COORDINATION SPECIALIST
Ikos
Keywords
Servicio al Cliente
Data Entry
Insurance Management and Aftercare
Logistics Operations
Telecommunications
Billing
Call Centers
Make decisions
Claim Processing
Critical Thinking
Skills
I started as a call center agent for seven years before I became a freelancer. I have been in this industry for quite some time, in different fields, telco, insurance, claims and logistics, and real estate. I can say I am flexible and can adapt quickly. Those experiences helped me a lot, and I learned so much. I am very willing to learn, and I commit to my job/work. ✨Customer Service Representative for almost seven years in a BPO setup. ?? incoming answering calls, emails and chats and providing customer support. ??Skills I’ve learned from being a professional customer service representative in the BPO Industry. ?Skills ⏳ Being efficient and accurate can finish tasks promptly ⏩ Fast Learner ? Critical thinking ? Decision Making ? Coaching ⏭ Escalations/ handling complaints ?Real state experience ????Team player who is growth-driven, positive, and open-minded. ❣Passionate in learning and self-improvement ?Committed to working in a long-term position with growth potential ???Someone who can work with minimal supervision and can still do great work ? Data Entry ?Strength ? Billing Dispute/ Bill explanation / refund ?? Technical issues (basic phone troubleshooting/ modem issues/ resetting passwords/ lodging ticket for internet and phone issue ? Tracking deliveries/ lodging issues with their deliveries ? Explaining Insurance coverage and reviewing property claims Tools I am knowledgeable: Salesforce Stripe CCULT Jarvis Notion Front Airbnb Gmail Zoom
Project history
08/2021
-
12/2021
Responding to customer's query via SMS.
Helping the customer all throughout their search for a rental property.
Assessing the customer's application and setting an appointment for them
to view their preferred property.
Helping the customer all throughout their search for a rental property.
Assessing the customer's application and setting an appointment for them
to view their preferred property.
07/2020
-
04/2021
CUSTOMER SERVICE REPRESENTATIVE
Probe
Assisting customers via email and chat if they have inquiries about their
deliveries.
I am lodging a case for misdeliveries, short deliveries, or redelivery.
Helping customers to understand the status/tracking of their
parcels/deliveries.
center agent in a BPO company here in the Philippines. I was
handling chat and email.
deliveries.
I am lodging a case for misdeliveries, short deliveries, or redelivery.
Helping customers to understand the status/tracking of their
parcels/deliveries.
center agent in a BPO company here in the Philippines. I was
handling chat and email.
12/2019
-
07/2020
CLAIMS SUPPORT EXECUTIVE
Collabera
Assisting customers with their inquiries about their property
claims.
Upon receiving a claim's request, I would need to call the
customer if a temporary fix is required and what else the
builders should know about before visiting the place.
Assigning a builder to visit the property and asses.
And make a temporary fix if required.
Making a follow-up to the insured if we need a
quotation for some damaged contents if it's covered under
their policies.
Informing the insured when the repair date would be and
sending them the scope of work and builder's report (what will
be covered and not.)
Sending the insured a letter of decision for some damages
that were not caused by the event and explaining why they will
not be covered. It will be based on the builder's report and
assessment.
claims.
Upon receiving a claim's request, I would need to call the
customer if a temporary fix is required and what else the
builders should know about before visiting the place.
Assigning a builder to visit the property and asses.
And make a temporary fix if required.
Making a follow-up to the insured if we need a
quotation for some damaged contents if it's covered under
their policies.
Informing the insured when the repair date would be and
sending them the scope of work and builder's report (what will
be covered and not.)
Sending the insured a letter of decision for some damages
that were not caused by the event and explaining why they will
not be covered. It will be based on the builder's report and
assessment.
10/2018
-
11/2019
SUPERVISOR
Concentrix
Assisting agents if they have some product questions and
complaints.
Monitoring an account if there are unresolved issues and providing
an update to the customer about what is the situation of the issue and
provide a resolution.
Create an attendance report and send reports to the managers.
Sending a coaching log sheet to the managers on how the agent
handles the issue and how they communicate with the customers.
Profile
I have been a qualified and professional Virtual Assistant for more
than a year. Handling data entry, email management, administrative
tasks (generating reports for our customers), and some photo
editing for my clients.
I was also professional customer support for seven years as a call
center agent in a BPO company here in the Philippines. I was
handling chat and email.
complaints.
Monitoring an account if there are unresolved issues and providing
an update to the customer about what is the situation of the issue and
provide a resolution.
Create an attendance report and send reports to the managers.
Sending a coaching log sheet to the managers on how the agent
handles the issue and how they communicate with the customers.
Profile
I have been a qualified and professional Virtual Assistant for more
than a year. Handling data entry, email management, administrative
tasks (generating reports for our customers), and some photo
editing for my clients.
I was also professional customer support for seven years as a call
center agent in a BPO company here in the Philippines. I was
handling chat and email.
01/2018
-
09/2018
CUSTOMER SUPPORT
WNS
Assisting customers with their insurance inquiries.
I am helping customers with creating, amending, and deleting a policy.
Create proof of insurance if the customer requests it.
I am helping customers with creating, amending, and deleting a policy.
Create proof of insurance if the customer requests it.
10/2015
-
01/2018
CHAT SUPPORT
iQor
Responding to the customer's inquiry via chat.
Helping them understand their bill and file a dispute to be reviewed by the
manager.
Helping the customers do basic troubleshooting before connecting the call
over to the technical support team.
Helping them understand their bill and file a dispute to be reviewed by the
manager.
Helping the customers do basic troubleshooting before connecting the call
over to the technical support team.
Local Availability
Only available for remote work
