09/06/2022 updated
MH
100 % available
Business Relationship Manager, Business Process Analyst, IT Business Analyst
Belgium
Belgium
Business Administration, International RelationsI'm a business relationship manager with a lot of experience in capturing business needs and translating them to IT.
Building bridges between departements (also non-IT)
And a natural feeling for business process improvements.
I am a multifunctional profile.
Experience in Project management, process management, SAP, customer service
Building bridges between departements (also non-IT)
And a natural feeling for business process improvements.
I am a multifunctional profile.
Experience in Project management, process management, SAP, customer service
Languages
GermanGoodEnglishGoodFrenchGoodDutchGoodSpanishGood
Project history
Assuring alignment between business processes (administration and financial) and to be the liaison between
business process and IT.
Continuous improvement of processes using LEAN techniques and monitoring KPI's.
Internal consultant for ad hoc business cases and projects such as GDPR implementation.
Key responsibilities:
- Defining and implementing new business processes triggered by strategic and organizational initiatives in
consultation with leading management.
- Business requirements analysis and translating them into projects.
- Optimization of existing (sub)processes - define AS-IS and TO-BE processes, implementing the changes
required.(LEAN - SIX SIGMA)
- Monitoring KPI's.
- Managing and leading internal projects: e.g. Data Compliance, Insourcing of services.
business process and IT.
Continuous improvement of processes using LEAN techniques and monitoring KPI's.
Internal consultant for ad hoc business cases and projects such as GDPR implementation.
Key responsibilities:
- Defining and implementing new business processes triggered by strategic and organizational initiatives in
consultation with leading management.
- Business requirements analysis and translating them into projects.
- Optimization of existing (sub)processes - define AS-IS and TO-BE processes, implementing the changes
required.(LEAN - SIX SIGMA)
- Monitoring KPI's.
- Managing and leading internal projects: e.g. Data Compliance, Insourcing of services.
As the Team Coordinator for the Wallonia Contact center, I was responsible for initiating (start-up) and leading the
new commercial department after strategic re-organization.
Key responsibilities:
- Start-up of the Customer Contact Center for Wallonia.
- Defining processes and workflows in function of the internal reorganization of the commercial
department.
- Recruitment, training and daily management of the team (8 fte).
- Launch commercial initiatives, monitoring sales and execute BI reporting.
- Business Support with regards to the SAP implementation (Aftercare).
new commercial department after strategic re-organization.
Key responsibilities:
- Start-up of the Customer Contact Center for Wallonia.
- Defining processes and workflows in function of the internal reorganization of the commercial
department.
- Recruitment, training and daily management of the team (8 fte).
- Launch commercial initiatives, monitoring sales and execute BI reporting.
- Business Support with regards to the SAP implementation (Aftercare).
SPOC for the Sales Department Wallonia during the IT- SAP Implementation project. SAP SD, CRM, WFM, FI/CO.
Key Responsibilities:
- Requirements analysis during definition phase of the project.
- Project Support mainly for the Sales department and additionally for Finance and Waste Flow
Management in Wallonia during the entire project - SAP support, Project Communication, Change
management.
- Create training materials and write appropriate technical user documentation.
- UAT testing.
- Organize and provide training for employees.
- General business support.
Additional business project: market segment expansion.
Key Responsibilities:
- Requirements analysis during definition phase of the project.
- Project Support mainly for the Sales department and additionally for Finance and Waste Flow
Management in Wallonia during the entire project - SAP support, Project Communication, Change
management.
- Create training materials and write appropriate technical user documentation.
- UAT testing.
- Organize and provide training for employees.
- General business support.
Additional business project: market segment expansion.