* Built and maintained excellent customer relationships through timely response
to inquiries and going above and beyond to accommodate unusual requests via
phone, email or chats.
* Handled 20-50 calls per day to address customer inquiries and concerns thereby
increasing customer retention rate by 50%.
* Continually sought methods of improving daily operations, communications with
clients, record keeping, and data entry for increased efficiency.
* Managed projects and created presentation slides for presentations.
* Follow up with Customers to ensure their technical issues are resolved.
* Inform customers about new features and functionalities.
* Resolve customer's complaints via phone, email, or social media
* Compile reports on overall customer satisfaction