06/26/2025 updated
100 % available
Customer Service Professional with Team Leadership Experience
Bogotá, Colombia
Worldwide
Digital Marketing and SEO Strategy - Universidad Distrital Francisco José de Caldas (2023)AccountingTelecommunicationsServicio al ClienteDigital MarketingPerformance ManagementSalesSearch Engine OptimizationOffice SuiteStock ControlCampaignsAdministrative OperationsCustomer SupportCross SellingObjection HandlingTeam Management
Multi-Channel Customer Support
Experience in delivering customer support across multiple channels, managing internal programs, and handling telecommunications support.
Team Leadership
Training new agents, leading small teams, and developing team management capabilities in customer service environments.
Digital Tools Proficiency
Knowledge of digital tools, office software, and administrative systems with experience in inventory management and basic accounting.
Performance Metrics Analysis
Knowledge of performance metrics for evaluating and improving customer service operations.
Sales Techniques
Experience with persuasion, objection handling, and cross-selling within telecommunications campaigns.
Administrative Management
Skills in document organization, inventory management, and administrative processes.
Digital Marketing and SEO
Educational background in digital marketing strategies and SEO techniques.
Experience in delivering customer support across multiple channels, managing internal programs, and handling telecommunications support.
Team Leadership
Training new agents, leading small teams, and developing team management capabilities in customer service environments.
Digital Tools Proficiency
Knowledge of digital tools, office software, and administrative systems with experience in inventory management and basic accounting.
Performance Metrics Analysis
Knowledge of performance metrics for evaluating and improving customer service operations.
Sales Techniques
Experience with persuasion, objection handling, and cross-selling within telecommunications campaigns.
Administrative Management
Skills in document organization, inventory management, and administrative processes.
Digital Marketing and SEO
Educational background in digital marketing strategies and SEO techniques.
Experience
Professional experience0 - 5 years
Freelancer since2022
Languages
EnglishGoodSpanishNative speaker
Project history
Delivering multi-channel customer support, managing internal programs, training new agents, leading small teams, and developing strong multitasking, time management, and effective communication abilities.
Handled phone support, porting, and cross-selling within a telecommunications campaign. Strengthened sales techniques, persuasion, and objection handling.
Organized documents, managed inventory, and assisted with basic accounting. Developed administrative proficiency, customer service abilities, and digital tool expertise.