08/10/2024 updated
100 % available
Salesforce Technical Lead | 7+ Years Experience | Global Projects | Team Leadership | Client-Centric
Noida, India
Only remote
B.TechData AnalysisApache AntAtlassian JiraBusiness RequirementsSalesCloud ServicesSourcetreeSalesforce Marketing CloudCopadoRequirements AnalysisSalesforce.ComVirtual StudioApex CodeDemonstration SkillsPostman
• Accomplished Salesforce Technical Lead with a rich 7-year background in hands-on Salesforce implementation, customization, and support.
• Spearheaded a spectrum of projects, ranging from small accelerators to expansive multi-country initiatives, adeptly navigating competitive vendor scenarios.
• Boasts global project exposure, successfully delivering solutions for users spanning over 20 countries, demonstrating adaptability to diverse business requirements.
• Demonstrates versatile skills encompassing complex customizations, straightforward configurations, and impactful enhancements.
• Exercised effective team leadership by concurrently managing 2-3 teams, each comprising 4-5 members, ensuring the seamless success of projects.
• Possesses a client-focused approach, excelling in direct client interaction, proficient requirement gathering, and compelling solution demonstrations.
• Proven expertise in conducting technical interviews and adeptly assessing candidates for Salesforce roles.
Skill: Service Cloud, Sales Cloud, Community Cloud, Einstein Analytics, LWC Framework, Aura Framework, Apex, Visualforce, SOQL, Salesforce Flow, Approval Process & Other Admin and Security Setup, Copado, Git, SFDX, VSTS, Jenkins, SourceTree, Ant, Workbench, ChangeSet, VS Code, Postman, Splunk, Data Loader, MS Excel, JIRA, VSTS etc
• Spearheaded a spectrum of projects, ranging from small accelerators to expansive multi-country initiatives, adeptly navigating competitive vendor scenarios.
• Boasts global project exposure, successfully delivering solutions for users spanning over 20 countries, demonstrating adaptability to diverse business requirements.
• Demonstrates versatile skills encompassing complex customizations, straightforward configurations, and impactful enhancements.
• Exercised effective team leadership by concurrently managing 2-3 teams, each comprising 4-5 members, ensuring the seamless success of projects.
• Possesses a client-focused approach, excelling in direct client interaction, proficient requirement gathering, and compelling solution demonstrations.
• Proven expertise in conducting technical interviews and adeptly assessing candidates for Salesforce roles.
Skill: Service Cloud, Sales Cloud, Community Cloud, Einstein Analytics, LWC Framework, Aura Framework, Apex, Visualforce, SOQL, Salesforce Flow, Approval Process & Other Admin and Security Setup, Copado, Git, SFDX, VSTS, Jenkins, SourceTree, Ant, Workbench, ChangeSet, VS Code, Postman, Splunk, Data Loader, MS Excel, JIRA, VSTS etc
Languages
EnglishFluent
Project history
• Experienced in managing 2-3 teams concurrently, each comprising 4-5 members.
• Expertise in Implementation and Hypercare for multiple projects simultaneously.
• Led a model involving the successful go-live of 20+ countries with different dates, structured under 4 orgs.
• Implemented a multi-org architecture, integrated with Onekey, SAP using Mulesoft, and TIBCO as Interface.
• Managed resource utilization, onboarding, and optimized team composition.
• Successfully navigated the full implementation cycle from requirement gathering to project handover to
• Support team and also participated in Go-No Go plans, Go Live strategies, and Hypercare support.
• Directly engaged with clients, program managers, support teams, and various stakeholders
• Provided assistance to developers in coding and customization challenges
• Worked on a managed package solution dedicated to pharmaceutical stakeholders
• Expertise in Implementation and Hypercare for multiple projects simultaneously.
• Led a model involving the successful go-live of 20+ countries with different dates, structured under 4 orgs.
• Implemented a multi-org architecture, integrated with Onekey, SAP using Mulesoft, and TIBCO as Interface.
• Managed resource utilization, onboarding, and optimized team composition.
• Successfully navigated the full implementation cycle from requirement gathering to project handover to
• Support team and also participated in Go-No Go plans, Go Live strategies, and Hypercare support.
• Directly engaged with clients, program managers, support teams, and various stakeholders
• Provided assistance to developers in coding and customization challenges
• Worked on a managed package solution dedicated to pharmaceutical stakeholders
Projects: Developer Support and Digital Engagement (Product Based)
* Experienced in handling cases from diverse clients, primarily assisting Salesforce developers
* Challenging role involving rapid assessment of org code/configurations and providing timely resolutions
* Proficient in troubleshooting tools such as debug logs, Postman, Splunk, etc.
* Extensive experience in resolving cases related to LWC/Aura code, Apex code, flows, Visualforce pages, and
various Salesforce configurations
* Client-facing role, directly interacting with clients, managing 20-25 cases concurrently
* Worked in the Digital Engagement team, assisting developers in designing and developing bots, Messaging
Channel, and Omni Channel
* Promoted to Swarm Lead, providing support to other developer support engineers in resolving cases
* Conducted interviews for over 100 candidates and actively participated in hiring drives
* Experienced in handling cases from diverse clients, primarily assisting Salesforce developers
* Challenging role involving rapid assessment of org code/configurations and providing timely resolutions
* Proficient in troubleshooting tools such as debug logs, Postman, Splunk, etc.
* Extensive experience in resolving cases related to LWC/Aura code, Apex code, flows, Visualforce pages, and
various Salesforce configurations
* Client-facing role, directly interacting with clients, managing 20-25 cases concurrently
* Worked in the Digital Engagement team, assisting developers in designing and developing bots, Messaging
Channel, and Omni Channel
* Promoted to Swarm Lead, providing support to other developer support engineers in resolving cases
* Conducted interviews for over 100 candidates and actively participated in hiring drives
Projects: BP (British Petroleum) Demand Planning, BP Upstream Case & Planning, & BP Indirect Procurement
* Experienced with Agile Extreme Programming (XP) development and Scrum lifecycle practices, including
Sprint Planning, Daily Stand Up, Sprint Review, and Sprint Retrospective meetings.
* Created Lightning Web Components using SLDS (Salesforce Lightning Design System) and Lightning
Components with Lightning Data Service and Apex server-side controllers.
* Proficient in using Lightning App Builder, Community Builder, and Salesforce Lightning Design System.
* Implemented SFDC customization tasks such as Apex Triggers, Apex Classes, Asynchronous Apex, and Apex
Test Classes.
* Set up OWD (Organization-Wide Defaults), Role Hierarchies, and Sharing Rules for system security design.
* Successfully handled data migration from classic systems to the Lightning platform.
* Involved in Release Management and Deployment using tools like VSTS, Jenkins, Source Tree, and Ant.
* Experienced with Agile Extreme Programming (XP) development and Scrum lifecycle practices, including
Sprint Planning, Daily Stand Up, Sprint Review, and Sprint Retrospective meetings.
* Created Lightning Web Components using SLDS (Salesforce Lightning Design System) and Lightning
Components with Lightning Data Service and Apex server-side controllers.
* Proficient in using Lightning App Builder, Community Builder, and Salesforce Lightning Design System.
* Implemented SFDC customization tasks such as Apex Triggers, Apex Classes, Asynchronous Apex, and Apex
Test Classes.
* Set up OWD (Organization-Wide Defaults), Role Hierarchies, and Sharing Rules for system security design.
* Successfully handled data migration from classic systems to the Lightning platform.
* Involved in Release Management and Deployment using tools like VSTS, Jenkins, Source Tree, and Ant.
Certificates
Salesforce Certified Application Architect
Salesforce2022
Salesforce Certified Data Architect
Salesforce2022
Salesforce Certified Sharing and Visibility Architect
Salesforce2022
Salesforce Certified Service Cloud Consultant
Salesforce2021
Salesforce Certified Administrator (SCA)
Salesforce2020
Salesforce Certified Platform App Builder Certification
Salesforce2020