06/25/2025 updated

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100 % available

I.T. Specialist

Marilao, Philippines
Philippines
Bachelor of Science Information Technology
Marilao, Philippines
Philippines
Bachelor of Science Information Technology

Profile attachments

CV - Mark Carlo Umpad

Active DirectoryAmazon Web ServicesAntivirus SoftwaresApple Mac SystemsMicrosoft AzureCustomer Relationship ManagementCloud StorageComputer ProgrammingLinuxIdentity ManagementIT Service ManagementKnowledge ManagementNetwork TroubleshootingWindows ServersSAP ERPPrivate Automatic Branch ExchangeSalesforce.ComWorkstationsVirtual MachinesFirewalls (Computer Science)Vba Programming LanguageVMware
PROFICIENT
*Hardware and Network Troubleshooting
*Windows Server 2003, 2016, and 2019
*Active Directory (AD) and JumpCloud
*Firewall FortiGate, Sophos, SentinelOne Antivirus
*System Storage (Synology) and Cloud Storage
*IP/Non-PABX Troubleshooting (Yeastar)
*IT Documentation and Knowledge Management

COMPETENT
*Software TroubleshootingMSP and RMM (N-Central, ManageEngine)
*IT Service Management (ITSM) GoGenuity, Autotask
*Virtual Machine (VMware Workstation)
*Microsoft Office 365 Application (Global Account)
*Microsoft Azure, Entra and Intune
*AWS Identity and Access Management (IAM)
*MacOS Troubleshooting

ADVANCED BEGINNER
*Salesforce and Freshdesk (CRM)
*SAP Basis Administrator (Basic Function)
*Programming (phpMyAdmin, Visual Basic)
*Linux Troubleshooting

Experience

Professional experience5 - 10 years
Freelancer since2022

Languages

EnglishGood

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