06/16/2025 updated
MK
100 % available
Customer Handling Expert | Virtual Assistant | Prompt Engineer
Varanasi, India
Worldwide
Graduation from Rajiv Gandhi Proudyogiki Vishwavidyalaya (2025)Java (Programming Language)Business Transaction ManagementBankingBillingBusiness ProcessesBusiness Process ImprovementServicio al ClienteDatabasesCriminal JusticeData ManagementFinancesIdentity Verification ServicesTechnology StrategiesTechnical SalesFiling
Customer Service Excellence
Frontline customer support experience with proven ability to resolve complex problems, increase satisfaction ratings by 90%, and maintain detailed records of customer interactions.
Technical Troubleshooting
Technical sales and troubleshooting expertise for customer devices, providing real-time solutions while adhering to company standards.
Technology Solutions
Experience with shopper onboarding platforms, identity verification tools, and transaction monitoring systems to enhance chat capabilities and resolve real-time queries.
Microsoft Excel
Proficiency in Microsoft Excel for data management, reporting, and analysis tasks.
Java Programming
Intermediate coding skills in Java for technical applications and problem-solving.
Process Optimization
Skills in identifying inefficiencies and implementing improvements in products, services, and billing methods.
Administrative Support
Experience with filing paperwork, updating databases, and generating reports for business operations.
Frontline customer support experience with proven ability to resolve complex problems, increase satisfaction ratings by 90%, and maintain detailed records of customer interactions.
Technical Troubleshooting
Technical sales and troubleshooting expertise for customer devices, providing real-time solutions while adhering to company standards.
Technology Solutions
Experience with shopper onboarding platforms, identity verification tools, and transaction monitoring systems to enhance chat capabilities and resolve real-time queries.
Microsoft Excel
Proficiency in Microsoft Excel for data management, reporting, and analysis tasks.
Java Programming
Intermediate coding skills in Java for technical applications and problem-solving.
Process Optimization
Skills in identifying inefficiencies and implementing improvements in products, services, and billing methods.
Administrative Support
Experience with filing paperwork, updating databases, and generating reports for business operations.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishNative speakerHindiNative speaker
Project history
Worked as a Technical Sales Representative resolving customer technical device issues, selling devices over call and chat, and providing technical troubleshooting while generating revenue.
Provided frontline customer support, resolved complex problems, maintained customer relationships, processed payments, and increased customer satisfaction ratings by 90%.