01/01/2025 updated
100 % available
Data Analyst with Customer service experience
Cairo, Egypt
Worldwide
Bachelor of Commerce - Accounting DepartmentAgile MethodologyData AnalysisBusiness Transaction ManagementBusiness AnalysisBusiness Process ImprovementBusiness RequirementsServicio al ClienteFinancesR (Programming Language)Python (Programming Language)Project ManagementScrum MethodologyVisualizationProfessional Customer ServicesProgram Evaluations
Data Analysis and Visualization
Proficiency in SQL, R, Tableau, Power BI, Power Query, DAX, and Excel for analyzing and visualizing data, deriving actionable insights.
Business Analysis
Experience in creating Business Requirements Documents (BRDs), Software Requirements Specifications (SRS), and User Stories, enhancing collaboration and process efficiency.
Project Management
Skilled in comprehensive project analysis, documentation, and execution, ensuring alignment with requirements, scope, and proposals.
Customer Service
Expertise in customer interactions, addressing inquiries, and achieving high Net Promoter Scores (NPS) in inbound and outbound calls.
Financial Operations
Knowledge of KYC procedures, AML standards, and tax processes, with experience in managing currency exchanges and corporate transactions.
Agile Methodologies
Collaboration within Agile Scrum teams, effectively communicating changes and fostering transparent teamwork.
Programming Languages
Proficiency in Python and DAX for data analysis and manipulation tasks.
Proficiency in SQL, R, Tableau, Power BI, Power Query, DAX, and Excel for analyzing and visualizing data, deriving actionable insights.
Business Analysis
Experience in creating Business Requirements Documents (BRDs), Software Requirements Specifications (SRS), and User Stories, enhancing collaboration and process efficiency.
Project Management
Skilled in comprehensive project analysis, documentation, and execution, ensuring alignment with requirements, scope, and proposals.
Customer Service
Expertise in customer interactions, addressing inquiries, and achieving high Net Promoter Scores (NPS) in inbound and outbound calls.
Financial Operations
Knowledge of KYC procedures, AML standards, and tax processes, with experience in managing currency exchanges and corporate transactions.
Agile Methodologies
Collaboration within Agile Scrum teams, effectively communicating changes and fostering transparent teamwork.
Programming Languages
Proficiency in Python and DAX for data analysis and manipulation tasks.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
ArabicNative speakerEnglishFluent
Project history
Utilizing various data analysis tools to provide insights, create dashboards, and implement data-driven solutions for clients.
Engaged in customer interactions, addressing inquiries, and achieving high customer satisfaction rates.
Leveraged analytical skills to enhance collaboration, process efficiency, and decision-making across various sectors.
Certificates
DATA analyst
Google2023
CMA
IMA2015