03/29/2024 updated
MR
100 % available
WordPress, e-commerce Development and Maintenance
Dhaka, Bangladesh
Worldwide
PGD in CSASP.NETHTMLJava (Programming Language)PHPAdobe PhotoshopAdobe Premiere ProApple Mac SystemsBootstrap (Software)VoIPC Sharp (Programming Language)UnixC++ (Programming Language)Cascading Style Sheets (CSS)Servicio al ClienteComputer Programming
ASP.NET, Adobe Photoshop, Adobe Premier, Mac Os, backend, Bootstrap, C#, C++, CSS, Programming, CTI, MsDos, DNS, DHCP, Eclipse, Event Log, HTML, hardware components, Computer Science, ISDN, IntelliJ IDEA, JQuery, Java, Joomla, Linux, Access, Excel, Office, Ms-Office, Power Point, Windows, MySQL, Netbeans, NAT, Operating System, Oracle, PHP programming, PBX, Python, SQL, SIP, Code Management System, TCP/IP, SSL, Unix operating system, Visual Basic, Virtual Box, VOIP, WAN/LAN, Windows Server, Word Press
Languages
EnglishGood
Project history
Department : AMEX Call Center, Head Office
Duration : 1st April 2011 to 10th April 2012
Key Responsibilities:
* Handle customer queries & resolves complaints effectively and efficiently (VISA & AMEX)
* Resolve customer's complained with one stop solution.
* Understand customer needs & recommending suitable products to make a sale.
* Deal with merchant related problems; work with GP roaming bill, Cards operation, Data capture,
e-mails corresponding, e-commerce enable disable, Endorsement etc.
* Service Store process Module(WMS),Information gather module(CCVR),Monthly Key Performance
Module(KPI) etc maintenance.
* Maintain Contact center supportedother module.
Duration : 1st April 2011 to 10th April 2012
Key Responsibilities:
* Handle customer queries & resolves complaints effectively and efficiently (VISA & AMEX)
* Resolve customer's complained with one stop solution.
* Understand customer needs & recommending suitable products to make a sale.
* Deal with merchant related problems; work with GP roaming bill, Cards operation, Data capture,
e-mails corresponding, e-commerce enable disable, Endorsement etc.
* Service Store process Module(WMS),Information gather module(CCVR),Monthly Key Performance
Module(KPI) etc maintenance.
* Maintain Contact center supportedother module.
Department : Customer Care Kakrail Center
Duration : 14th May 2008 to 30th March 2011
Key Responsibilities:
* Face to face customer service provide
* Manage and resolve customer complaints
* Zoom Installation related problem for PC (Desktop & Laptop) take care and support.
* Postpaid line & Zoom service bill collect, address change, prepaid data service, Value Added
Service, RUIM(Prepaid/Postpaid) Replacement, Problem set collect & submit to repairing center,
Banking process maintain, Sales marketing take care, New Postpaid line active, Prepaid to
postpaid service maintenance for customer requirements.
* Communicate with Higher Management via mail/over phone for smooth customer service, required
product requisition purpose & day end all report related issue purpose.
* Emergency support to Dhaka Division Customer care point when needed.
* Follow up customer service at a time.
Duration : 14th May 2008 to 30th March 2011
Key Responsibilities:
* Face to face customer service provide
* Manage and resolve customer complaints
* Zoom Installation related problem for PC (Desktop & Laptop) take care and support.
* Postpaid line & Zoom service bill collect, address change, prepaid data service, Value Added
Service, RUIM(Prepaid/Postpaid) Replacement, Problem set collect & submit to repairing center,
Banking process maintain, Sales marketing take care, New Postpaid line active, Prepaid to
postpaid service maintenance for customer requirements.
* Communicate with Higher Management via mail/over phone for smooth customer service, required
product requisition purpose & day end all report related issue purpose.
* Emergency support to Dhaka Division Customer care point when needed.
* Follow up customer service at a time.