Servicenow Admin & Development
Newfound Info Tech Private Ltd.; Destar consulting pvt. ltd
Keywords
JavaScript (Programming Language)
Server-Side
Servicenow
HTML
Access Control List
Application Programming Interfaces (APIs)
Ajax (Programming Language)
Cascading Style Sheets (CSS)
Knowledge Management
Email Notifications
Skills
Access control list, Ajax, APIs, CSS, data base, email notifications, HTML, JavaScript, JAVA SCRIPT, Knowledge Management, server side, server-side, Servicenow, Service-Now
Project history
03/2018
-
08/2022
Project & work counter:
Current Project : Servicenow custom application and development
Client : Accenture and OHIO health hospitals
Role : Servicenow Admin & Development
Duration : From Sep 2022 to till date
Position : Servicenow developer
Current Project : Servicenow custom application and development
Client : Accenture and OHIO health hospitals
Role : Servicenow Admin & Development
Duration : From Sep 2022 to till date
Position : Servicenow developer
03/2018
-
08/2022
Admin and Jr.Servicenow developer
Boeing Co.
Previous Projects : Boeing Co.
Role : Servicenow Administration and Development
Duration : Mar 2018 to August 2022
Position : Admin and Jr.Servicenow developer
Project Description:
The project key concept is to develop customized Service-Now application and Service
Management modules of the business process with Service-Now suite like, Incident Management, Problem
Management, and Change Management.
Contribution:
* Worked extensively on multiple modules of the tool
* Incident Management
* Problem Management
* Change Management
* Service Catalog
Responsibilities:
* Used ITIL practices to implement Servicenow applications in phase-by-phase approach.
* Created SLAs and participated in running SLAs and responsible for closing successfully.
* Developed Client Scripts, UI Actions, Business Rules and Script Includes for full filling the
requirements.
* Customized Incident/Problem/Change/Service Catalog applications using Business rules, Client
scripts.
* Create UI policy to make field mandatory, read only and visible based upon conditions.
* Provide table level, records level and field level security by Access control list (ACL).
* Responsible in building Catalogs, Catalog categories and Record producers.
* Experience on email notifications and creating an email notification.
* Using knowledge management creating knowledge articles.
* Defined users, groups and roles and providing access controls.
* Creating business rule using data base operations insert, update, delete, and query actions.
* Using Glide Ajax by calling server side and client-side data source.
* Experience with Servicenow client side and server-side JAVA SCRIPT and the service Now APIs.
* Working on report and create schedule reports.
* Hand on experience record producers to create incident and problem records.
* Updates sets to move customization from dev to production instance.
Role : Servicenow Administration and Development
Duration : Mar 2018 to August 2022
Position : Admin and Jr.Servicenow developer
Project Description:
The project key concept is to develop customized Service-Now application and Service
Management modules of the business process with Service-Now suite like, Incident Management, Problem
Management, and Change Management.
Contribution:
* Worked extensively on multiple modules of the tool
* Incident Management
* Problem Management
* Change Management
* Service Catalog
Responsibilities:
* Used ITIL practices to implement Servicenow applications in phase-by-phase approach.
* Created SLAs and participated in running SLAs and responsible for closing successfully.
* Developed Client Scripts, UI Actions, Business Rules and Script Includes for full filling the
requirements.
* Customized Incident/Problem/Change/Service Catalog applications using Business rules, Client
scripts.
* Create UI policy to make field mandatory, read only and visible based upon conditions.
* Provide table level, records level and field level security by Access control list (ACL).
* Responsible in building Catalogs, Catalog categories and Record producers.
* Experience on email notifications and creating an email notification.
* Using knowledge management creating knowledge articles.
* Defined users, groups and roles and providing access controls.
* Creating business rule using data base operations insert, update, delete, and query actions.
* Using Glide Ajax by calling server side and client-side data source.
* Experience with Servicenow client side and server-side JAVA SCRIPT and the service Now APIs.
* Working on report and create schedule reports.
* Hand on experience record producers to create incident and problem records.
* Updates sets to move customization from dev to production instance.
Local Availability
Open to travel worldwide
