SAP CRM Freelance Consultant

EXPERIENCE

SAP CRM Freelance Consultant (March 2015 - up to now)
- SAP CRM Consultant (FreeLancer)

• CLIENT: Claro Argentina
o CRM Consultant
o Industry: Telco.
o Period: December 2017 - Up to now
o Blueprint, realization and maintenance. 
o CRM 7.0 (EHP4) / BRIM Solution (CI, CC and CRM)
o Sales and Post-Sales Scenarios for Telco

• CLIENT: Claro Argentina
o CRM Consultant
o Industry: Telco.
o Period: March 2015 - December 2017
o Blueprint, realization.
o CRM 7.0 (EHP3) / BRIM Solution (ECC and CRM without SAP CC)
o Sales and Post-Sales Scenarios for Telco


TECNO-URUGUAY (System Consulting) April 2014 - December 2014
SAP Workflows Leader / Functional Consultant (FreeLancer)
CLIENT: PDVSA
o Position: Workflows Leader / Fuctional Consultant.
o Industry: Oil.
o Period: April 2014 – February 2015.
o Workflows maintenance and improvements.
o Version: ERP 6.0
o Scenarios: financial and logistics.
o Venue: Caracas, VENEZUELA.

SAP CRM Freelance Consultant (April 2013 - up to now)
- SAP CRM Consultant (FreeLancer)

• CLIENT: Claro Argentina
o CRM Consultant
o Industry: Telco.
o Period: April 2013 - up to now
o Blueprint, realization
o CRM 7.0 (EHP2)
o Post-Sales Scenarios for Telco


D+D (System Consulting) June 2012.
- SAP CRM Consultant (FreeLancer)

• CLIENT: VIOLETTA FABIANI
o CRM Consultant
o Industry: Direct Sales.
o Period: June 2012.
o Business Blueprint Quality Assurance.
o Marketing and Services Scenarios



CELERITECH SOLUTIONS (Tech Solutions Consulting) May 2011 – February 2013.
- SAP CRM Consultant (FreeLancer)

• CLIENT: CNT
o CRM Consultant
o Industry: Telco.
o Period: July 2012 – February 2013.
o Blueprint, realization and testing
o CRM 7.0 (EHP2)
o Sales Scenarios for Telco


- SAP CRM Consultant (FreeLancer)

• CLIENT: CNT
o CRM Consultant
o Industry: Telco.
o Period: May 2011 – June 2011.
o Blueprint, realization and testing
o CRM 7.1
o Sales Scenarios for Telco


INVENZIS (SAP Consultant) June 2007 – April 2011.
- SAP CRM/Workflow/DMS/MM Consultant.

• CLIENT: BANK OF CÓRDOBA (BANCOR PROJECT)
o CRM Consultant.
o Industry: Banking.
o Period: February 2010 – April 2010.
o Blueprint, realization and testing.
o CRM 7.0 / ERP 6.0 / Banking
o Case Management, Claims, SAP FI-CA (Contracts Account) scenarios, Interfaces between SAP Banking, ERP and CRM.

• CLIENT: ALPARGATAS (PROJECT ALPALINE)
o Consultor MM.
o Industry: Retail.
o Period: December 2009 – February 2009.
o Blueprint review.
o Logistic scenarios customizing.


• CLIENT: ADP CONSULTORES (EBSA – EMPRESA DE ENERGÍA DE BOYACÁ)
o QA CRM Consultant.
o Industry: Energy.
o Period: October 2009.
o CRM 7.0
o Review of Functional, Tecnician and Workflow CRM Blueprint.
o Improvement recommendation to implement scenarios.
o Customizing review.


• CLIENT: CARSA GROUP
o CRM Consultant.
o Industry: Retail.
o Period: December 2008 – December 2009
o CRM 5.0
o New service scenarios customizing.
o Coordination and functional analisys for CRM (GUI / ICWeb) y R3 (SD, MM) developments.
o Improvements on IC Web Client (contact activities and service documents)
o Reengineering of connections developments for CRM - R3 - BW

• CLIENT: MOLINOS S.A.
o Workflow Consultant.
o Industry: Wholesale.
o Period: May 2009 – September 2009.
o Workflows standard and not standard modeling for HR.
o Customizing of standard Workflow for HR.


• INTERNAL COURSE TEACHING (SAP - BIT600)
o Workflow Consultant
o Period: March 2009



• CLIENT: PAMPA ENERGÍA
o Workflow Consultant.
o Industry: Generation, distribution and power transmission.
o Period: August 2008 – November 2008.
o Business Blueprint of Financial and Logistic workflows scenarios.
o Payment release Workflow Customizing.
o Purchase Requisitions and Purchase Orders customizing Workflows.


• CLIENT: CARSA GROUP
o CRM Consultant.
o Industry: Retail.
o CRM 5.0
o Period: July 2008 – October 2008.
o Improvements for post sales scenarios.


• CLIENT: ELECTROINGENIERÍA
o Workflow Consultant.
o Industry: Construction.
o Period: June 2008 – October 2008.
o Workflow implementation for Parked Documents and for Amount Release. (FI Workflows)


• CLIENT: GRUPO CARSA
o CRM Consultant.
o Industry: Retail.
o CRM 5.0
o Period: March 2008 – June 2008.
o Service scenarios Business Blueprint (Service orders, change orders, instalation and delivery orders. Activities: complaints)
o Service scenarios customizing.
o R/3 (Retail) integration.
o Security support for CRM (profiles and roles)
o Post go-live support for implemented scenarios.
o Recommendation for developments between ERP and CRM.


• CLIENT: KIMBERLY CLARK
o CRM Consultant.
o Industry: Industry and Security wholesale.
o CRM 5.0
o Period: October 2007 – January 2008.
o Currency conversion for Venezuela.
• Object conversion for the new transactional currency.


• CLIENT: CPSA (CENTRAL PUERTO)
o DMS Consultant.
o Industry: Energy.
o Period: August 2007 – May 2008.
o DMS (Document Management System) implementation for SAP PM Project.
o Security Consultant (profiles and roles) for PM and DMS.
o Content Server instalation.



ACCENTURE S.R.L. August 2004 – June 2007
- Technical-Functional Analyst Siebel CRM – Functional Analyst SAP CRM

• CLIENT: WHIRPOOL
o CRM Consultant.
o SAP CRM maintenance for 9 european countries, 3 latinamerican and Northamerica.
o Versions 3.0, 4.0 y 5.0
o Submodules: Sales, Mobile Sales, Internet Sales, Marketing, Interaction Center (Win Client / Web Client), Telesales (with CTI), Service Management
o Incident resolution detected during post-implementation
o Local Security coordinator.


• CLIENT: CATERPILLAR
o Instalación de servidor de Aplicación y Base de datos customizado por dealer.
o Siebel E-Business 2000 implementation for CATERPILLAR company in America, Europe and Asia. Six-Sigma E-Business and CMMi process improvements.
o Application and Data Base server installation customized for each dealer.
o User administration tasks (application and data base)
o Backup tasks and monitoring software (NetIQ) coordinator.
o Application technical support and configuration.
o Incident resolution (Siebel Sales, Field Service, Mobile Sales, Siebel Analytics 7.0 )


SEPRIT S.A. (OCA). March 2004 – August 2004
- Supervisor Área Técnica Informática
o Technical Support Supervisor.
o Security and networking resources administration.
o Design of the new wiring for Administration and System area.



UNYSIS (UNISYS). Febrero 2003 – March 2004
• CLIENT: HSBC GROUP (BANK)
o Application technical support for end users.
o Security and Networking assistant.



PROYECTAR CONNECT. October 2002 – January 2003
- Sales Area Employee
o Telephony Service seller.