06/27/2025 updated
100 % available
IT Leader and Service Manager with expertise in Automation and Digital Transformation
Liberec, Czech Republic
Worldwide
Executive Master of Business AdministrationInnovationHTMLAgile MethodologyData AnalysisAutomationBash ShellBusiness EfficiencyBusiness Process ImprovementCascading Style Sheets (CSS)Computer ProgrammingDatabasesCorporate SustainabilityCost ReductionIBM DB2Visual Workplaces
Automation and Process Improvement
Automation leader with expertise in Power Platform, Power BI, and low-code/no-code solutions. Reduced operational costs by 20% through automation implementation and streamlined service operations.
IT Service Management
Extensive experience managing IT services across global operations. Successfully led service delivery for 250,000 users globally and implemented enterprise-level solutions for improved operational efficiency.
Project Management
Certified Project Manager with proven track record in ERP implementations and large-scale IT projects. Led multiple successful ERP launches across EMEA with documented cost savings of $180M.
Programming and Development
Technical proficiency in Python, Bash, VBA, PowerShell, SQL, Regex, DAX, R, HTML, CSS, and various database technologies including DB2.
Data Science and Analytics
Experience with data-driven dashboards and analytics tools including Power BI, Qlik, and R for monitoring service records and improving operational visibility.
Agile Methodologies
Scrum Master certification with implementation experience in IT project delivery using agile frameworks and ITIL v3/v4 practices.
Digital Transformation
Change agent in IT projects with focus on digital workplace enhancement and innovation. Successfully implemented cutting-edge technology solutions for sustainable business growth.
Automation leader with expertise in Power Platform, Power BI, and low-code/no-code solutions. Reduced operational costs by 20% through automation implementation and streamlined service operations.
IT Service Management
Extensive experience managing IT services across global operations. Successfully led service delivery for 250,000 users globally and implemented enterprise-level solutions for improved operational efficiency.
Project Management
Certified Project Manager with proven track record in ERP implementations and large-scale IT projects. Led multiple successful ERP launches across EMEA with documented cost savings of $180M.
Programming and Development
Technical proficiency in Python, Bash, VBA, PowerShell, SQL, Regex, DAX, R, HTML, CSS, and various database technologies including DB2.
Data Science and Analytics
Experience with data-driven dashboards and analytics tools including Power BI, Qlik, and R for monitoring service records and improving operational visibility.
Agile Methodologies
Scrum Master certification with implementation experience in IT project delivery using agile frameworks and ITIL v3/v4 practices.
Digital Transformation
Change agent in IT projects with focus on digital workplace enhancement and innovation. Successfully implemented cutting-edge technology solutions for sustainable business growth.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishNative speakerFrenchBasic knowledgeItalianNative speakerSpanishGood
Project history
Global Service and Technical Application Owner for all Adobe products within Johnson & Johnson worldwide. Supported 250,000 users globally, managed global update releases, automated service operations reducing tickets by 20%, and developed Power BI dashboard improving visibility and reducing incident response time by 25%.
Led the Regional chapter of the Intelligent Automation global initiative in EMEA. Founded the first Citizen Developer community for Power Apps and Power Automate. Created a CD self-supporting dedicated expert structure at no cost. Established processes for J&J Technology Change Management group and created automation solutions for internal IT organization.
Led overall delivery of technologies and applications for J&J's internal customers in the Region. Established and directed a regional IT project intake and contact center team of 7 analysts. Simplified process impact by minimizing delivery time of SOW, with total budget of US $180M. Achieved 20% reduction in IT operational costs through automation.