09/07/2022 updated
100 % available
Project Manager, Program Manager, Sr. Business Consultant
Oakton, USA
USA
CRMDynamics CRMDatabase DesignDesignAgile Software Developmentpower biMicrosoft Power AutomateSoftware TestingGathering requirements
CRM, Microsoft Dynamics CRM implementations, functional specifications, Agile software development, quality assurance, regression testing, UAT, Dynamics CRM, software design, system configuration, databases, web technologies, data collection, data mapping, RequisitePro, DOORS, Axure, JIRA, database design, software testing, Quality Center, LoadRunner, SQL queries, backend, Crystal Reports, drilldown
Languages
EnglishNative speaker
Project history
* Providing subject matter expertise to clients including innovating technologies and
implementation methodologies to successfully implement CRM solutions
* Leading a team of 8 in analyzing client's business requirements and designing technical
solutions to meet their business objectives including functional/non-functional requirements in
alignment with architectural standards
* Addressing the dispositioned requirements by proposing out of the box features via standard
configuration as well as customization including proper customization techniques
* Supporting with development of test scenarios, scripts and driving the client solution testing
phase
* Monitoring and reviewing the workstream progress for appropriate requirements development,
design, testing and deployment quality documentation to support the solution delivery
* Effectively collaborating with team members including business leaders, partners and clients to
proactively identify and mitigate / resolve risks and issues
* Supported Pre-Sales team by creating prototypes for potential customers
* Led client workshops to demonstrate product capabilities
implementation methodologies to successfully implement CRM solutions
* Leading a team of 8 in analyzing client's business requirements and designing technical
solutions to meet their business objectives including functional/non-functional requirements in
alignment with architectural standards
* Addressing the dispositioned requirements by proposing out of the box features via standard
configuration as well as customization including proper customization techniques
* Supporting with development of test scenarios, scripts and driving the client solution testing
phase
* Monitoring and reviewing the workstream progress for appropriate requirements development,
design, testing and deployment quality documentation to support the solution delivery
* Effectively collaborating with team members including business leaders, partners and clients to
proactively identify and mitigate / resolve risks and issues
* Supported Pre-Sales team by creating prototypes for potential customers
* Led client workshops to demonstrate product capabilities
* Managed Microsoft Dynamics CRM implementations and Cobalt Product Implementations
* Led teams of developers, consultants, and trainers to get customers live
* Managed risk within business and system processes and recommended insight on best practices and
solutions
* Led the teams in documenting customer requirements at different levels, from light documentation
to full functional specifications within Cobalt's version of the Agile software development
methodology
* Architected out-of-the-box solutions and implemented base Dynamic CRM customizations
* Worked with the development team to architect solutions and collaborated with customers to track
a backlog of requirements and plans service releases and upgrades
* Created reports and dashboards for a variety of users and audiences
* Led teams in performing quality assurance and regression testing
* Deployed code and customizations to Stage, UAT and production environments
* Trained customers and internal teams on Dynamics CRM, Cobalt product, and custom functionality
* Led teams of developers, consultants, and trainers to get customers live
* Managed risk within business and system processes and recommended insight on best practices and
solutions
* Led the teams in documenting customer requirements at different levels, from light documentation
to full functional specifications within Cobalt's version of the Agile software development
methodology
* Architected out-of-the-box solutions and implemented base Dynamic CRM customizations
* Worked with the development team to architect solutions and collaborated with customers to track
a backlog of requirements and plans service releases and upgrades
* Created reports and dashboards for a variety of users and audiences
* Led teams in performing quality assurance and regression testing
* Deployed code and customizations to Stage, UAT and production environments
* Trained customers and internal teams on Dynamics CRM, Cobalt product, and custom functionality
* Managed multiple Dynamics CRM projects, with competing tight timelines
* Developed, maintained, and managed program requirements for internal and external Dynamics CRM
implementation projects
* Collaborated with program/process owners, stakeholders, and business partners to identify
business change and drive the consensus necessary to adopt a manageable change strategy
* Executed extensive business process reviews & requirements gathering to make software design
recommendations, identify project requirements, analyze ways to improve efficiency & reduce cost
* Provided hands-on solution development and custom system configuration
* Developed custom implementation as well as internal process improvement documentation according
with the software fundamentals in databases and web technologies
* Supported large enterprise deployment in complex heterogeneous environments (1,000+ users)
* Leveraged partners and offshore team as part of an overall services delivery model
* Developed, maintained, and managed program requirements for internal and external Dynamics CRM
implementation projects
* Collaborated with program/process owners, stakeholders, and business partners to identify
business change and drive the consensus necessary to adopt a manageable change strategy
* Executed extensive business process reviews & requirements gathering to make software design
recommendations, identify project requirements, analyze ways to improve efficiency & reduce cost
* Provided hands-on solution development and custom system configuration
* Developed custom implementation as well as internal process improvement documentation according
with the software fundamentals in databases and web technologies
* Supported large enterprise deployment in complex heterogeneous environments (1,000+ users)
* Leveraged partners and offshore team as part of an overall services delivery model