09/21/2025 updated
MC
100 % available
Cloud engineer
ghaziabad, India
India
B.tech in Computer Science with cloud computingC (Programming Language)HTMLJavaScriptControles de AccesoAlgorithmsMicrosoft AzureC++ (Programming Language)Cascading Style Sheets (CSS)Cloud ComputingCloud Computing SecurityCloud EngineeringComputer ProgrammingDatabasesData StructuresDesktop Computing
You are an Azure Certified Cloud Support Engineer with 1.8 years of hands-on experience in managing and troubleshooting Microsoft Azure environments.
Core Skills
Education
Certifications
- Cloud Support Engineer – Team Computers (Nov 2023 – Jul 2025)
- Delivered Level 1 (L1) support for Azure services, including Virtual Machines, Storage, Networking, and Azure AD.
- Resolved 100+ support tickets with a 90% first-level resolution rate, consistently meeting SLA compliance.
- Conducted incident management, monitoring, and troubleshooting, addressing issues such as VM provisioning, boot failures, storage access, and networking.
- Managed RBAC policy assignments and Azure AD configurations for secure access control.
- Created and maintained SOPs and knowledge base articles to improve team efficiency.
- JRPL: Optimized Azure server infrastructure by resizing resources (CPU/memory), improving system performance and cost efficiency.
- Faballey: Managed server patching and updates, applying critical OS-level patches to maintain security and compliance, reducing post-patch incidents by 20%.
- Cleartrip: Customized server configurations to support high availability, optimized load balancing and storage for better scalability, and implemented monitoring alerts and automation scripts for real-time performance tracking.
- NSPL: Delivered end-to-end infrastructure management, reducing incident response time by 25% through proactive monitoring and quick escalations.
Core Skills
- Cloud Platforms: Microsoft Azure (Virtual Machines, Azure AD, Azure Storage, Azure Monitor, Load Balancer, NSG, Cost Management).
- Monitoring & Management: Azure Monitor, Log Analytics, Site24x7, Zoho Desk, Azure Resource Manager.
- Programming & Scripting: C, C++, SQL, JavaScript, HTML, CSS.
- Database Management: MySQL.
- Operating Systems: Windows Server, Linux (basic CLI).
- Key Competencies: Incident Management, SLA Compliance, Cloud Security, Troubleshooting, RBAC Policies, Cost Optimization.
Education
- B.Tech in Computer Science & Engineering – SRM University (2019 – 2023)
- Relevant coursework: Cloud Computing, Data Structures & Algorithms, Cloud Security, Database Systems.
Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Mastering Data Structures & Algorithms using C and C++
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishNative speaker