Manager / Technical Lead, Technology Analyst, Sr. Systems Administrator

Roles and Responsibilities:

* Provide infrastructure support for SCCM Current Branch hierarchy, which comprises of a Primary
Site, a Secondary Site and 40 Distribution Points.
* Successfully planned and upgraded SCCM infrastructure from version 1802 to 1806 and applied
Hotfix rollup for Version 1806.
* Handling end-to-end Patch Management for 10000 Workstations and 650 Servers, which includes
identifying and preparing stable update list, getting approval from Security team, creation
and deployment of SUGs, generate reports and perform remediation of non-compliant systems.
* Configured and implemented Third Party Application updates for Acrobat Reader through SCCM.
* Configured and implemented Cloud Management Gateway to patch Internet Based Clients.
* Creation and deployment of applications, packages and troubleshooting installation failures.
* MS Office upgrade from Office 2007, 2010, 2013 to Office 365 Pro Plus suite with Semi Annual
channel for security and features update.
* Creation of Windows images, packages and task sequence for Windows 10 1809 Version Upgrade and
successfully performed tests and deployments in coordination with the Endpoint support team.
* Troubleshooting Operating System Deployment related issues and handling escalation tickets from
Endpoint support team.
* Troubleshooting Replication issues between Primary and Secondary Site.
* Installation and decommission of Distribution Points.
* Troubleshooting package transfer and replication issues on Distribution Points.
* Manage the implementation and operations of the Microsoft Intune, which included server-based
installation and management, patches and upgrades.
* Configured and integrated Intune with SCCM.
* Working with Microsoft (Premier Support) on Level 4 issues.
* Documentation of technical procedures and providing SOPs to L1 team for handling tickets and
routine tasks.

Client: TOTAL (France) / CARNIVAL (North America)

Roles and Responsibilities:

* Provide infrastructure support for SCCM Current Branch hierarchy, which comprises of Central
Administration Server (CAS), 30 Primary Sites and 12 Secondary Sites for CARNIVAL (North
America).
* Provide infrastructure support for SCCM 2007 hierarchy, which comprises of 80 Primary Sites
and 200 Secondary Sites for TOTAL (France).
* Provide support for Windows Operating System (2016, 2012 and 2008), Active Directory, Citrix,
IIS and various custom applications in a global enterprise network for 7000 Windows Servers.
* Installation of SCCM Primary and Secondary sites.
* Online and Offline decommissioning of SCCM sites.
* Handling complete Patch Management (Software Updates) for 7000 Servers and 40000 workstations
which includes deployment, reporting and remediation.
* Troubleshooting Replication issues between CAS, Primary and Secondary Sites.
* Provide operational support for Software Distribution, Application Deployment and
troubleshooting SCCM client issues.
* Troubleshooting Operating System Deployment related issues and handling escalation tickets from
branch support teams.
* Experience working with SCCM Site Maintenance tasks.
* Assisting in configuring management policies and services in Intune and SCCM as application
deployment through web links, conditional access policies, e-mail profiles, setting up
Microsoft Intune Exchange connector, enrolling supported devices and usage of Hardware and
Software Inventory reports.
* Experience in deploying applications, policies and profiles (Email profiles, Wi-Fi Profile and
Certificate Profiles) through Intune and Intune Hybrid (Intune integrated with SCCM).
* Enrollment of Mobile devices through Intune Company portal.
* Centralized management of Anti-Virus software.
* Maintenance and support of Symantec, McAfee, Trend Micro and Microsoft security products.
* Working with Core Engineering team and Microsoft (Premier Support) on Level 4 issues.
* Incident / Change / Service Request / Problem / Configuration management using Service Now and
BMC Remedy ITSM (ticketing applications) as per ITIL framework.
* Documentation of technical procedures and providing SOPs for handling tickets.
* Generate and analyze Daily, Weekly and Monthly reports for Incidents, Change and Service
Requests, follow-up and chase tickets until closure to meet stringent SLA's.

Projects / Additional Roles / Awards

* I received the Project Star Award for outstanding performance and contribution for the 'TOTAL'
project.
* SCCM 2012 Upgrade: Successfully upgraded the SCCM infrastructure from 2012 SP1 CU5
(5.0.7804.1600) to SP2 CU2 (5.0.8239.1000/1301/1302).
* SCCM 2012 Client Migration and Remediation: I was part of the project for migrating SCCM
clients on 7000 Servers from SCCM 2007 to SCCM 2012 R2.
* CBT Transition Project: I had travelled to France - Paris for Knowledge Transfer and
transition of the entire technical support for a Critical Application hosted on Windows
Servers, IIS and Citrix for client interface and Oracle 10g database hosted on UNIX Servers.
* PQL (Project Quality Lead): I was the PQL for 'TOTAL' project and was involved in preparing
and sending weekly / monthly metrics and reports to Capgemini Quality Team.