07/24/2024 updated
100 % available
Power Platform Consultant | Dynamics 365 Customer Service Expert | Copilot Studio Specialist
Karachi, Pakistan
Worldwide
Associate Degree in Artificial IntelligenceArtificial IntelligenceAutomationMicrosoft AzureMicrosoft Online ServicesBusiness SoftwareBusiness EfficiencyBusiness ProcessesCustomer SatisfactionData VisualizationDocument Management SystemsMicrosoft Dynamics CRMWeb PortalsProject ManagementMicrosoft Certified ProfessionalMicrosoft Dynamics
Technical Expertise:
I am a Microsoft Power Platform Functional Consultant with the Microsoft Certified: Power Platform Fundamentals certification and three years of extensive experience. Specializing in Microsoft Copilot Studio and Dynamics 365 Customer Service, I have developed a deep understanding of client needs and business processes. As a professional freelancer, I provide top-class Microsoft Power Platform and Dynamics 365 services.
With extensive experience in Microsoft Copilot Studio, I have consistently delivered high-quality solutions to my clients. My commitment to excellence is reflected in my 5-star rating, showcasing my ability to meet and exceed client expectations.
Skills:
Soft Skills:
Ready to elevate your productivity with cutting-edge AI solutions? Connect with me to optimize your Microsoft Power Platform and Dynamics 365 implementations. I’m dedicated to streamlining your processes and helping you achieve your business objectives efficiently and effectively. Let’s make your vision a reality!
I am a Microsoft Power Platform Functional Consultant with the Microsoft Certified: Power Platform Fundamentals certification and three years of extensive experience. Specializing in Microsoft Copilot Studio and Dynamics 365 Customer Service, I have developed a deep understanding of client needs and business processes. As a professional freelancer, I provide top-class Microsoft Power Platform and Dynamics 365 services.
With extensive experience in Microsoft Copilot Studio, I have consistently delivered high-quality solutions to my clients. My commitment to excellence is reflected in my 5-star rating, showcasing my ability to meet and exceed client expectations.
Skills:
- Microsoft Dynamics 365: Expertise configuring and managing Dynamics 365 environments, including custom entities, workflows, plugins, and seamless integrations with other Microsoft and third-party applications.
- Microsoft Power Platform: Proficient in Copilot Studio, Power Automate, Power Apps, Power Pages, and Power BI, developing AI Bots, creating custom applications, automating workflows, creating custom web portals, and developing insightful dashboards to support data-driven decision-making.
- Microsoft Copilot Studio: Extensive experience in leveraging Microsoft Copilot Studio to develop intelligent, interactive AI bots that enhance business operations and customer interactions.
- Dynamics 365 Customer Service: Deep knowledge of Dynamics 365 Customer Service, focusing on optimizing customer service processes and improving overall customer satisfaction.
- Microsoft Dynamics CRM: Skilled in the lifecycle management of Microsoft Dynamics CRM, including design, implementation, and support.
- Azure AI: Competent in deploying and managing AI models and solutions on Microsoft Azure, enhancing business processes with AI capabilities.
- Bot Framework Composer: Proficient in designing and developing chatbots using Bot Framework Composer, providing efficient and interactive customer service solutions.
- Power Automate: Expertise in automating complex workflows and processes, reducing manual effort, and increasing efficiency.
- Power Apps: Skilled in creating custom business applications that meet specific client requirements and streamline operations.
- Power BI: Adept at developing comprehensive data visualizations and reports, enabling clients to make informed, data-driven decisions.
- Dataverse: Skilled in utilizing Dataverse for secure and scalable data storage and management, enabling seamless integration across Power Platform applications and Dynamics 365 solutions.
- SharePoint: Experienced in leveraging SharePoint for document management and collaboration, enhancing team productivity.
- Microsoft Azure: Familiar with deploying and managing applications on Azure, leveraging services such as Azure Blob Storage, Azure App Service, and Azure AI.
- Artificial Intelligence (AI): Strong foundation in AI, with skills in applying Generative AI techniques and models to solve business problems.
- Chatbot Development: Experienced in developing and implementing chatbots that enhance customer service and automate routine tasks.
Soft Skills:
- Problem Solving: Adept at identifying business challenges and developing innovative solutions that leverage technology to improve operational efficiency.
- Communication: Strong interpersonal and communication skills, enabling effective collaboration with clients, stakeholders, and team members to ensure project success.
- Project Management: Proven ability to manage projects from inception to completion, ensuring timely delivery within scope and budget constraints.
- Adaptability: Quickly adapting to new technologies and industry trends, continuously learning and evolving to meet the ever-changing demands of the tech landscape.
Ready to elevate your productivity with cutting-edge AI solutions? Connect with me to optimize your Microsoft Power Platform and Dynamics 365 implementations. I’m dedicated to streamlining your processes and helping you achieve your business objectives efficiently and effectively. Let’s make your vision a reality!
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
EnglishFluent
Project history
AI Powered Omnichannel Customer Experience Solution
In today's dynamic customer service landscape, delivering exceptional customer experiences is essential for brands to stand out. ICM Generative AI offers a unified omnichannel experience, leveraging Microsoft Dynamics 365 Customer Service, to meet modern customer expectations.
Key Features:
• Omnichannel Communication: Connects via WhatsApp, Facebook, Webchat, Mobile apps, Email, and SMS.
• Intelligent Chatbot Capabilities: Employs trained Microsoft Copilots for swift responses and seamless integration with customer databases and product catalogs, enabling faster interactions and self-service options.
• Advanced Routing: Manages multiple conversations with personalized support and comprehensive reporting.
• Artificial Intelligence-enabled Response: Utilizes advanced natural language processing and real-time sentiment analysis to enhance customer experience and address concerns promptly.
• Visualization: Microsoft Power BI dashboard provides in-depth customer insights.
• Microsoft Integration: Seamless with Dynamics 365, Copilot Studio, and Power BI for tailored solutions.
• Global Support: Ensures seamless service worldwide with multilingual support.
Experience the future of customer engagement with ICM Generative AI – your comprehensive solution for delivering exceptional customer experiences.
In today's dynamic customer service landscape, delivering exceptional customer experiences is essential for brands to stand out. ICM Generative AI offers a unified omnichannel experience, leveraging Microsoft Dynamics 365 Customer Service, to meet modern customer expectations.
Key Features:
• Omnichannel Communication: Connects via WhatsApp, Facebook, Webchat, Mobile apps, Email, and SMS.
• Intelligent Chatbot Capabilities: Employs trained Microsoft Copilots for swift responses and seamless integration with customer databases and product catalogs, enabling faster interactions and self-service options.
• Advanced Routing: Manages multiple conversations with personalized support and comprehensive reporting.
• Artificial Intelligence-enabled Response: Utilizes advanced natural language processing and real-time sentiment analysis to enhance customer experience and address concerns promptly.
• Visualization: Microsoft Power BI dashboard provides in-depth customer insights.
• Microsoft Integration: Seamless with Dynamics 365, Copilot Studio, and Power BI for tailored solutions.
• Global Support: Ensures seamless service worldwide with multilingual support.
Experience the future of customer engagement with ICM Generative AI – your comprehensive solution for delivering exceptional customer experiences.
Nexo AI is an advanced AI solution built on Microsoft Copilot Studio, meticulously crafted to enhance employee support within Nexo Group's company. Designed to seamlessly harness the power of your company's data and instructions, this intelligent bot is proficient in Italian, while also configured to operate effortlessly in English and French.
Our innovative solution empowers employees by providing swift and accurate assistance in resolving internal issues. Integrated seamlessly into your company's portal, employees can access AI-driven support effortlessly, eliminating the need for manual intervention and providing unparalleled assistance to your workforce.
Elevate your company's support system with Nexo AI, where cutting-edge technology meets unparalleled efficiency. Experience a new era of streamlined support designed to optimize your employees' experience and enhance overall productivity. Get in touch with us today to transform the way your company provides support!
Our innovative solution empowers employees by providing swift and accurate assistance in resolving internal issues. Integrated seamlessly into your company's portal, employees can access AI-driven support effortlessly, eliminating the need for manual intervention and providing unparalleled assistance to your workforce.
Elevate your company's support system with Nexo AI, where cutting-edge technology meets unparalleled efficiency. Experience a new era of streamlined support designed to optimize your employees' experience and enhance overall productivity. Get in touch with us today to transform the way your company provides support!
Enhance Customer Service with AWS SmartConnect's AI Omnichannel Contact Center Solution. We collaborated with a client aiming to unify and streamline their customer service operations using an advanced AI omnichannel solution.
Client Goals:
The client sought to integrate Dynamics 365 Customer Service CRM with AWS Contact Center to improve interactions, reduce Average Handle Time (AHT), and optimize routing.
Challenges:
1. Seamless integration between Dynamics 365 and AWS Contact Center.
2. Reducing agent application switching.
3. Providing real-time insights and analytics.
Solutions:
We developed the SmartConnect AWS Contact Center CTI solution with an intuitive interface. This allowed agents to handle voice, cases, and omnichannel interactions within Dynamics 365, promptly identifying callers, reducing AHT, and streamlining case management.
Key Features:
• One-Click Calling and Automatic Call Logging
• Dynamic Customer Search and Call Transfer Support
• Power BI Dashboards for a 360-degree view of interactions
• AI-driven NLP for multilingual support and sentiment analysis
Results:
• Enhanced customer experience with efficient routing and identification
• Increased agent productivity by minimizing application switching
• Improved decision-making with detailed analytics
The solution met the client's goals, elevating their support system and boosting productivity.
Client Goals:
The client sought to integrate Dynamics 365 Customer Service CRM with AWS Contact Center to improve interactions, reduce Average Handle Time (AHT), and optimize routing.
Challenges:
1. Seamless integration between Dynamics 365 and AWS Contact Center.
2. Reducing agent application switching.
3. Providing real-time insights and analytics.
Solutions:
We developed the SmartConnect AWS Contact Center CTI solution with an intuitive interface. This allowed agents to handle voice, cases, and omnichannel interactions within Dynamics 365, promptly identifying callers, reducing AHT, and streamlining case management.
Key Features:
• One-Click Calling and Automatic Call Logging
• Dynamic Customer Search and Call Transfer Support
• Power BI Dashboards for a 360-degree view of interactions
• AI-driven NLP for multilingual support and sentiment analysis
Results:
• Enhanced customer experience with efficient routing and identification
• Increased agent productivity by minimizing application switching
• Improved decision-making with detailed analytics
The solution met the client's goals, elevating their support system and boosting productivity.