06/03/2025 updated

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IT Systems/Network Administrator with Cisco and Microsoft Expertise

London, United Kingdom
Worldwide
Microsoft Certified Azure Solutions Architect Expert
London, United Kingdom
Worldwide
Microsoft Certified Azure Solutions Architect Expert

Profile attachments

Micheal_Mau_CV1.docx

Active DirectoryAmazon Web ServicesTechnical SupportMicrosoft AzureCloud ComputingComputer SecurityComputer NetworksMulti-Factor AuthenticationNetwork TopologiesInfrastructure ManagementIndustrial Laser TaskingMicrosoft SoftwaresNetwork ArchitectureRoutingNetwork AdministrationPublic CloudCloud ServicesPrinting and Screen PrintingTransmission Control Protocol (TCP)Wi-Fi TechnologyAdministrative OperationsComputer ArchitectureSafety PrinciplesCiscoDiagnostic Skills
Network Administration
Proficient in network topologies, protocols, security measures, and TCP/IP networks. Skilled in configuring and troubleshooting Wi-Fi setup, domain membership and policies.

Microsoft Technologies
Expert in Microsoft Windows operating systems, Azure cloud services, Office 365 administration, and Active Directory management. Experienced in implementing and maintaining Microsoft-based infrastructure.

Hardware Support
Strong knowledge of PC hardware including motherboards, CPUs, memory, and device installation. Capable of upgrading components, performing diagnostics, and maintaining laptops and biometric devices.

Cisco Networking
Certified in Cisco systems with expertise in routing, switching, and network infrastructure management. Experienced in configuring Cisco devices and implementing networking solutions.

IT Security
Implementation of security measures including Bit-locker, Multi-Factor Authentication (MFA), and Zscaler security. Experienced in managing secure access and protecting organizational assets.

Printer Technology
Comprehensive understanding of laser, matrix, and inkjet printing principles. Capable of performing recall and replacement procedures and troubleshooting local and network printers.

Cloud Services
Experience with Azure and AWS public cloud services. Skilled in configuring and managing cloud-based resources and services for organizational needs.
 

Experience

Professional experience10+ years
Freelancer since2020

Languages

EnglishNative speaker

Project history

Service Desk Specialist

IQIN IT (MSP)
Performing laptop builds, hardware and software upgrades, Windows installations, and configuration of various devices including Draytek and Unifi. Supporting video conferencing equipment and managing ticketing services.

Systems/Network Administrator

LTIMindtree American Express
Managing Office 365, Active Directory, and various system administration tools. Responsible for troubleshooting connectivity issues, reimaging Windows and Mac devices, and providing hardware support.

Infrastructure Manager

Biomarin Contract
Managing ticketing services, Windows and Mac builds, configuring network connectivity, and providing desktop support. Responsible for asset management and supporting Microsoft applications.

Service Desk Specialist

BCI (British Columbia Investment)
Configuring devices for internet and cloud services, managing Windows and Mac builds, supporting Microsoft Teams and Outlook, and troubleshooting connectivity issues.

Field Engineer (Self-Employed)

Thor Computer Services
Replacing laptop screens, repairing Apple devices, troubleshooting hardware and software issues, and configuring printers and internet connectivity.

Field Engineer

OJcit.com
Conducting Windows 10 migration projects for EPOS systems, troubleshooting Wi-Fi connections, configuring VLANs, and connecting POS devices to the internet.

2nd Line Support Engineer (Eat Natural / Migration)

Lucid
Providing technical support for production and development systems, performing SIM installations on mobile devices, and configuring MFA for users.

LinkedIn - 3rd Line Support

Lucid
Conducting inventory counts and assessing working conditions of Apple and HP laptops, determining required parts for repairs.

2nd Line IT Support

Kingston College
Supporting teachers and students with hardware and software issues, assisting with Office 365 and Windows/Mac laptop rebuilds, and managing Microsoft server infrastructure.

2nd/3rd Line Support

Ciena
Retrieving assets from departing employees, rebuilding laptops, supporting Office 365, and troubleshooting hardware and software issues.

2nd Line Support

Accenture/Rio Tinto
Performing laptop rebuilds, supporting Office 365, managing ticketing systems, and working with Azure and AWS cloud services.

2nd Line Support Service Desk

BBC
Providing desktop support, rebuilding laptops, troubleshooting Office 365 issues, and managing ticketing systems using Remedy.

IT Field Engineer

Ridgewall
Providing comprehensive IT support for hotels in Central London, configuring network equipment, troubleshooting connectivity issues, and managing domain and cloud services.

Desk Support Technician

IDE Group
Adding Windows desktops to domains, managing user accounts in Active Directory, configuring email systems, and supporting Microsoft Office applications.

Field Engineer

Cerco IT
Configuring IP addresses for EPOS installations, performing IP subnetting, installing and troubleshooting EPOS hardware and software.

Field Engineer

PC Callouts
Implementing basic host data and network security, upgrading IT systems, installing printers, and replacing hardware components.

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