02/04/2023 updated
100 % available
Professional Virtual Assistant
Philippines
Only remote
Associate in Information TechnologyTelecommunicationsBillingCall CentersMake decisionsClaim ProcessingServicio al ClienteCritical ThinkingData EntryInsurance Management and AftercareProfessional Customer ServicesProperty InsuranceReal EstatesSalesforce.ComTelephone Call Reception ManagementCoaching and Mentoring
I started as a call center agent for seven years before I became a freelancer. I have been in this industry for quite some time, in different fields, telco, insurance, claims and logistics, and real estate. I can say I am flexible and can adapt quickly. Those experiences helped me a lot, and I learned so much. I am very willing to learn, and I commit to my job/work. ✨Customer Service Representative for almost seven years in a BPO setup. ?? incoming answering calls, emails and chats and providing customer support. ??Skills I’ve learned from being a professional customer service representative in the BPO Industry. ?Skills ⏳ Being efficient and accurate can finish tasks promptly ⏩ Fast Learner ? Critical thinking ? Decision Making ? Coaching ⏭ Escalations/ handling complaints ?Real state experience ????Team player who is growth-driven, positive, and open-minded. ❣Passionate in learning and self-improvement ?Committed to working in a long-term position with growth potential ???Someone who can work with minimal supervision and can still do great work ? Data Entry ?Strength ? Billing Dispute/ Bill explanation / refund ?? Technical issues (basic phone troubleshooting/ modem issues/ resetting passwords/ lodging ticket for internet and phone issue ? Tracking deliveries/ lodging issues with their deliveries ? Explaining Insurance coverage and reviewing property claims Tools I am knowledgeable: Salesforce Stripe CCULT Jarvis Notion Front Airbnb Gmail Zoom
Experience
Professional experience0 - 5 years
Languages
EnglishFluentSpanishBasic knowledge
Project history
Responding to customer's query via SMS.
Helping the customer all throughout their search for a rental property.
Assessing the customer's application and setting an appointment for them
to view their preferred property.
Helping the customer all throughout their search for a rental property.
Assessing the customer's application and setting an appointment for them
to view their preferred property.
Assisting customers via email and chat if they have inquiries about their
deliveries.
I am lodging a case for misdeliveries, short deliveries, or redelivery.
Helping customers to understand the status/tracking of their
parcels/deliveries.
center agent in a BPO company here in the Philippines. I was
handling chat and email.
deliveries.
I am lodging a case for misdeliveries, short deliveries, or redelivery.
Helping customers to understand the status/tracking of their
parcels/deliveries.
center agent in a BPO company here in the Philippines. I was
handling chat and email.
Assisting customers with their inquiries about their property
claims.
Upon receiving a claim's request, I would need to call the
customer if a temporary fix is required and what else the
builders should know about before visiting the place.
Assigning a builder to visit the property and asses.
And make a temporary fix if required.
Making a follow-up to the insured if we need a
quotation for some damaged contents if it's covered under
their policies.
Informing the insured when the repair date would be and
sending them the scope of work and builder's report (what will
be covered and not.)
Sending the insured a letter of decision for some damages
that were not caused by the event and explaining why they will
not be covered. It will be based on the builder's report and
assessment.
claims.
Upon receiving a claim's request, I would need to call the
customer if a temporary fix is required and what else the
builders should know about before visiting the place.
Assigning a builder to visit the property and asses.
And make a temporary fix if required.
Making a follow-up to the insured if we need a
quotation for some damaged contents if it's covered under
their policies.
Informing the insured when the repair date would be and
sending them the scope of work and builder's report (what will
be covered and not.)
Sending the insured a letter of decision for some damages
that were not caused by the event and explaining why they will
not be covered. It will be based on the builder's report and
assessment.