Team Lead
Publicis Sapient; Barnes & Noble
Keywords
Cloud Computing
Order Picking
IBM Watson
Application Programming Interfaces (APIs)
Architecture
Call Centers
Service-Oriented Architecture
Administrative Operations
Skills
- 8-year experience in implementation and customization of sterling IBM Order management System.
- Work experience in implementation and customization sterling IBM Web base call center and store.
- Work experience in support activities.
- Experience in IBM Sterling Commerce OMS Architecture, configuration, customization and administration level knowledge, OMS Up-gradation.
- Hands on experience in IBM Commerce on Cloud (CoC)-IBM Order Management on Cloud.
- Highly hands on experience in Sterling OMS components, API's, User Exit, Agents, Service Oriented Architecture framework (Agent and Integration server) & related interfaces and configurations.
Project history
09/2019
-
02/2022
Barnes & Noble Booksellers is an American bookseller. It is a Fortune 1000 company and the
bookseller with the largest number of retail outlets in the United States.
Responsibilities:
* Design and development of Ship from Store and BOPIS fulfillment.
* Design and development for carrier integration for Ship from store .
* Coordination with onshore to understand the requirement.
bookseller with the largest number of retail outlets in the United States.
Responsibilities:
* Design and development of Ship from Store and BOPIS fulfillment.
* Design and development for carrier integration for Ship from store .
* Coordination with onshore to understand the requirement.
08/2018
-
09/2019
Team Lead
IBM India Private Limited; IKEA.
IKEA is an international home products company that designs and sells ready-to-assemble furniture
(Such as beds, chairs, and desks), appliances, and home accessories. IKEA today have ecommerce in 12
countries.
Responsibilities:.
* Analyze and for resolving incidents within SLA.
* Coordination with onshore to understand the requirement and ongoing production issues.
* Supporting hyper care on each release.
(Such as beds, chairs, and desks), appliances, and home accessories. IKEA today have ecommerce in 12
countries.
Responsibilities:.
* Analyze and for resolving incidents within SLA.
* Coordination with onshore to understand the requirement and ongoing production issues.
* Supporting hyper care on each release.
05/2018
-
08/2018
Team Lead
vVolve Management Consultants
Client : Al-Futtaim Dubai.
Role : Team Lead.
Duration : May 2018- August 2018.
Al-Futtaim is an multi-brand retailer operating in multiple countries, Al-Futtaim are embarking on
replatforming journey of becoming an Omni-channel retailer, This re-platforming program includes
replacing the online platform from IBM WCS to Demand ware and introduces IBM Order Management for
Omni-channel order management.
Responsibilities:
* Requirement gathering and mapping with sterling OMS.
* Onshore - Offshore co coordinator for design and development process.
* Coordination with business and product owner to technical scalability OMS.
Role : Team Lead.
Duration : May 2018- August 2018.
Al-Futtaim is an multi-brand retailer operating in multiple countries, Al-Futtaim are embarking on
replatforming journey of becoming an Omni-channel retailer, This re-platforming program includes
replacing the online platform from IBM WCS to Demand ware and introduces IBM Order Management for
Omni-channel order management.
Responsibilities:
* Requirement gathering and mapping with sterling OMS.
* Onshore - Offshore co coordinator for design and development process.
* Coordination with business and product owner to technical scalability OMS.
02/2017
-
02/2018
Technical Lead
Mphasis
Client : FedEx Office US.
Role : Technical Lead.
Duration : March-Nov 2017
FedEx Office Retail Transformation project. FedEx Office undertakes printing of documents for retail
and business customers alike. FXO has extensive capabilities to customize and enhance the
documentation needs of customers. FXO also undertakes mail order printing and special orders that
require special handling.
The vision and the end objective of this Retail Transformation project is to bring together a Single
POS in stores, and a unified Omni-Channel experience to Team Members and customers alike.
Responsibilities:
* Leading the offshore team for design and development process.
* High level solution design, technical design and interface mapping.
* Coordination with external system team in design development and testing with OMS.
Role : Technical Lead.
Duration : March-Nov 2017
FedEx Office Retail Transformation project. FedEx Office undertakes printing of documents for retail
and business customers alike. FXO has extensive capabilities to customize and enhance the
documentation needs of customers. FXO also undertakes mail order printing and special orders that
require special handling.
The vision and the end objective of this Retail Transformation project is to bring together a Single
POS in stores, and a unified Omni-Channel experience to Team Members and customers alike.
Responsibilities:
* Leading the offshore team for design and development process.
* High level solution design, technical design and interface mapping.
* Coordination with external system team in design development and testing with OMS.
05/2016
-
02/2017
Sr Consultant
Royal Cyber Inc Pvt Limited
Client : Walmart Mexico.
Role : Sr Consultant
Duration : May-Nov 2016
Walmart's first store outside of the United States (a Sam's Club in Mexico City) opened in 1991. In
1997, Walmart acquired a majority position in Cifra and in 2000, the name changed to Walmart de
México.
Walmart de Mexico is replacing their existing web application with ATG and need a reliable IBM Order
management system that can scale with the expansion that they are predicting.
Responsibilities:
* Requirement gathering and mapping with sterling OMS.
* Onshore - Offshore co coordinator.
* Coordination with external system team in designee development and testing with OMS.
* High level solution design, technical design and interface mapping.
* Reship design in call center (com dojo)
* Derived/Chained order look up in call center (com dojo).
Role : Sr Consultant
Duration : May-Nov 2016
Walmart's first store outside of the United States (a Sam's Club in Mexico City) opened in 1991. In
1997, Walmart acquired a majority position in Cifra and in 2000, the name changed to Walmart de
México.
Walmart de Mexico is replacing their existing web application with ATG and need a reliable IBM Order
management system that can scale with the expansion that they are predicting.
Responsibilities:
* Requirement gathering and mapping with sterling OMS.
* Onshore - Offshore co coordinator.
* Coordination with external system team in designee development and testing with OMS.
* High level solution design, technical design and interface mapping.
* Reship design in call center (com dojo)
* Derived/Chained order look up in call center (com dojo).
01/2016
-
09/2016
Sr Consultant
Carter's, Inc.
Project Connect:
Enable Enterprise Selling across Carter's brands and selling channels. It will enhance the shopping
experience and expand product availability for Mom by offering "Buy online, ship to store" (BOSS),
"Endless Aisle" (EA), and "Save-a-Sale" (SaS). Project Connect will also build inventory visibility
across channels and provide additional 'Easy-to-Shop' delivery options.
Responsibilities:
* Design of interface document and Technical Design for enabling new Enterprise Selling (store)
fulfillment
* Channel.
* Gathering the requirement from the client.
* Configuration of Pick Up (retail) Pipeline, Sourcing and scheduling rule.
* Customization of Web base Store.
Enable Enterprise Selling across Carter's brands and selling channels. It will enhance the shopping
experience and expand product availability for Mom by offering "Buy online, ship to store" (BOSS),
"Endless Aisle" (EA), and "Save-a-Sale" (SaS). Project Connect will also build inventory visibility
across channels and provide additional 'Easy-to-Shop' delivery options.
Responsibilities:
* Design of interface document and Technical Design for enabling new Enterprise Selling (store)
fulfillment
* Channel.
* Gathering the requirement from the client.
* Configuration of Pick Up (retail) Pipeline, Sourcing and scheduling rule.
* Customization of Web base Store.
12/2014
-
05/2016
Sr Consultant
Cnetric Enterprise Solutions
Client : DHL.
Role : Sr Consultant
Duration : Jan - April 2016
Support and Development of OMS, Web base call center customization.
Responsibilities:
* Played a lead role to get Knowledge transformation of exiting support activities in DHL.
* Maintenance/production support work and assign of incident tickets to team members.
* Code fixes, performance enhancement.
* Analyzing the requirement and design of Technical documents for development process for team
members.
* Vendor on board customization in call center (com dojo)
Role : Sr Consultant
Duration : Jan - April 2016
Support and Development of OMS, Web base call center customization.
Responsibilities:
* Played a lead role to get Knowledge transformation of exiting support activities in DHL.
* Maintenance/production support work and assign of incident tickets to team members.
* Code fixes, performance enhancement.
* Analyzing the requirement and design of Technical documents for development process for team
members.
* Vendor on board customization in call center (com dojo)
07/2015
-
09/2015
Sr Consultant
ABOF (Aditya Birla Online Fashion)
Production Environment Setup and OMS-WCS Integration:
IBM Sterling Commerce OMS production environment set-up for ABOF.COM which involves
Responsibilities:
* Installation and setting up IBM Sterling OMS V9.3.
* Deployment of OMS customized application.
* Setting up Agent and Integration servers.
* CDT Migration.
* WCS OMS Integration
IBM Sterling Commerce OMS production environment set-up for ABOF.COM which involves
Responsibilities:
* Installation and setting up IBM Sterling OMS V9.3.
* Deployment of OMS customized application.
* Setting up Agent and Integration servers.
* CDT Migration.
* WCS OMS Integration
08/2011
-
12/2014
Consultant
Accenture Services Private Limited
Client : Best Buy (US)
Role : Consultant
Duration : August 2013-2014
Project 1:
Customer communication: Customer communication solution to enhance the customer experience with
BestBuy shopping by sending the reminder emails for delivery orders and day of delivery email with
appropriate information to customer.
Responsibilities:
* Design, development and Unit Testing of Agent and Integration Server.
* Database Extension by creating Custom table and extending OOB Table.
* Application console UI and RCP SOM UI Customization and Unit Testing.
Project 2:
Market Place: The Marketplace solution will enable the external sellers to sell their products
online leveraging Best Buy's e-commerce platform, Customer will place MarketPlace Orders through OLS
and these lines will be flown to OMS as .com STH lines. OMS will process and fulfil the order.
Responsibilities:
* Creating new pipeline and hub rule configuration.
* Creating seller organization (Marketplace seller) and stores and DC.
* Configuration of Monitoring Rules, Events, Condition, Service to cancel the Market Place
Orders.
Project 3:
Alert Management: Alert Management solution to provide efficient automated mechanism to closure of
invalid alerts and rising of alerts for proper ship node.
Design and development Alert Management frame work to close invalid alerts and Unit Testing
Implementing and development of User Exits.
Creating Alert Queues, Exception Type, Set the priority, expiration days, follow-up hours,
consolidate exceptions.
Activated Devices SFS: Activated Devices solution enables the Ship from store functionality for
Activated devices items.
Role : Consultant
Duration : August 2013-2014
Project 1:
Customer communication: Customer communication solution to enhance the customer experience with
BestBuy shopping by sending the reminder emails for delivery orders and day of delivery email with
appropriate information to customer.
Responsibilities:
* Design, development and Unit Testing of Agent and Integration Server.
* Database Extension by creating Custom table and extending OOB Table.
* Application console UI and RCP SOM UI Customization and Unit Testing.
Project 2:
Market Place: The Marketplace solution will enable the external sellers to sell their products
online leveraging Best Buy's e-commerce platform, Customer will place MarketPlace Orders through OLS
and these lines will be flown to OMS as .com STH lines. OMS will process and fulfil the order.
Responsibilities:
* Creating new pipeline and hub rule configuration.
* Creating seller organization (Marketplace seller) and stores and DC.
* Configuration of Monitoring Rules, Events, Condition, Service to cancel the Market Place
Orders.
Project 3:
Alert Management: Alert Management solution to provide efficient automated mechanism to closure of
invalid alerts and rising of alerts for proper ship node.
Design and development Alert Management frame work to close invalid alerts and Unit Testing
Implementing and development of User Exits.
Creating Alert Queues, Exception Type, Set the priority, expiration days, follow-up hours,
consolidate exceptions.
Activated Devices SFS: Activated Devices solution enables the Ship from store functionality for
Activated devices items.
Local Availability
Only available for remote work
