Mohammed Iqbal Mohammed Yusuf


Last update: 06.09.2022

Manager / Technical Lead, Technology Analyst, Sr. Systems Administrator

Graduation: B.Com
Hourly-/Daily rates: show
Languages: English (Limited professional)


Mohammed Iqbal_Resume.docx


Windows Server 2016, 2012, 2008, Windows 10, 8, 7, System Center Configuration Manager, Azure, Device Management / Intune, Active Directory, Azure Active Directory, DNS, DHCP, Group policy, WSUS, IIS, Citrix, Antivirus, Symantec, McAfee, Trend Micro, System Center Endpoint Protection, SCCM, SCCM infrastructure, Hotfix, rollup, Acrobat, Cloud, MS Office, Office 2007, Office 365, Windows 10, Operating System, CAS, SCCM 2007, Windows Servers, Software Distribution, Intune, Mobile devices, Anti-Virus, Microsoft, Configuration management, ITIL framework, SCCM 2012, SCCM 2012 R2, Oracle 10g, database, UNIX Servers, Windows 2003, Windows Operating System, W2K3, W2K, Citrix Management Console, Windows, AD, VMware, IMS, Windows 2000, Application Servers, File, Print Servers, Printers, Windows Server Update Services, Mail Server, Norton Antivirus Server, Symantec System Center, ISDN, Backup, SCSI, VPN, Windows XP Professional, Windows9X, Linux, RHEL 3.0, RAID, Compaq Proliant, Server, Visual Studio, Oracle, Microsoft Office, Star Office, Routers, Wireless, Adapters, Wireless USB Adapters, Xbox, Laptops, IBM, IIS Server, Terminal Server, Application Server, Print Server, SAP, D2K, SQL Server, Network Printers, Compaq, Hardware devices, ISDN Modems, Web, Ethernet Cards, Win 98, Local Area Network

Project history

06/2021 - Present
Dr IT Engineer

01/2019 - 09/2019
Associate Chief Manager
Godrej Infotech Ltd.

Roles and Responsibilities:

* Provide infrastructure support for SCCM Current Branch hierarchy, which comprises of a Primary
Site, a Secondary Site and 40 Distribution Points.
* Successfully planned and upgraded SCCM infrastructure from version 1802 to 1806 and applied
Hotfix rollup for Version 1806.
* Handling end-to-end Patch Management for 10000 Workstations and 650 Servers, which includes
identifying and preparing stable update list, getting approval from Security team, creation
and deployment of SUGs, generate reports and perform remediation of non-compliant systems.
* Configured and implemented Third Party Application updates for Acrobat Reader through SCCM.
* Configured and implemented Cloud Management Gateway to patch Internet Based Clients.
* Creation and deployment of applications, packages and troubleshooting installation failures.
* MS Office upgrade from Office 2007, 2010, 2013 to Office 365 Pro Plus suite with Semi Annual
channel for security and features update.
* Creation of Windows images, packages and task sequence for Windows 10 1809 Version Upgrade and
successfully performed tests and deployments in coordination with the Endpoint support team.
* Troubleshooting Operating System Deployment related issues and handling escalation tickets from
Endpoint support team.
* Troubleshooting Replication issues between Primary and Secondary Site.
* Installation and decommission of Distribution Points.
* Troubleshooting package transfer and replication issues on Distribution Points.
* Manage the implementation and operations of the Microsoft Intune, which included server-based
installation and management, patches and upgrades.
* Configured and integrated Intune with SCCM.
* Working with Microsoft (Premier Support) on Level 4 issues.
* Documentation of technical procedures and providing SOPs to L1 team for handling tickets and
routine tasks.

01/2009 - 11/2018
Manager / Technical Lead
Capgemini India Pvt. Ltd.

Client: TOTAL (France) / CARNIVAL (North America)

Roles and Responsibilities:

* Provide infrastructure support for SCCM Current Branch hierarchy, which comprises of Central
Administration Server (CAS), 30 Primary Sites and 12 Secondary Sites for CARNIVAL (North
* Provide infrastructure support for SCCM 2007 hierarchy, which comprises of 80 Primary Sites
and 200 Secondary Sites for TOTAL (France).
* Provide support for Windows Operating System (2016, 2012 and 2008), Active Directory, Citrix,
IIS and various custom applications in a global enterprise network for 7000 Windows Servers.
* Installation of SCCM Primary and Secondary sites.
* Online and Offline decommissioning of SCCM sites.
* Handling complete Patch Management (Software Updates) for 7000 Servers and 40000 workstations
which includes deployment, reporting and remediation.
* Troubleshooting Replication issues between CAS, Primary and Secondary Sites.
* Provide operational support for Software Distribution, Application Deployment and
troubleshooting SCCM client issues.
* Troubleshooting Operating System Deployment related issues and handling escalation tickets from
branch support teams.
* Experience working with SCCM Site Maintenance tasks.
* Assisting in configuring management policies and services in Intune and SCCM as application
deployment through web links, conditional access policies, e-mail profiles, setting up
Microsoft Intune Exchange connector, enrolling supported devices and usage of Hardware and
Software Inventory reports.
* Experience in deploying applications, policies and profiles (Email profiles, Wi-Fi Profile and
Certificate Profiles) through Intune and Intune Hybrid (Intune integrated with SCCM).
* Enrollment of Mobile devices through Intune Company portal.
* Centralized management of Anti-Virus software.
* Maintenance and support of Symantec, McAfee, Trend Micro and Microsoft security products.
* Working with Core Engineering team and Microsoft (Premier Support) on Level 4 issues.
* Incident / Change / Service Request / Problem / Configuration management using Service Now and
BMC Remedy ITSM (ticketing applications) as per ITIL framework.
* Documentation of technical procedures and providing SOPs for handling tickets.
* Generate and analyze Daily, Weekly and Monthly reports for Incidents, Change and Service
Requests, follow-up and chase tickets until closure to meet stringent SLA's.

Projects / Additional Roles / Awards

* I received the Project Star Award for outstanding performance and contribution for the 'TOTAL'
* SCCM 2012 Upgrade: Successfully upgraded the SCCM infrastructure from 2012 SP1 CU5
(5.0.7804.1600) to SP2 CU2 (5.0.8239.1000/1301/1302).
* SCCM 2012 Client Migration and Remediation: I was part of the project for migrating SCCM
clients on 7000 Servers from SCCM 2007 to SCCM 2012 R2.
* CBT Transition Project: I had travelled to France - Paris for Knowledge Transfer and
transition of the entire technical support for a Critical Application hosted on Windows
Servers, IIS and Citrix for client interface and Oracle 10g database hosted on UNIX Servers.
* PQL (Project Quality Lead): I was the PQL for 'TOTAL' project and was involved in preparing
and sending weekly / monthly metrics and reports to Capgemini Quality Team.

08/2006 - 12/2008
Technology Analyst
Goldman Sachs Services Pvt. Ltd.

Roles and Responsibilities:

* Provide infrastructure support for Windows 2003 domains in a global enterprise network for
20,000+users worldwide, which includes domain controller configuration/management, alert
management, system performance monitoring, problem determination/resolution and documentation
of technical procedures.
* Provide operating system/hardware/software/application support for 6000+ Wintel Servers
* Provide L2 support for Windows Operating System (W2K3/W2K), Active Directory, Citrix, IIS and
various custom applications.
* Actively involved in Windows Domain Consolidation project of migrating users from multiple
child domains to one resource domain.
* Involved in testing and QA of 64-bit W2K3 Servers for Bangalore Users.
* Managing Citrix farm (MPS 4.0/4.5) using Citrix Management Console that includes Publishing
and Managing of Applications and Desktops, Server Load Evaluation, Resource Management etc.
* Migrated 250+ servers from Citrix MPS 3.0 / Citrix MPS 4.0 to Citrix MPS 4.5.
* Patch Management - Deployment of Microsoft security vulnerabilities updates using WSUS, Big
Fix and Marimba.
* Change Management coordinator for Windows, AD, Citrix and VMware Infrastructure.

03/2004 - 08/2006
Sr. Systems Administrator

Site: DHL Danzas Lemuir Pvt Ltd.

Roles and Responsibilities:

* Administration of Domain Controllers (Windows 2000 - Active Directory), Application Servers,
File and Print Servers.
* Security Management for granting/revoking access of users to Servers, Applications, Files &
Folders and Printers.
* Perform Network Administration Activities like Patch Management using Windows Server Update
Services (WSUS) and Microsoft Baseline Security Analyzer (MBSA).
* Administration and maintenance of Mail Server (Critical Path), creation and deletion of users,
delegation of rights, managing their mailbox.
* Manage Norton Antivirus Server using Symantec System Center.
* Vendor, Asset and Inventory Management.
* Support and Co-ordination with the Network Team for Lease Lines (TTML) and ISDN Lines (MTNL)
* Manage Backup using devices like DLT Drive, Tape Drive (SCSI as well as IDE).
* Troubleshooting of Server, Network, Desktop, Laptop, Printer and VPN related problems.

Designation: Site Incharge
Site: Global Telesystems Ltd.

Roles and Responsibilities:

* Installations and support of Operating Systems like Windows 2000 (Server and Professional),
Windows XP Professional, Windows9X and Linux (RHEL 3.0).
* Installation and Configuration of RAID (Software RAID and Hardware RAID) on Compaq Proliant
Servers (8500 Series, 5500 Series, 3000 Series and ML330).
* Installations and support of software's like SQL Server, Visual Studio, Oracle, Microsoft
Office, Star Office etc.
* IT-Helpdesk maintenance and call co-ordination.
* Handling escalated calls related to Software, Hardware and Network problems.
* Attending calls of Senior Management Group.

09/2003 - 03/2004
Sr. Technical Associate
Wipro Spectramind

Roles and Responsibilities:

* Supporting Microsoft customers through voice on issues related to Wireless as well as Wired
Routers, Wireless Notebook Adapters, Wireless USB Adapters, PCMCIA Adapters and helping
customers in installing all of them.
* Resolving issues with Xbox play station and Xbox Wireless Adapters.
* Resolving File and Printer Sharing issues over Wireless as well as Wired networks.
* Providing Second Level Support to newer agents.

04/2001 - 08/2003
Systems Engineer / Administrator
Infoton Systems & Services Pvt. Ltd.

Site: ICICI Bank Ltd and Hindustan Lever Ltd (HLL).

Roles and Responsibilities:

* Installation and configuration of all kinds of Branded Servers [Towers and Rack-mounted] and
Laptops from vendors such as IBM, COMPAQ, HP and DELL.
* Analyzing, monitoring and reporting server performance, disk space statistics, and providing
inputs regarding resource utilization, storage requirements and upgrades required.
* Antivirus Management on the Server, report virus detection and organize virus removal/cleanup.
* Administration of IIS Server, Terminal Server, Application Server, Print Server.
* Reporting/Rectification of User IDs at the Server/Application Level.
* Troubleshooting Server and Network problems.
* Installations and support of software's like SAP, D2K, SQL Server, Visual Studio.
* Installation and Configuration of Backup Devices like DLT Drive, Tape Drive (SCSI as well as
* Installation and configuration of Network Printers, Hubs, Switches.

04/2000 - 03/2001
Customer Support Engineer
Arena Computers Solutions & Services

Roles and Responsibilities:

* Assembling and troubleshooting of PC's.
* Provide Post-Sales Support for installation and configuration activities for HCL, IBM and
Compaq Systems.
* Installation of Operating Systems and software.
* Configuring Hardware devices, ISDN Modems, Web Cameras, Zip drives, Tape devices, Ports,
Ethernet Cards, Network Printers, and Laptops etc.
* Setup Internet sharing with Win 98 and with third party software.
* Local Area Network setup for Small Offices, Cyber Cafes etc.
* Troubleshooting Software, Hardware and Network problems.

Local Availability

Only available in these countries: India
Want to work remotely , On daily basis I can provide 2 to 3 hours
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