10/17/2018 updated
100 % available
WordPress Specialist
CURITIBA, Brazil
Brazil
Master Degree Civil EngineeringHTMLPHPAdobe IllustratorAdobe PhotoshopAdobe DreamweaverAdobe InDesignTechnical SupportArchitectureTeachingBillingBusiness PlanningBusiness Process ImprovementCascading Style Sheets (CSS)Civil EngineeringServicio al Cliente
I have experience in technical and accounts support, helping customers to solve accounts, billing issues and hosting issues.
Currently, I work at the helpdesk and produce some tutorials, FAQs, screencasts and internal documentation as well.
I used to support phpBB Brasil as administrator and translator. I am a former WordPress translator contributor for Brazilian Portuguese translation, and sometimes I still give some help fixing Portuguese grammar in the translation.
I don't consider myself as a programmer or a full developer because I still have too much to learn, but I can read codes and find the errors. I am outstanding in solving problems, I am a detail focused person, and I love to help people.
I have management knowledge and skills. I usually think outside of the box, I work with all the alternatives, and before I take any action, I study all the problem variables.
I dislike bureaucracy, but I enjoy procedures and protocols to make decisions and solve problems. If I don't know how to do something, I will learn and ask for help. I love to learn. I love to work and keep my mind busy. In the last months, I read some books about my work, like Delivering happiness and exceptional service, Exceptional profit, exceptional customer service: exceed customer expectations, Startup business plan and some specialized blogs about WordPress and WooCommerce, like Help Scout and WP Elevation and others.
A B O U T M E
I am professional customer support specialized in WordPress and hosting support seeking a full-time position in the Customer Support or WordPress environment, where I can learn more and apply better my current knowledge and skills for
continuous improvement.
I have an Architecture and Urbanism bachelor degree and a master degree in Civil Engineering - project management.
Currently, I work as a system administrator, and customer & technical support in StudioPress. I work on the internet since 1996, first creating websites in HTML and then using WordPress exclusively since the version 2.0. I live in Curitiba, Brazil, married to Pedro. We have a cat named Hunter which sleeps at my side when I am working. On my free time, I work with polymer clay miniatures and accessories; I like to read and play board games and RPG and watch old
series on the NetFlix.
I am very good with Customers, WordPress, Photoshop, Illustrator, InDesign, CorelDraw, DreamWeaver, SketchUp, V-Ray, Linux (as user and admin), Google in General, and server administration.
E X P E R T I S E
Communication
WordPress
Blogging
HTML & CSS
PHP
Time management
Team management & organization
Linux SysAdmin
Currently, I work at the helpdesk and produce some tutorials, FAQs, screencasts and internal documentation as well.
I used to support phpBB Brasil as administrator and translator. I am a former WordPress translator contributor for Brazilian Portuguese translation, and sometimes I still give some help fixing Portuguese grammar in the translation.
I don't consider myself as a programmer or a full developer because I still have too much to learn, but I can read codes and find the errors. I am outstanding in solving problems, I am a detail focused person, and I love to help people.
I have management knowledge and skills. I usually think outside of the box, I work with all the alternatives, and before I take any action, I study all the problem variables.
I dislike bureaucracy, but I enjoy procedures and protocols to make decisions and solve problems. If I don't know how to do something, I will learn and ask for help. I love to learn. I love to work and keep my mind busy. In the last months, I read some books about my work, like Delivering happiness and exceptional service, Exceptional profit, exceptional customer service: exceed customer expectations, Startup business plan and some specialized blogs about WordPress and WooCommerce, like Help Scout and WP Elevation and others.
A B O U T M E
I am professional customer support specialized in WordPress and hosting support seeking a full-time position in the Customer Support or WordPress environment, where I can learn more and apply better my current knowledge and skills for
continuous improvement.
I have an Architecture and Urbanism bachelor degree and a master degree in Civil Engineering - project management.
Currently, I work as a system administrator, and customer & technical support in StudioPress. I work on the internet since 1996, first creating websites in HTML and then using WordPress exclusively since the version 2.0. I live in Curitiba, Brazil, married to Pedro. We have a cat named Hunter which sleeps at my side when I am working. On my free time, I work with polymer clay miniatures and accessories; I like to read and play board games and RPG and watch old
series on the NetFlix.
I am very good with Customers, WordPress, Photoshop, Illustrator, InDesign, CorelDraw, DreamWeaver, SketchUp, V-Ray, Linux (as user and admin), Google in General, and server administration.
E X P E R T I S E
Communication
WordPress
Blogging
HTML & CSS
PHP
Time management
Team management & organization
Linux SysAdmin
Languages
EnglishFluentPortugueseNative speakerSpanishBasic knowledge