09/21/2025 updated
100 % available
IT Project Manager
Poznan, Poland
Worldwide
MA in Business AdministrationHi, I am Mariusz and I am a Change and Project Management Leader with extensive experience in spearheading IT processes performance, organizational change management, application migration, IT release & deployment process as well as large-scale migration projects and IT infrastructure expansion projects across global platforms. I am service provider at IT process.
☑With expertise in integrating strategic planning, customer relations, and innovative technology solutions, I excel in driving organisational excellence and stakeholder satisfaction.I have improved stakeholder communication and process improvements for migration projects by 100 % ?
✅My adeptness at leading cross-functional teams and managing complex IT infrastructure expansion release projects has been demonstrated in numerous successful initiatives.I led directly the cros-functional project teams of size up to 20 people. ?
☑I have a proven track record of driving large-scale transformation initiatives and aligning project objectives with organisational goals, resulting in tangible business outcomes. I managed the change which affected from 600 to 6000 people ?
✅Additionally, I am proficient in developing and executing operational and change management initiatives, ensuring seamless implementation and adoption across the organisation. I transformed the telephony & contact center changes process, achieving 100% maximum SLA performance KPIs.?
☑Leveraging my skills in managing IT process performance metrics, KPI analysis, and release & deployment process, I consistently deliver top-tier service delivery. I Improved SLA Release & Deployment Performance by 60 % and optimized communication channels during major releases.?
P.S. In addition, I deal with:
? ? voluntary social activities in the local community
? sport shooting
? riding a bicycyle
? I used to own a recruitment agency called #batoryrecruitment
☑With expertise in integrating strategic planning, customer relations, and innovative technology solutions, I excel in driving organisational excellence and stakeholder satisfaction.I have improved stakeholder communication and process improvements for migration projects by 100 % ?
✅My adeptness at leading cross-functional teams and managing complex IT infrastructure expansion release projects has been demonstrated in numerous successful initiatives.I led directly the cros-functional project teams of size up to 20 people. ?
☑I have a proven track record of driving large-scale transformation initiatives and aligning project objectives with organisational goals, resulting in tangible business outcomes. I managed the change which affected from 600 to 6000 people ?
✅Additionally, I am proficient in developing and executing operational and change management initiatives, ensuring seamless implementation and adoption across the organisation. I transformed the telephony & contact center changes process, achieving 100% maximum SLA performance KPIs.?
☑Leveraging my skills in managing IT process performance metrics, KPI analysis, and release & deployment process, I consistently deliver top-tier service delivery. I Improved SLA Release & Deployment Performance by 60 % and optimized communication channels during major releases.?
P.S. In addition, I deal with:
? ? voluntary social activities in the local community
? sport shooting
? riding a bicycyle
? I used to own a recruitment agency called #batoryrecruitment
Languages
EnglishFluentPolishNative speaker
Project history
PROJECT TETRIS - SAP Change Management for Merck
Sector: Healthcare industry - Poland (Wrzesnia)
Project type: ERP(SAP) full life-cycle implementation
• Managed the change which affected 200 end users
• Coordinated the transformation and deployment of the SAP Atlas platform in the production site.
• Prepared and coordinated of Training of Trainers – key users in modules as well as the Key-user training delivered by client trainers.
• Analyzed the target organizational structure and division of responsibility for operational activities.
• Conducted the Change Impact Analysis using the comparison of the old processes vs. the new deployed system processes during the meeting with stakeholders
• Monitored the adaptation of changes.
• Reported on users' readiness and adaptation to work in the system, along with a recommendation for further actions.
KEY CONTRIBUTIONS:
• Drove successfully Change Management process Impact Analysis for SAP Atlas application deployment in every Poland Factory site department
Sector: Healthcare industry - Poland (Wrzesnia)
Project type: ERP(SAP) full life-cycle implementation
• Managed the change which affected 200 end users
• Coordinated the transformation and deployment of the SAP Atlas platform in the production site.
• Prepared and coordinated of Training of Trainers – key users in modules as well as the Key-user training delivered by client trainers.
• Analyzed the target organizational structure and division of responsibility for operational activities.
• Conducted the Change Impact Analysis using the comparison of the old processes vs. the new deployed system processes during the meeting with stakeholders
• Monitored the adaptation of changes.
• Reported on users' readiness and adaptation to work in the system, along with a recommendation for further actions.
KEY CONTRIBUTIONS:
• Drove successfully Change Management process Impact Analysis for SAP Atlas application deployment in every Poland Factory site department
ARB - IT Process Performance Improvement & Management at Alrajhi Bank / KyndrylARB -
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- Sector: Banking IT SSC- Saudi Arabia (Riyadh)
Project type: SSC IT Processes Performance Improvement
Spearheaded IT Shared Service Centre operations for Alrajhi Bank as Project Manager and IT Process & KPI Management Expert. Overhauled KPIs and metrics, whilst aligning service and process objectives with client IT department requirements. Engineered and refined CIO-level and IT Department KPI dashboards. Devised data collection plans aimed at pinpointing report sources for enhanced data accuracy. Conducted rigorous performance KPIs and metrics analysis, tracking progress and resolving issues.
• Acting as well as the IT Process & KPI’s Management Subject Matter Expert of the IT Shared Service Center organization of Saudi Alrajhi Bank.
• Identify / Revise all the KPI’s and metrics to measure the progress and performance of each of the IT department's Service and Process Objectives.
• Design/Revise, and maintain KPI dashboards at the CIO and IT Department levels.
• Identify data report sources and create/revise data collection plans.
• Generate, Review & monitor performance KPIs, metrics generation and reporting. Monitor and Track Progress and Issues.
• Identify Gaps & Missing Information. Identify the Opportunities for KPI’s Improvement.
• Provide KPI’s Analyses reports across stakeholders
• Creating and Building the process of IT Performance Management for Saudi Alrajhi Bank IT SSC from scratch . Passing the IT process audit of the Saudi Financial Control Office SAMA.
KEY CONTRIBUTIONS:
● Pioneered IT Performance Management process for Alrajhi Bank IT SSC and ensured compliance with SAMA audit standards
● Delivered insightful KPI analysis reports to stakeholders
- Sector: Banking IT SSC- Saudi Arabia (Riyadh)