12/04/2024 updated
100 % available
Experienced IT Professional and Project Manager
Gourdon, France
Worldwide
Second Class B.A. honours (2:2) degree in Philosophy & Political ScienceAgile MethodologyMicrosoft AzureTelecommunicationsVoIPCustomer Relationship ManagementBusiness EfficiencyBusiness SystemsCall CentersChange ManagementCloud ComputingInformation Technology ConsultingComputer Telephony IntegrationConsultingDevOpsTechnology Strategies
Project and Programme Management
Extensive experience in managing CCaaS and contact centre software development projects, including systems integration and IT infrastructure deployment. Successful management of large-scale projects with teams of up to 25 people and budgets up to €4.2 M.
IT Consulting and Strategy
Expertise in developing IT strategies for software companies, providing consulting services to improve operational efficiency, and managing change in CcaaS deployments. Experience includes working with global brands and tailoring solutions for various industries.
Cloud Migration and CRM Platforms
Proficiency in migrating large premise-based contact centres to cloud platforms. Extensive knowledge of various CRM and cloud platforms including Genesys Cloud CX, Amazon Connect, Microsoft, Salesforce, and Azure.
Software Development and Deployment
Experience with enterprise software development and deployment, covering the full product life cycle across multiple development projects.
Networking and Telecommunications
Expertise in VOIP readiness, MPLS configuration, and WAN connectivity deployments. Experience as a voice architect for premise and CCaaS solutions.
Business Systems Analysis and Design
Proficiency in SDLC methodology, requirements gathering, and designing contact centre self-service applications, including telephony-web and client desktop CTI integrations.
Agile and Waterfall Methodologies
Experience and certifications in both waterfall and agile methodologies, including Dev Ops principles and delivery methodology for presales processes.
Extensive experience in managing CCaaS and contact centre software development projects, including systems integration and IT infrastructure deployment. Successful management of large-scale projects with teams of up to 25 people and budgets up to €4.2 M.
IT Consulting and Strategy
Expertise in developing IT strategies for software companies, providing consulting services to improve operational efficiency, and managing change in CcaaS deployments. Experience includes working with global brands and tailoring solutions for various industries.
Cloud Migration and CRM Platforms
Proficiency in migrating large premise-based contact centres to cloud platforms. Extensive knowledge of various CRM and cloud platforms including Genesys Cloud CX, Amazon Connect, Microsoft, Salesforce, and Azure.
Software Development and Deployment
Experience with enterprise software development and deployment, covering the full product life cycle across multiple development projects.
Networking and Telecommunications
Expertise in VOIP readiness, MPLS configuration, and WAN connectivity deployments. Experience as a voice architect for premise and CCaaS solutions.
Business Systems Analysis and Design
Proficiency in SDLC methodology, requirements gathering, and designing contact centre self-service applications, including telephony-web and client desktop CTI integrations.
Agile and Waterfall Methodologies
Experience and certifications in both waterfall and agile methodologies, including Dev Ops principles and delivery methodology for presales processes.
Experience
Freelancer since2002
Languages
GermanBasic knowledgeEnglishNative speakerFrenchFluent
Project history
Responsible for all operations of SOFTEL in Europe including business development, pre-sales solution design, handling compliance issues for large financial entities, RFP responses and delivery oversight.
Pre-sales activity, programme management of complex multinational CCaaS rollouts, and successfully delivered Genesys' second largest cloud customer worldwide.
Programme management of Cisco UCCE contact centre deployments to local Amadeus Commercial Organizations worldwide.