03/22/2023 updated
100 % available
Transformation, Change Management and Employee Experience Consultant
Epsom, United Kingdom
Worldwide
Masters Degree (Media)User Experience (UX)Change ManagementMake decisionsConsultingDesign ThinkingEmployee MotivationEnergy TechnologyFinancesGovernanceLeadershipPharmaceuticalsProgram ManagementPublic ServiceStrategic CommunicationTraining Activities
A leader driving connected experience (EX/CX/UX) outcomes, with a versatile skillset gained through major people change initiatives - from landing global and UK-wide culture change campaigns to setting up end-to-end EX, functional and programme teams. Proven results for financial services, insurance, energy, pharmaceutical and public sector clients. Empathic collaborator, agile decision maker, trusted adviser. Demonstrable experience in harnessing the power that self-aware, purpose-driven, connected and diverse teams can bring to transformation.
Skills include: leadership and leadership advisory, planning, programme management, PMO setup and management, experience design, Design Thinking, workshop facilitation, strategic communications, communications strategy, change management, change planning, culture strategy, culture change, governance
Skills include: leadership and leadership advisory, planning, programme management, PMO setup and management, experience design, Design Thinking, workshop facilitation, strategic communications, communications strategy, change management, change planning, culture strategy, culture change, governance
Experience
Professional experience10+ years
Freelancer since2005
Languages
EnglishNative speaker
Project history
* Established a new People Experience function to drive a step-change in employee experience
(EX) adoption. Using deep global EXI survey insights, baselined and improved EX journey
touchpoint KPIs. Pioneered EX business case by addressing key global program pain points.
* Led the EX agenda on global HR programme replacing performance management at Novartis,
with outcome-focused performance criteria. Launched with improved 'moments that matter'
journey touchpoints. All underpinned by journey maps, personas, empathy maps and EX KPIs.
* Product Owned evolution of industry-first digital Experience Town platform, combining
research, design thinking and gamified learning. Drove enterprise-wide awareness & buy-in.
* Managed a UX platform team through 30 sprint cycles, implementing an innovative roadmap
of product feature launches, each promoted by team-led global marketing campaigns.
* KPIs: 180 global research studies; 90 projects; 2000 learning journeys; 7000 registrations.
(EX) adoption. Using deep global EXI survey insights, baselined and improved EX journey
touchpoint KPIs. Pioneered EX business case by addressing key global program pain points.
* Led the EX agenda on global HR programme replacing performance management at Novartis,
with outcome-focused performance criteria. Launched with improved 'moments that matter'
journey touchpoints. All underpinned by journey maps, personas, empathy maps and EX KPIs.
* Product Owned evolution of industry-first digital Experience Town platform, combining
research, design thinking and gamified learning. Drove enterprise-wide awareness & buy-in.
* Managed a UX platform team through 30 sprint cycles, implementing an innovative roadmap
of product feature launches, each promoted by team-led global marketing campaigns.
* KPIs: 180 global research studies; 90 projects; 2000 learning journeys; 7000 registrations.
* Led UK-wide change & engagement agenda for DLG's most high-profile strategic programme,
designing & implementing the campaign to replace its entire customer technology system.
* Partnered with CIO to invest in culture transformation after deep HR operating model changes.
Introduced a more EQ-informed culture of accountability and transparency within Technology,
which led to record employee engagement scores, after steering team through TUPE change.
* Achieved employee buy-in by crafting a single, inclusive narrative for the future based around
modernizing technology to make insurance much easier and better value for customers.
* Successfully landed a countdown/launch/embed campaign on behalf of the COO, partnering
with change SMEs within HR, internal comms, training, business transition, external agencies,
and investor relations. Implemented integrated campaign using digital channels.
designing & implementing the campaign to replace its entire customer technology system.
* Partnered with CIO to invest in culture transformation after deep HR operating model changes.
Introduced a more EQ-informed culture of accountability and transparency within Technology,
which led to record employee engagement scores, after steering team through TUPE change.
* Achieved employee buy-in by crafting a single, inclusive narrative for the future based around
modernizing technology to make insurance much easier and better value for customers.
* Successfully landed a countdown/launch/embed campaign on behalf of the COO, partnering
with change SMEs within HR, internal comms, training, business transition, external agencies,
and investor relations. Implemented integrated campaign using digital channels.
* Implemented radically improved change discipline, structure and control into PMO of a
complex c£45m customer remediation programme, under intense government scrutiny.
* Created a programme office operating framework to ensure delivery leads could achieve the
accelerated plan at pace - within appropriate governance and risk appetite. Managed a team
of four, creating senior buy-in by providing visibility for programme 'single source of truth'.
complex c£45m customer remediation programme, under intense government scrutiny.
* Created a programme office operating framework to ensure delivery leads could achieve the
accelerated plan at pace - within appropriate governance and risk appetite. Managed a team
of four, creating senior buy-in by providing visibility for programme 'single source of truth'.