responsibilities:

- coordination of remediation activities for worldwide locations related to security aspects in user workstations, networks and data centres;

- work developed with different work streams such as network team, SOC team, end user services, infra apps teams and external parties;

- piloting and managing international offices for the reconnections and establishment of Endpoint Detection and Response creating new user access via a new IAM solution;

- IT assets refurbishment: migration of workstations from Win7 to Win10 and associated logistics for site replacements of PCs, firewalls, switches and servers and implementation of a new data loss protection solution for the mains offices;

- coordination of the re-establishing of end user services: applications, servers, overall end user services including the new MDM system;

- coordinated daily meetings with different expert teams for problem resolution respecting InfoSec policies in ongoing activities;

- system operations delivery to the support and maintenance teams (RUN);

- reported progress of different activities: expenditures, planning, KPIs, and any relevant major issues to management team and relevant stakeholders;

 

Technical Environment:

• Infrastructure: WAN and private cloud; Azure Environments;
• Technology: Check Point; Cisco Cloud solutions; Microsoft MFA; Microsoft MDM; Azure IAM;
• ITSM: OASIS ticketing system;
• Project Management tools: WhatsApp, Excel, MS Teams, SharePoint; Power BI;

Technical project manager for the split and transition program in the context of a separation of TechnipFMC activities resulting in two entities:

- worldwide exposure within a cross functional domain across different departments and roles;

- work developed in a specific workstream of the program – “Lift & Shift” applications migration;

- scope of work around ~190 apps out of ~1900 hosted on multiple environments: 3rd party cloud, SAAS, on premise configurations;

 

Activities and responsibilities:

- Used project management adapted Agile framework with TechnipFMC teams;

- Dealt with ambiguity and problem definition and teams spread in different locations, including local and off-site teams in SW factories;

- Responsible for Apps HLD development and validation with Architecture, Cybersecurity, business analysts teams and business reviews;

- Development of the different WBSs for app release through enterprise change control board in order to bring apps to production;

- Coordination of SIT and UAT testing across departments;

- Coordination for the design, build, deployment, test and up to the support of live operation respecting InfoSec Policies;

- delivery and coordination of apps delivery to the different operation and maintenance teams (RUN);

- Governance carried out during weekly and daily communications and meetings with stakeholders;

- Direct reporting to the workstream responsibles and PMO team;

- Delivery against KPIs and SLAs;

- Active participation during different workshops for fast tracking the project while physically gathering with people from different teams across locations: France, UK and USA;

 

Technical Environment:

• Infrastructure: current and new data centers in addition to AWS and Azure Environments;
• Technology: VMWARE and use of vMotion migration tool; Cloud Migration and Automation;
• Apps : business apps ; Symphony Asset Management;
• ITSM: Service Now;
• Project Management tools: MS Project, Excel, MS Teams, SharePoint, MS Office 365; Power BI;
• 3^rd parties: business proprietary vendors;

Technical project manager for the Win10 migration program for some European countries and outside Europe:

- renewal of all workstations, from HP to DELL, for about 1500 users and

- Migration project from Windows 7 to Windows 10;

 

Activities and responsibilities:

- Direct reporting to the DSI for project progress and established KPIs;

- Direct liaison with technical teams for expertise on management and coordination of production contributions and constant technical improvements for the Win10 delivery and for group applications and techniques concerning software packages and transversal applications;

- Organization of validations and decision-making with the various stakeholders around the business applications and new environment;

- Responsible for planning and project roadmap coming from exchanges between the different stakeholders;

- Coordinate and manage local and satellite deployment teams to achieve project objectives;

- Prepare presentations and run meetings, while effectively communicating objectives and plans to team members and management;

- Dispute resolution among applications teams, user groups and relevant parties, driving towards convergent consensus;

- Assure compliance with security and quality standards, by managing relationship with business managers, suppliers, support functions as well as multi-entity governance and privileged partners within the business;

- Act as technical when needed to guide problem resolution and to run project as a transverse project manager;

- Responsible for monitoring and control of all project phases, from development, to testing and delivery, while anticipating and identifying project inherent issues to be able to be timely conducted by different teams;

 

Technical Environment:

• Infrastructure: SCCM, Active Directory; network monitoring tools;
• Apps : fin apps ; Core Microsoft apps ;
• Ticketing: proprietary Ticketing System to the IT Support Services;
• Project Management tools: MS Project, Excel, MS Teams, SharePoint, MS Office 365;
• 3^rd parties: HP, DELL, Microsoft;

General Data Protection Regulation compliance program:

- Technical and processual project for GDPR compliance of Hager Group;

- Within the new Digital Factory team, managed the GDPR project for all countries along with the group directors and with the different responsibles from each European country;

 

Activities and responsibilities:

- Responsible for the technical implementation from within the Digital Factory and for all the internal and external technical collaborators - digital agencies;

- Managed the collaboration between different parties for the definition of the methodological framework to achieve compliance by, identifying for each entity of the group the different required tasks to be able to map data, information systems, compliance audit, to put in place new required processes, documentations, recurrent tasks, etc.;

- Contributed for the validation of the legal documents, procedures respecting InfoSec policies and guides accompanying the action plan;

- Followed-up the implementation of the action plan and helped to mobilize various stakeholders but especially the IT and Marketing departments of the different countries to advance with the project;

- Assured the quality and completeness of the deliverables in accordance with the objectives and schedule set; with active problem solving between stakeholders, IT teams and others (i.e. legal team or external suppliers) with the RGPD project team;

- Transversal work with different Hager Group interfaces from different European countries;

 

Technical Environment:

• Infrastructure: Microsoft Dynamics, MAS, SAP, PIM, IoT Eng, Eloqua, Zuora, Adyen, SiteCore, Magento (…);
• Data Bases: Oracle, MySQL, and other specific systems;
• Web       : SiteCore CMS, Moltomedia CMS, others (…);
• Ticketing / ITSM: JIRA Atlassian and Heat System;
• Project Management tools: Excel, dashboards, PowerPoint, SharePoint, Outlook;

As part of the Merger and Acquisition program IT and infrastructure migration project. Acquisition of the company and migration to the new IT service respecting InfoSec policies of the group and civil aviation regulations.

 

• Spain (2 years):

- Included infrastructure, network, servers, users accounts ~1600 users, business apps and data, desktops/laptops/workstations rollouts;

- 12 complex business applications (i.e. ERPs and business operation apps with server installations),

- Microsoft systems: Exchange installations, SharePoint, Windows 10 OS migrations and hundreds of other small business applications;

- Renewal of two main office’s LAN.

 

• Portugal (6 months):

- Included: infrastructure, network, servers, users accounts ~200 users, business apps and data, desktops/laptops/workstations rollouts;

- 5 complex business applications (i.e. ERPs and business operation apps with server installations),

- Microsoft systems: Exchange installations, SharePoint, Windows10 migrations and hundreds of other small business applications.

 

Activities and responsibilities:

- Implemented client’s project structure, through monitoring work and deliverables of the migration project to a new IT service;

- Managed diverse and complex project day to day activities involving technical people, business stakeholders, 3^rd party suppliers, etc.;

- Developed efficient management processes to ensure delivery and rollout of the infrastructure and business applications;

- Assembled project plans and teamwork assignments, directing and monitoring work efforts on a daily basis using RAID logs and Remedy;

- Identified internal resource needs and managed vendors and service suppliers when required;

- Communicated and tracked key project milestones, adjusting project plans while maintaining a full set of documentation;

- Coordinated work with different teams: PMO, architects, infra apps, apps packaging, service desk, and a few SME teams;

- Coordinated communication with all areas of the business that impact scope, budget, risk and resources of the work effort being managed;

- Assisted the programme manager and business sponsor in partnering with senior management in all key areas of the project.

 

Technical Environment:

• Infrastructure: Microsoft Exchange, Active Directory, SharePoint, Linux, Citrix, Cisco, PaloAlto, VMware, SCCM, (...);
• Data Bases: Oracle, MySQL, and other specific systems;
• Ticketing / ITSM: Remedy
• Security technology: Sophos, Proofpoint, Palo Alto, CISCO, (…);
• Project Management tools: MS Project Server, MS Office tools, dashboards, RAID logs; Remedy (ITSM System);

Project ‘EDGE’ – virtualization program VDI - rollout of virtualised desktops across 15.000 users:

- included replacing of legacy XP and Linux desktops with thin WYSE client devices;

- upgrading all users to Microsoft’s Office toolset on Windows 7 OS;

- virtualizing all 800+ line of business applications and consolidation of all applications and decommissioning old unused applications.

 

Activities and responsibilities:

- Liaised with team members, suppliers and relevant external project managers to ensure that quality requirements were formulated;

- Assisted in ensuring governance, procedures and quality plans were meeting specified corporate and regulatory banking requirements;

- Day to day coordination using agile methods (i.e. doing daily stand-ups, sprint reviews and retrospectives), acting as a scrum master;

- Assigned work packages and resources to respective teams (i.e. across SCCM, CISCO, CITRIX, App-V; Discovery, Apps packing, UAT);

- Submitted timely reports and assessed timeline and schedules at relevant junctures;

- Provided support through regular meetings, including review teams’ workflows, presentations to users and information as needed;

- Assisted PMO in updating issues logs, task lists, project plans, timelines and creating status summaries from work stream owners, ensuring consistency across the programme;

- Assisted PMO in putting project controls and strong governance throughout the program;

- Acted as the focal point for any queries, issues, and interdependencies while managing communications across the project streams, with all interested parties for the overall roll-out of the new desks and IT environment;

 

Technical Environment:

• Infrastructure: Microsoft, Linux, Citrix, Cisco, App-V, VMware, SCCM, (...)
• Data Bases: Oracle, MySQL;
• Project Management tools: MS Project, MS SharePoint, Excel, dashboards;

Business Transformation Program – Telecoms Project & PMO Support

- Mobile (Vodafone, O2 and Shebang) and fixed-line telephony (Mitel telephony systems) expenditures reductions and service redefinition;

- Telecoms service redefinition and support on a mobility strategy (i.e. BYOD, CYOD or COPE);

 

Activities and responsibilities:

- Data investigation and contract negotiation, leading to cost avoidance and cost reductions;

- Undertook an asset management audit for the whole information and communication technology in the business;

- Coordinated migration of mobile and telephony systems;

- Undertook the design proposal for implementation of new infrastructure and service on different mobility options;

- Developed stakeholders’ relationship to work on institutional requirements, gathering the necessary information for senior decision-making;

- Provided support to the PMO team in ongoing projects within the transformation delivery programme;

- Managed delivery of plans ensuring all necessary preparation, execution tasks and dependencies;

- Generally responsible for project and planning, monitoring, and deployment of all aspects of tasks assigned, including budgets, risks and issues including processes and logs maintenance;

 

Technical Environment:

• Infrastructure: Microsoft, iOS;
• Data Bases: Oracle, MySQL;
• Project Management tools: MS Project, MS SharePoint, Excel, dashboards;

(Permanent role)
ERP Project / Account Manager (Germany) - ExLibris Group - www.exlibrisgroup.com
* Education sector: Library automation solutions


Activities and Responsibilities:
* Customer facing role, involving presentations of IT products (ERM software products and SaaS
solutions for Print, Electronic and Digital);
* Managed and developed ongoing accounts while prospecting for new clients and projects within the
Portuguese and UK market;
* Provided coordination and project support of new products integration within an Agile
implementation environment;
* Provided project coordination for product implementation until roll-out and product is in
production;
* Coordinated 3rd parties, client team (i.e. departmental directors or technical teams) and ExLibris
project teams located in different countries and time zones for project related work (i.e. data
migration, implementation of new products, etc.);
* Coordinated data migration and consolidation into the new products, including data extraction,
treatment, cleansing and handling - ETL (Extract, Transform, Load);
* Supported client data handover, data acceptance testing and data validation;
* Facilitated customer meetings before and through projects;
* Managed contracts and contract issues resolution;

Technical Environment:
* Web: Sales Force (SFDC)
* Ticketing / ITSM: JIRA Atlassian;
* Project Management tools: MS Project, MS SharePoint, Excel, dashboards;

(Permanent role)
Technology Project Consultant (UK) - WSP Group - www.wspgroup.com
* Transportation sector: Intelligent Transportation Systems - Telecoms, Electronics and ICT

(Permanent role)
Technology Project Engineer (UK) - MMB Associates - www.mmbassociates.com (Capita Group)
* Transportation sector: Transportation Technology - Highways Agency Technology Contract

* Oil & Gas sector