11/11/2024 updated

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UX & Service Designer

Sofia, Bulgaria
Worldwide
Professional Scrum Product Owner lvl 1 & 2 (Scrum.org)
Sofia, Bulgaria
Worldwide
Professional Scrum Product Owner lvl 1 & 2 (Scrum.org)

Profile attachments

MichaelG_CV.pdf

InnovationUser Experience (UX)Agile MethodologyData AnalysisIterative and Incremental DevelopmentProduct DesignProduct ManagementService DesignStakeholder ManagementUser-Centered DesignDigital Strategy
UX Design and Research
Extensive experience in UX design and research across multiple industries, implementing user-centered design processes and methodologies.

Service Design
Expertise in service design, creating holistic solutions that address both user needs and business challenges.

Agile Project Management
Proficient in agile methodologies, leading multi-skilled teams in collaborative and iterative development processes.


Stakeholder Management
Strong skills in stakeholder management and relationship building, fostering environments that drive quality and innovation.

Digital Strategy
Experience in developing and implementing digital strategies across various platforms and channels.

Product Management
Capability in product management, including roadmap creation, feature development, and ROI delivery.

Analytics and Data-Driven Decision Making
Proficiency in using analytics tools to inform design decisions and improve user experiences.

Experience

Professional experience10+ years
Freelancer since2006

Languages

EnglishNative speakerPortugueseNative speakerSpanishGood

Project history

UX Designer + Researcher

British Telecom

Telecommunications

>10.000 team member

Contract position as UX Designer and Researcher.

UX Designer/Service Designer

John Lewis

Goods & Retail

>10.000 team member

Contract role focusing on UX and service design.

Design Practice Lead & Service Designer

Foolproof/Zensar & Johnson Matthey (JM)

Other

Led design practices and service design initiatives.

Lead UX Designer & Researcher

Dentsu

Marketing, PR and design

>10.000 team member

Contract position leading UX design and research efforts.

Design Practice Lead / Researcher

Foolproof & Johnson Matthey (JM)

Energy, Water & Environment

>10.000 team member

Responsible for delivering iterative improvements to the Johnson Matthey commodities trading platform. Worked collaboratively with the client to define the agile process and acted as UX Consultant/Product Owner on the project.

VP of Product – Digital Retail Division

Al-Futtaim Group

Goods & Retail

>10.000 team member

Led product design and development for multiple retail brands, managing agile teams and implementing strategic digital initiatives.

UX Researcher

William Hill

Other

>10.000 team member

Responsible for UX Research and Design for multiple gaming projects.

Agency senior leadership position

The Workshop

Internet & IT

500-1000 team member

Led multidisciplinary global digital delivery team, responsible for customer-centric innovation and quality of digital products including websites, apps, and new games.

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