08/09/2025 updated
100 % available
Customer & Tech Support | Appt Setter | Billigual
Managua, Nicaragua
Nicaragua
High School DiplomaCalendar ManagementTechnical SupportServicio al ClienteData EntrySchedulingMicrosoft Teams
Hi there! I’m a bilingual remote worker with over 2 years of experience in customer service, tech support, and appointment scheduling.
I started in 2022 as a Customer Service Representative for Starbucks, later transitioning into their TSD Technical Support team, where I supported store staff with troubleshooting and operations for over a year. Currently, I work as a medical appointment scheduler for U.S.-based gastroenterology clinics, handling patient coordination, follow-ups, and EMR updates with precision and empathy.
✅ Skilled in EMR Systems, Microsoft Teams, Zoom, One Team, RingCentral Phone, Klara, and more
✅ Open to non-voice roles, admin tasks, chat/email support, data entry, and scheduling
✅ Fully remote-ready: personal equipment + stable internet
✅ Fast learner, proactive, and reliable—ready for long-term or part-time opportunities
✨ Let’s connect and see how I can support your team!
I started in 2022 as a Customer Service Representative for Starbucks, later transitioning into their TSD Technical Support team, where I supported store staff with troubleshooting and operations for over a year. Currently, I work as a medical appointment scheduler for U.S.-based gastroenterology clinics, handling patient coordination, follow-ups, and EMR updates with precision and empathy.
✅ Skilled in EMR Systems, Microsoft Teams, Zoom, One Team, RingCentral Phone, Klara, and more
✅ Open to non-voice roles, admin tasks, chat/email support, data entry, and scheduling
✅ Fully remote-ready: personal equipment + stable internet
✅ Fast learner, proactive, and reliable—ready for long-term or part-time opportunities
✨ Let’s connect and see how I can support your team!
Languages
EnglishGoodSpanishNative speaker
Project history
Remote appointment scheduler for several gastroenterology clinics across Texas and Ohio. Responsible for handling both inbound and outbound calls, managing SMS, voicemails, and emails. I schedule appointments, update EMR records, send tasks to medical staff, and support patients with empathy and accuracy.
Tools Used: GGastro, EMR Systems, One Team, RingCentral, Klara, Zoom, Microsoft Teams
Work Mode: Remote – Contract-based
Tools Used: GGastro, EMR Systems, One Team, RingCentral, Klara, Zoom, Microsoft Teams
Work Mode: Remote – Contract-based
Provided bilingual (English/Spanish) customer support for Starbucks through Sitel. Started as a Customer Service Representative handling general inquiries, then promoted to the TSD (Technical Support Desk) team. Assisted store staff with POS system issues, hardware/software troubleshooting, and operational support. Remote work focused on productivity and service quality.
Tools Used: ServiceNow, Zoom, Microsoft Teams, internal Starbucks platforms
Work Mode: In Site– Contract-based
Tools Used: ServiceNow, Zoom, Microsoft Teams, internal Starbucks platforms
Work Mode: In Site– Contract-based