02/22/2025 updated
MS
100 % available
Experienced Sales and Customer Service Professional in Telecommunications
Sofia, Bulgaria
Worldwide
Master degreeTechnical SupportTelecommunicationsMultilingualismCustomer Relationship ManagementCustomer ExperienceServicio al ClienteSalesInternet ServicesUpsellingCross SellingBulgarianSports BettingAccount Management
Customer Service
Extensive experience in customer service across various industries including telecommunications, internet services, and sports betting.
Sales
Proven track record in sales, including upselling, cross-selling, and achieving revenue-based quotas in competitive markets.
Multilingual Communication
Proficient in Bulgarian, German, and English, enabling effective communication with diverse international clients.
CRM Systems
Experience with customer relationship management systems for maintaining client data and improving customer experience.
Technical Support
Ability to provide technical support and resolve customer issues related to telecommunications and internet services.
Microsoft Office Suite
Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook for various business tasks.
Account Management
Skills in managing key client accounts and fostering long-term business relationships.
Extensive experience in customer service across various industries including telecommunications, internet services, and sports betting.
Sales
Proven track record in sales, including upselling, cross-selling, and achieving revenue-based quotas in competitive markets.
Multilingual Communication
Proficient in Bulgarian, German, and English, enabling effective communication with diverse international clients.
CRM Systems
Experience with customer relationship management systems for maintaining client data and improving customer experience.
Technical Support
Ability to provide technical support and resolve customer issues related to telecommunications and internet services.
Microsoft Office Suite
Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook for various business tasks.
Account Management
Skills in managing key client accounts and fostering long-term business relationships.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
BulgarianNative speakerGermanFluentEnglishFluent
Project history
Handling inbound calls in German for a major telecommunication company, answering customer queries, and focusing on up-selling and cross-selling to increase company revenue.
Achieved revenue-based quotas by selling and renewing products/services, worked with German-speaking customers, and maintained the customer managing system (CRM).
Provided customer support via calls and chat platforms, offered company products proactively, and handled upgrades and contract extensions.