Keywords
Servicio al Cliente
Administrative Operations
Calendar Management
Billing
Data Entry
Finance
Time Management
Attention To Detail
Success Driven
Attachments
resume-marbelly-hernandez..pdf
Keiser University certificate_Marbelly H..pdf
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Skills
Customer service
BPO industry experience
MS Office and Google suites
Time management.
Administrative tasks (data entry, calendar management, answering emails, billing)
Attention to details
Results-oriented.
Project history
* Schedule and Coordinate meetings, appointments,
and travel arrangements for supervisors and
managers.
* Broad experience in preparing Sales Report and
presentation designs every month, besides
supporting the Human Resources area.
* Following up on administrative payments and support
the accounting department.
* Answering emails to international business
associates.
* Responsible for the importing/exporting process.
* I developed a highly organized and great
communication with business partners.
* Welcomed customers face-to-face, by email, and by
phone calls.
* Supervisions of the Front desk and housekeeping
development areas.
* Type memos, and job descriptions and prepare
Executive Revenues Report weekly for regional
managers.
* Attending logistics for events and marketing activities.
* Developed and Strengthen the business associate's
portfolio through networking activities, increasing
sales by over 50% of the goal.
* Coordinate agendas, logistics for events and
marketing activities, travel arrangements and
schedule meetings.
* Elaboration of Financial and executive reports in
English and Spanish for the Regional Manager Area.
* Attending visitors and greeting customers, answering
phone calls and emails.
* Procurement and maintenance of office supplies are
always careful to adhere to the budgeting practices
* Verifying, filling and protecting legal documents.
* I managed to strengthen relationships with clients as
well as a high degree of organization at the national
office level.
Other
Executive and Administrative Assistant with 6 + years of experience in Customer Service, problem-solving, organizing, and preparing facility reports and professional documents. Attention to detail and great communication skills.