02/02/2023 updated

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Systems Engineer | Help Desk

Peru
Worldwide
Systems Engineering
Peru
Worldwide
Systems Engineering

Profile attachments

MEDINAHUIZA CV.pdf

Systems EngineeringHelp Desk
Soy ingeniero en sistemas con experiencia en Help Desk y atención al cliente. Realizo las tareas con responsabilidad, soy capaz de adaptarme a cualquier circunstancia y dar lo mejor de mí en cualquier proyecto.

Mis habilidades:
  • Soporte de herramientas de TI
  • Soporte de Chatbot
  • Especialista en ofimática

Experience

Professional experience0 - 5 years

Languages

EnglishGoodFrenchBasic knowledgePortugueseGoodSpanishNative speaker

Project history

Support Analyst

Indra

Internet & IT

250-500 team member

- Entry and update of DB information, verifying a Chatbot (botmaker)
- Botmaker platform support to advisors.
- Verify blocked customer accounts.
- ChatBot tester at Botmaker.

Educational Technologies Analyst

Asociación Educativa Saco Oliveros

Other

250-500 team member

- Help desk level 1 (calls, mail, SMS and whatsapp).
- Support service for educational tablets.
- Go to production of all the documentation that will be displayed on the tablet

Monitoring Analyst

Ministerio de la Producción del Perú

Government and Public Services

250-500 team member

- Monitoring of fishing vessels.
- Daily reports on fishing for different resources, in reserved, restricted and/or prohibited areas.
- Verification of boats with possible cove (fishing).

Information Technology Analyst

Compunet Perú

Telecommunications

10-50 team member

- Help Desk Level 1.
- Realization of administrative and technical reports for different projects.
- Organize, control and guarantee service operations
- Coordination with technicians for the respective services (Lima and provinces).

Help Desk Analyst

GMD - Grupo Graña y Montero

Internet & IT

500-1000 team member

- Help Desk Level 2.
- Use of Service Desk.
- Technological renovations (pc, monitor, keyboard and mouse) and upgrade.
- Configuration of the profile and programs used by the user.
- Temporary manager of the Technological Renovations and Upgrade Project.

Support Analyst Intern

Central Reserve Bank of Peru

Banking & Financial Services

250-500 team member

- Verification and attention to the end user.
- Software installation.
- Software and hardware inventory.

Network Administration Assistant

District Municipality of San Martin de Porres

Government and Public Services

50-250 team member

- Attention to end users.
- Control and manage bandwidth.
- Server monitoring.
- Camera monitoring.

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