03/05/2026 updated

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IT COORDINATOR, PROJECT CONSULTANT, TECHNICAL SUPPORT ENGINEER

Mexico
Worldwide
Veterinary Medicine and Zootechnics
Mexico
Worldwide
Veterinary Medicine and Zootechnics

Profile attachments

CV 2026 Mariana Gálvez.pdf

About me

Hello. I have several years of experience in the IT field. Currently a freelancer, I've worked as a planning and strategy consultant, project development, IT support. operations support, and Technical writer

Documentation of the ProcessesArtificial IntelligenceAntivirus SoftwaresTechnical SupportDatabasesData LossInfrastructure ManagementInternal DocumentationProject ManagementProject Initiation DocumentationSystem MigrationWriting DocumentationTechnical DocumentationUser AssistanceWorkflows
I've been working in the IT field for 9 years, I started as a service desk technician, moving on to SME, writing technical documentation, training newcomers and creating workflows. After this I started working for cibersecurity and AI companies outside of my country as a technical support engineer; I worked with databases, infrastructure, networking, data loss and antivirus software amongst others. Nowadays, I am more focused on project management and technical documentation, ticketing and project management  systems deployments  as well as creating lifecycles and workflows.

Experience

Professional experience5 - 10 years
Freelancer since2020

Languages

GermanBasic knowledgeEnglishNative speakerFrenchBasic knowledgePortugueseFluentSpanishNative speaker

Project history

M365 Business Concierge

Microsoft

Internet & IT

>10.000 team member

Working as s freelancer for Microsoft, I help clients with their business subscriptions up to 300 seats.

Configuration, deployment. Management and troubleshooting are my main responsibilities.

Mobile Aplication Support

Microsoft

Internet & IT

>10.000 team member

I was providing application support for outlook mobile. Freelancing for Microsoft I checked connections, correct configuration, escalation and report of bugs, among others

Corporate Projects Consultant

LLYC

Marketing, PR and design

1000-5000 team member

I am currently a project deployment specialist at LLYC. I analyze, deploy and train people on several tools to add value to the company. I have to review options for people to manage their teams and make sure to tailor the infrastructure for them to accomplish OKRs and KPIs. I work closely with the IT support team to make sure we have the correct tools for cybersecurity, infrastructure, user and equipment management, etc. I also work with ETL processes (extract, transform,load) to obtain the company’s data and make good use of it.

IT COORDINATOR

NORTH AMERICA; LLYC
I worked for LLYC, I was in charge of the IT department. I
had to ensure the daily operation succeeds , including
the network, infrastructure and telecommunications. I
provide new insights for
the company and prepare new processes that add value
to the business. I am also implementing new tools for
project management, troubleshooting hardware and
software

PROJECT MIGRATION CONSULTANT

Accenture

Internet & IT

1000-5000 team member

I was working for Accenture in a temporary migration
project for Newmont-Goldcorp. I worked
troubleshooting 365 accounts, SAP (S4H and SSFF
modules) Sharepoint, AD issues (Binary tree match) ,
Cisco communications profiles and many more to
ensure the migration between the 2 companies ran
smoothly including servers

TECHNICAL SUPPORT ENGINEER

Latin America

Telecommunications

Afiniti

I worked as a technical support engineer for the engine
of the AI, I checked the databases, ensured the
connection between the AI engine and the clients
servers ( SMTP servers, NTP servers,etc.), diagnosed
status and engine behavior with database queries,
reported major incidents worldwide for Europe and
Latin America.

TECHNICAL SUPPORT ENGINEER

McAfee

Internet & IT

1000-5000 team member

McAfee

Specializing in the ePO product, I studied the
infrastructure of every client (enterprise sized 500+
users) to troubleshoot and ensure the correct
performance of the McAfee products (Data loss
prevention, data loss protection, Endpoint encryption,
Firewall, McAfee agent)

TECHNICAL SUPPORT ENGINEER

MEXICO; Compucom
I started as a service desk tier 1 analyst for companies
like Recall
(now Iron Mountain) and eventually got to be tier 2
/Subject Matter Expert for the company Saputo, I
created new processes and plans for everyday
operations and outages and ensured ITIL guidelines
were being followed by the team. I studied and used at
least 3 ticketing systems (ServiceNow, Maestro and
Remedy), including the deployment, documentation and
training on those platforms.

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